Software help archive

A read-only archive of old serato.com help threads.

no video effects no monitor screens no transition effects

Product
Video-SL
Version
Video-SL dont-know
Scratch Live
Hardware
Rane Sixty-Eight
Host
Scratch Live
Version
2.4.1
Computer
Mac
OS
Platform
-
danielle king 5:20 PM - 2 June, 2012
no monitor screens no video effects
phatbob 6:22 PM - 2 June, 2012
Could you possibly provide a little less detail? Thanks.
Serato, Moderator
AnthonyS 10:27 AM - 3 June, 2012
Hi danielle king,

Looking at your details in the top of this thread you state your are using Video-SL with Scratch Live 2.4.1. Video-SL is NOT compatible with Scratch Live 2.4.1, Serato Video is compatible with Scratch Live 2.4.1 and any future releases.

Serato Video is a free upgrade for registered Video-SL users. If you haven't already upgraded you can register your Video-SL serial number and upgrade on your Serato.com account.

Log in and click on the 'Products' Link to access your registered serial numbers and add new ones.

If this is an issue with the Preview Screens NOT appearing in the Serato Video plugin then that is a different matter...

Could you please detail your full computer specs including the graphics card that is installed as this will help us troubleshoot the problem more accurately.

Let me know further detail and we'll take it from there.

Anthony
11:00 AM, 17 Jun 2012
This help request has been closed due to inactivity.