Hey Ta-Bar-Nick,

can you tell me your computer specs please?

Did you have ITCH 1.7 installed before? Did that work?

Are you using an external drive for your music?

Have you had a look at our optimization guide yet? serato.com

Let me know how you get on

Phibs

1) Computer specs:

Windows 7 Ultimate SP1
CPU: Intel Core i7 950 3.07 GHz
Memory : 3 Banks of 2 GB @ 1.066 GHz
Motherboard: Asus Sabertooth X58
Graphics: AMD Radeon HD 6800
OS Hard Disks: 2x Crucial SSDs in RAID 0
External Hard Disk for Music: Vantec NexStar MX NST-400MX-SR Dual 3.5" SATA to USB2.0 & eSATA
with 2 x Hitachi Deskstar 2TB SATAII 7200rpm 32MB Cache (0F10311)
in RAID 1 connected with eSATA

2) I did have ITCH 1.7 installed before and it did work correctly.
3) Yes i am using an external hard drive. Please see specs above.
4) I have not used the optimization guide. I will have a look.

Nick Szabo

Hey Nick,

Please also try if the issue persists if you use ITCH 1.7 now. Here's a guide on how to install multiple versions of ITCH: serato.com

When you rebuilt the database V2 file - did you rebuilt both - the one on your system drive and the one on your extenal drive?

Hi Phibs,

I am multiple installing V2.0 now. I will get back to you with the results of optimization from the guide.

The out-of-memory issue was not present when I reverted to V1.7. I did erase and recreate the DB v2 only on the external music drive after I reverted.

I never erased the DB v2 file on the main drive. There is no music on the internal main drive. I will erase both DB v2 if I run into trouble with the ITCH 2.0 multiple install.

I will report back with the results of the multiple install.

Hi Phibs,

Please see below the sequence of events I performed to recreate the error I described a week ago.
I did delete all the DB v2 files as you requested.
I hope this is not too much information on the error.

=======================
0.

Optimized processor scheduling for background services as per optimizations guide.


Main hard drives are SSD and do not need defragmenting.
External HD with music is 0% fragmented according to windows basic defrag utility.

No other optimizations performed.

=======================
1.

Multi installed itch 2.0.1
=======================

2.

Start ITCH 2.0.1, Program crashes no error message.
=======================

3.

Start ITCH 2.0.1, exit full screen, error message says "ITCH application has stopped working". Close

Program button pressed to exit.

=======================

4.

System Event viewer in the computer management console shows the following event : The Software

Protection service entered the stopped state, source: Service Control Manager, event ID : 7036
-----------------------

Application Event Viewer in the computer management console shows the following 3 events:
-----------------------
Error:

Faulting application name: ITCH.exe, version: 2.0.1.2, time stamp: 0x4e4affc5
Faulting module name: ITCH.exe, version: 2.0.1.2, time stamp: 0x4e4affc5
Exception code: 0x40000015
Fault offset: 0x00479ee7
Faulting process id: 0xe0c
Faulting application start time: 0x01cc6b1d370ad82a
Faulting application path: C:\Program Files (x86)\Serato\ITCH\ITCH.exe
Faulting module path: C:\Program Files (x86)\Serato\ITCH\ITCH.exe
Report Id: 7a383854-d710-11e0-adf7-bcaec50a5a01

source: application error
event ID : 1000
Task category: (100)
Level: Error
-----------------------

Information:

Fault bucket 2581299468, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ITCH.exe
P2: 2.0.1.2
P3: 4e4affc5
P4: ITCH.exe
P5: 2.0.1.2
P6: 4e4affc5
P7: 40000015
P8: 00479ee7
P9:
P10:

Attached files:
C:\Users\Nick\AppData\Local\Temp\WERECDD.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Nick\AppData\Local\Microsoft\Windows\WER\ReportArchive

\AppCrash_ITCH.exe_1c2d7155a6cadf17675365b0eed718928e1dcf3e_05b6de7c

Analysis symbol:
Rechecking for solution: 0
Report Id: 7a383854-d710-11e0-adf7-bcaec50a5a01
Report Status: 0


source: Windows Error Reporting
event ID : 1001
Task category: none
Level: information
-----------------------

Information:

The Software Protection service has stopped.


source: Security-SPP
event ID : 903
Task category: none
Level: information

=======================

5.

