Software help archive

A read-only archive of old serato.com help threads.

vci 400 will NOT work.. not happy as all, i cant get the update from virtual DJ

Product
Serato DJ Intro
Version
1.0.5
Hardware
Vestax VCI-400
Computer
PC
OS
Platform
-
deejay Pazzo 11:16 AM - 24 May, 2012
Virtual Dj Will not allow me to download any up dates..........
I want to you serato with this unit. I see people on youtube using it Why cant i???????????
2.Um.@.X 9:54 PM - 24 May, 2012
deejay Pazzo,

You can use VCI-400 with Serato DJ Intro. Just download the program for Windows then install it to your computer.

Serato DJ Intro is FREE and you can install to any computer without the need of a serial number.


:D
Serato, Support
Mak T 12:32 AM - 25 May, 2012
Hey deejay Pazzo,

2.Um.@.X is correct, you can download Serato DJ Intro via the 'Support & Downloads' page on the Serato website (see link below). The software is free, and there is no need of a serial number.

serato.com (click link)

You may also need to download a Driver and Firmware for your VCI-400, you can do so via the link below. The 'download' icon is located on the right-hand side of the page:

help.vestax.co.jp (click link)
deejay Pazzo 2:33 AM - 25 May, 2012
Thank you so much for your help guys,

serato.com (click link)

You may also need to download a Driver and Firmware for your VCI-400, you can do so via the link below. The 'download' icon is located on the right-hand side of the page:

help.vestax.co.jp (click link)


i have tried this link over and over again and it wont let me download from anywhere.
Can some one send me a driver via email?????
Serato, Support
Mak T 2:49 AM - 25 May, 2012
Hey deejay Pazzo,

My apologies i sent you the wrong link.

The link below will take you to a Vestax vci-400 instruction page. Please carefully follow all the steps displayed in this page as it will aid you in installing the Driver correctly. The Driver download is located under 'step 2'

help.vestax.co.jp (click link)

Let me know how you go.
3:42 AM, 25 May 2012
deejay Pazzo attached a file: ves.jpg
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deejay Pazzo 3:42 AM - 25 May, 2012
this is what i get??

is this right
Serato, Support
Mak T 3:53 AM - 25 May, 2012
Hey deejay Pazzo,

Is this a result of following all of the instructions?
deejay Pazzo 8:36 AM - 25 May, 2012
yes, correct
window 7
and i cant get a download for the update
deejay Pazzo 11:12 AM - 25 May, 2012
ALL WORKING...............THANKS GUYS SO MUCH FOR YOUR HELP :)
PLAY ON DJ PLAY ON :)
Serato, Support
Mak T 10:12 PM - 27 May, 2012
Hey deejay Pazzo,

Thats Awesome!

Have fun using DJ Intro and the vci-400 :)

For now I'm going to close this thread, but please if you have any further issues that may arise from your usage, please don't hesitate to reopen this thread.

Cheers.