AnthonyS
10:27 AM - 3 June, 2012
Hi danielle king,
Looking at your details in the top of this thread you state your are using Video-SL with Scratch Live 2.4.1. Video-SL is NOT compatible with Scratch Live 2.4.1, Serato Video is compatible with Scratch Live 2.4.1 and any future releases.
Serato Video is a free upgrade for registered Video-SL users. If you haven't already upgraded you can register your Video-SL serial number and upgrade on your Serato.com account.
Log in and click on the 'Products' Link to access your registered serial numbers and add new ones.
If this is an issue with the Preview Screens NOT appearing in the Serato Video plugin then that is a different matter...
Could you please detail your full computer specs including the graphics card that is installed as this will help us troubleshoot the problem more accurately.
Let me know further detail and we'll take it from there.
Anthony