Hey Mike... we're looking into this and will post more once we have more information.

i just took the fader out to make sure the sensors where correctly in there spot and they where so i switched out the upfader with the cross fader and calibrated again and im still having the same issue.

thanks zach

I used a pencil to adjust the sensor toward the fader it still has the mm gap or so before the music can be heard the other side is perfect. i used a pencil to move the sensor in and calibrated also. im hoping its a firmware update that will fix this hope i dont have to send it back in. thank you for your help

I noticed that with mine too, but there is a gap on both sides before the music cuts in and out. This is the same after calibration, but i dont know if this is just how the rane faders are because i dont have a rane 57 to compare it too. All my other faders on all my other mixers don't have this "gap" before the sound cuts in and out.

no the rane fader is one of the best if not the best. the rane 57 is perfect.

im starting to believe im gonna have to send it back or there will be a firmware update.... seems its more of a internal issue then hardware. i have seen alot of people post with the same problem. i have tried everything. for me its only one side.

the cut in on the cross fader for the left side of my 62 is extremely short. even after calibrating. i'm talking like a hair's distance.

thats the exact way mine is and the other side is not sharp enough. its like its tuned wrong internally. ( NOT FADER ) but a firmware issue. if both sides are that sharp then dang its by far the sharpest i have ever used:)

Just to be clear... you want to make sure the hall sensors are as far away from the middle of the fader as possible. So.. adjust it outward.. not inward.

Also.. try calibrating the faders by putting the two up faders in the middle but put the X fader one line or possibly a line and a half from the right of dead center.
Normally you'd want to put the X fader at dead center.
Calibrating it off center a bit (to the right of center) may help make up for the space on the right side of the fader.

ok will try this right now and get back asap/ thanks zach

zach problem fixed.... smh had me worried. i followed your steps and works great! thank you.a little sharper then the 57 now:)

Good news:)
Did adjusting the hall sensors fix it or did offsetting the calibration do it?

Just got my Sixty two z today this is one amazing mixer, but I am having the same problem too on right side,I also have a gap on left side of crossfader which I believe should be there because the channel faders have them. But no gap on right side.(faceplate is off center or fader not sure what's up)

i did both zach and it fixed the problem. i adjust the hall sensor back away from the middle and re calibrated the fader like u suggested and it works perfect.

thank u

i also just got my 62 and i noticed it too. the cut in is about 1.5mm on the right side,and 1mm on the left side. how do i fix it?

How in the hell do you get the fader caps off lol. They are tight

goatee,

Try what I suggested above by first making sure the hall sensor on the right side of the fader is bent as far back (away from the middle of the fader) as possible.
If your not sure what the hall sensor is please look in the back of the manual at the directions regarding how to clean the faders which will show you a diagram of the various fader components.
If your still having issues once you've made that adjustment try calibrating the faders.
To calibrate the faders you'll need to put the up faders in the middle position and you would normally put the X fader directly in the middle, hold down the Cue 1 and Cue 2 buttons (monitoring cues not the trigger cues), and turn off/on the mixer (while keeping the cues held down).
You'll know the calibration was successful because the Cue buttons will flash at you once.
If it doesn't calibrate the cues will flash three times.

If calibrating it properly doesn't fix it try offsetting the position of the X fader (as I described in one of my post above) and then calibrating it again.

@damehype.. you just need to pull them off.
I would position the knob either on the far right or far left of the fader when pulling them off or putting them back on so your not flexing the fader board.

Hi, Zach.
I would really appreciate if Rane could make a video about how to fix this issue.

I took off the faceplate and i'm sure that the right side hall sensor is as far back. i also calibrate it couple times but it's still the same, the cut in on the right still measured at 1.5mm..shouldn't it has to be at 1mm? correct me if i'm wrong

should i calibrate the crossfader off center to the right or to the left? sorry.. a bit confused here

If your having issues with the cut in time on the right offset the X fader towards the right.
You'll find it won't calibrate if its offset further than two white marks so try offsetting the fader as far to the right as you can while still allowing the calibration process to work (the cues will flash at you once if it calibrated.. three times if not).

First Aid... I don't think we'll have time for that this week.
Its not hard to do. Try following my suggestions above.

I have about a 1.4mm gap. My rodec scratchbox has a 0.8mm gap. My 62 cut-in is the same on both sides, even when off centering the fader while recalibrating it. Is this gap the same for all 57/62 mixers? My last resort is to mess with the sensors if this gap isnt normal.

ok so i just got my mixer 62, and crap! the fader is off just like u all say.....
so i calibrated it, and the same crap.
so i calibrated it with the main fader off the right one line and its kinda fixed it, but its still off. so when they figure this out can someone send me a message and let me know what to do please!!!!

i just fixed the issue bending the hall sensor back and calibrating the fader again with the crossfader aprox. 2 lines from the center to the side with the bigger dead zone.now the crossfader works fine,very sharp like the 57.
this is very easy to fix,try it!
sorry for my bad english,peace from spain!

I tried it. but nothing changed..
My 61's cut-in distance on the right side is longer than that on the left side, so it's not sharp.
Maybe I should have bend more..hmm..
sorry for my bad english,peace from Japan!lol

Oh, and, opening the front panel, taking off the crossfader,and putting everything back were not easy for me!!! It took 20 min at least.

I did it again, and it was fixed!

great news . it took me 5-6 times to get mine right :) they need to sticky a discussion about the problem with the faders / make a video. its not hard to do but need a video to be more detailed:)

my 61 and 57 are both great mixers. and the team are great at what they do . just hope to see a video to be a little more helpful since alot of people are having issues with their new mixers:)

umm sounds like this could be a challenge...if I bought a 61 mixer now do u think those problems still exsist? jus curious if anyone is tracking this thread..

As you may have noticed there is a problem with the faders & crossfader 61 & 62
The cut on the left is less than 1 mm
and the cut on the right is more than 4 mm

How is it that when buying a new product
What Rane proposes to solved this problem!?

The firmware update doesn't change anything because it's a hardware problem
is it possible to give me a quick and simple solution?
thank you

I posted a reply to the above double post here -->> serato.com :)