Move _ScratchLIVE_ and _ScratchLIVE_Backup from external HD with all music to another location. Delete

database v2 in all remaining locations.

=======================

6.

Restart ITCH v2.0.1, program starts. No music in library. No crates or sub-crates.

=======================

7.

Update firmware of xone:dx controller. Detach, power down, power up and re-attach controller.

=======================

8.

Drag and Drop all folders with music from external music drive into "All" crate in ITCH.
-----------------------
Start Time 12:37 PM Sunday September 4 2011.
-----------------------
12:43 PM shut down kaspersky virus/internet protection suite.
-----------------------

1:14 PM

press CTRL+ALT+DEL and enter task manager.
ITCH is using 881,280 K of memory (private working set) and slowly climbing.
Global CPU usage is at 0% - 1%.
Global memory usage is at 2.5 GB and climbing.
Total Memory 6135 MB
Cached 1186 MB
Available 3545 MB and dropping
Free 2500 MB and dropping

-----------------------

1:19 PM

ITCH is using 924,696 K of memory (private working set) and slowly climbing.

Database V2 file on external hard drive is 1033 KB large. Previous DBv2 file as 65 MB before moving to

safe location.
-----------------------

1:40 PM

I returned to my computer to find the ITCH program stopped working.
Error message on the pop-up says: " Not enough storage space is available to process the command"
Press OK and same error message pop-up shows.
Press OK 20 times and then hold down return button and pop-up disappears.
ITCH program still seems to be working reading in 1 song at a time VERY SLOWLY. Previously was reading 1

folder at a time.

ITCH is using 1,156,356 K of memory (private working set) and steady.


-----------------------

1:45 PM

"ITCH application has stopped working" program has crashed.

Pressed OK to close program

Database V2 file is 26,707 KB large.
Global CPU usage is at 0% - 1%.
Global memory usage is at 1.66 GB.
Total Memory 6135 MB
Cached 1245 MB
Available 4429 MB
Free 3323 MB


=======================

9.

Computer management event viewer log for applications:

Fault bucket 2593956137, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ITCH.exe
P2: 2.0.1.2
P3: 4e4affc5
P4: StackHash_d980
P5: 6.1.7601.17514
P6: 4ce7ba58
P7: c0000374
P8: 000ce653
P9:
P10:

Attached files:
C:\Users\Nick\AppData\Local\Temp\WERBC0F.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Nick\AppData\Local\Microsoft\Windows\WER\ReportArchive

\AppCrash_ITCH.exe_4c3c3bd343cb41f7ecec23e1225781df969dcf3_188960a7

Analysis symbol:
Rechecking for solution: 0
Report Id: a0f75c30-d71d-11e0-bd06-bcaec50a5a01
Report Status: 0

Hey Ta-Bar-Nick,

Can you please attach a crash report to the thread?

here's a guide on how to get one: serato.com

Cheers

Phibs

0.

Anti-Virus Kaspersky is turned off.

Added 'SeratoLocalDumpsOn.reg" to the registry.


=======================

1.

I had backed up the _ScratchLIVE_ and _ScratchLIVE_Backup folders which ITCH v1.7.1

created.

I now replaced these folders back to their original place on the external hard drive with

all my music.

=======================

2.

Start ITCH v2.0.1

"All" Crate shows tracks and external hard disk with all music begins to work.

No other crates and sub-crates are showing.

Program crashes. "ITCH application has stopped working". Press close program button.

=======================

3.

Dump found in specified folder. Attaching to this message.

ITCH.exe.8280.dmp

=======================


4.

Do you want a crash report by repeat the re-loading of all songs with a erased DB v2 and

_ScratchLIVE_ and _ScratchLIVE_Backup from all locations?

T

=======================

Hey Ta-Bar-Nick,

Thanks for the crash dump...we will have a look at it. In the meantime a few more questions:

Did you try to install an instance of ITCH 1.7 - did this work?

After you deleted your Scratch Live folders (between step 5 - 8 in your first sequence), did ITCH work without problems?

Do you have some very large files in your library (over 200MB)?

Phibs

HI Phibs,

1. ITCH 1.7.1 is installed and works with the _ScratchLIVE_ folder it created.

2. ITCH after steps 5-8 ITCH did start but I did not test any sound functions. There were no crates or tracks added.

3. Yes I do have large files in the library. They are complete DJ sets. May this be causing the problems? I will try to rebuild the library without large files.

Nick

Hi Phibs,

Here is another sequence you will find interesting for 2 crash dumps.

0.
Anti-virus software is turned off.
Hardware is disconnected.
=======================
1.
Move _ScratchLIVE_ and _ScratchLIVE_Backup from external HD with all music to another location. Delete database v2 in all remaining locations.
=======================
2.
Restart ITCH v2.0.1, program starts. No music in library. No crates or sub-crates.
=======================
3.
Drag and Drop all folders with music from external music drive into "All" crate in ITCH.

-----------------------

Start Time 2:05 PM
Reading in folders. No tags.
-----------------------

3:09 PM Reading in tags of individual songs. Much activity from external hard drive.
-----------------------

3:23 PM Windows Task Manager
Memory in use : 928,621 KB and climbing
Database V2 file on External music drive: 73,700 KB and climbing
-----------------------

3:49 PM Windows Task Manager
Memory in use : 1,013,713 KB and climbing
Database V2 file on External music drive: 109,081 KB and climbing
-----------------------

3:50 PM Operation Stopped
Scanning and reading tags stopped.
Memory in use : 1,170,248 KB stable
Database V2 file on External music drive: 109,081 KB Stable

Made new crate "crate 1".

Select all (CTRL-A) tracks from inside "all" crate. Drag them into "crate 1".

Slow response when using (CTRL-A), program went "not responding".
Slow response when dragging all songs. Had to wait to release mouse over "crate 1".
Total of 78343 tracks.

Length, BPM, and bitrate not read in.
=======================
4.

3:55 PM

Close program via "X" in top corner. While shutting down, error window pop up:
"Out of memory". Press OK in window. Main program window still visible and "Exit" "Yes" button
grey as if pressed. No activity in main program video.
Database V2 file on External music drive: 64,572 KB

Pushing "Yes" does nothing.
Close program via Windows Task manager

Crash dump ITCH.exe.8032.dmp

=======================
4.

4:04 PM
Re-start program.

"All" crate:
Tracks present.
Length, BPM, and bitrate not present.

"Crate 1" present with all 78343 tracks inside.
Bitrate, length not present. BPM present.

Hardware disconnected.
Played some tracks and they played.
Walked away when friend visited.

=======================
5.

11:04 PM

Press X to shut down program. Program requests backup library on external drive. Select backup and press yes to shut down program.

While shutting down, error window pop up:
"Out of memory". Press OK in window. Main program window still visible and "Exit" "Yes" button
grey as if pressed.

Database V2 file on External music drive: 64,572 KB
Pushing "Yes" does nothing.
Close program via Windows Task manager

Crash dump ITCH.exe.848.dmp

Hi Nick,

Just for your understanding - all your crate information is stored in the subcrates and crates folders in your _serato_ folder. ITCH also writes to the crates folder but actually only really uses the subcrates folder. If you rename or move the _serato_ folder you will see no crates in ITCH.

We are currently working on an article to explain the best way to organize music with ITCH or Scratch Live. The bottom Line is basically to organize it in Windows' Explorer or Mac's Finder first and then import the folders step by step into ITCH/SL. If you really want to manage ALL your tracks in ITCH, I would strongly recommend to import them step wise instead of all at the same time.

If you do so - do you get crashes whilst analyzing files?

Just to reconfirm - Did you have issues using ITCH WITHOUT your external drive?

Let's go step by step from here - it's easier to track the problem down like this :)

cheers

phibs

Hi Phibs,

Responses to your paragraphs

2. My tracks are very well organized into folders in Windows Explorer.

3.
In ITCH 2.0.1, I have never reached the point where I can analyze. The program has been too unstable.
In ITCH 1.7.1, I do have crashes while analyzing files. They generally occur when I have BITTorrent running or other apps. When BT is off, I am able to analyze 30000 tracks with no crash. I have had cases in the past. I do not remember how I formed the library made with ITCH1.7.1 .

4. I do not have any music on any internal drives. All my music is on the external drive as mentioned. I need this so I can un-hook the drive and do a show instead of taking my whole desktop. I use the external drive with my laptop.


SOLUTIONS SUGGESTED:
A. Do not add files which are greater than 200 mb
B. Form the library one folder at a time.

I will use these two techniques and get back to you.

Nick

Hi Phibs,

Please find my sequence which leads to a crash dump.

I used the suggestions you made

A. Do not add files which are greater than 200 mb
B. Form the library one folder at a time.

Sept 8 2011

9:11PM Start Time

Hardware NOT CONNECTED

Turn off:
ANTI Virus
Bit Torrent
Skype
PS3 Media Server

Erase all _scratchLIVE_ and _scratchLIVE_backup folders on all drives

All songs added to the library originate from my external drive

==============================
9:15 PM

Start ITCH 2.0.1

All clean and empty.

Add folder 1 with 500 tracks into one crate. Folder has 33 subfolders.
No sub-crates made.

==============================
9:16 PM
Add folder 2 with 12998 tracks into one crate. Folder has 422 subfolders.
No sub-crates made.

==============================
9:31 PM
Add folder 3 with 498 tracks into one crate. Folder has 1 subfolders.
No sub-crates made.

==============================
9:32 PM
Add folder 4 with 2455 tracks into one crate. Folder has 23 subfolders.
No sub-crates made.

==============================
9:36 PM
Memory used in windows task manager. 352 168 kb
Close Program.
Backup library on C: option selected
DBv2 file 10 842 KB

==============================
9:36 PM

Restart Computer

==============================
9:43 PM

Hardware NOT CONNECTED

Turn off
ANTI Virus
Bit Torrent
Skype
PS3 Media Server

Turn on ITCH 2.0.1
Memory used in windows task manager. 345 692 kb
Library loads fast.

==============================
9:45 PM

Add folder 5 with 2816 tracks into one crate. Folder has 6 subfolders and each

of those has around 32 subfolders. One of the 6 subfolders has alot of tracks

mixed up.
No sub-crates made.

==============================
9:48 PM
Add folder 6 with 240 tracks into one crate. Folder has 22 subfolders.
No sub-crates made.

==============================
9:50 PM
Add folder 7 with 108 tracks into one crate. Folder has 0 subfolders.
No sub-crates made.

==============================
9:51 PM
Add folder 8 with 5497 tracks into one crate. Folder has 78 subfolders and 1214

loose tracks.
No sub-crates made.

==============================
9:58 PM

Add folder 9 (SERATO WHITELABEL) with tracks into one crate. Folder has 6

subfolders and 45 loose tracks.
No sub-crates made.

Until now, very few length and bitrate information read in during library

addition.
I have now seen an increase in length and bitrate information read in.

==============================
9:58 PM

Add folder 9 (SERATO WHITELABEL) with 60 tracks into one crate. Folder has 6

subfolders and 45 loose tracks.
No sub-crates made.

==============================
10:00 PM

Add 8 folders at once into ITCH creating same amount of crates.
Approximately 2900 tracks get added to the library.
Variable amount of sub-folders and tracks per folder.


==============================
10:05 PM

Add 3 folders at once into ITCH creating same amount of crates.
Approximately 1600 tracks get added to the library.
Variable amount of sub-folders and tracks per folder.

Memory used in windows task manager. 476 664 kb
DBv2 file 24 903 KB

==============================
10:07 PM

Add 6 folders at once into ITCH creating same amount of crates.
Approximately 3200 tracks get added to the library.
Variable amount of sub-folders and tracks per folder.

==============================
10:10 PM

Add 7 folders at once into ITCH creating same amount of crates.
Approximately 2700 tracks get added to the library.
Variable amount of sub-folders and tracks per folder.

30 sec lag upon releasing mouse with 7 folders. The crates were created but no

scanning activity occured for 30 sec.

==============================
10:13 PM

Add 3 folders at once into ITCH creating same amount of crates.
Approximately 4100 tracks get added to the library.
Variable amount of sub-folders and tracks per folder.

==============================
10:17 PM

Add 11 folders at once into ITCH creating same amount of crates.
Approximately 3500 tracks get added to the library.
Variable amount of sub-folders and tracks per folder.


==============================
10:17 PM

Stop expanding library.

Memory used in windows task manager. 587 332 kb
DBv2 file 36,397 KB

Close Program.
Backup library on N: (external music drive) option selected

DBv2 file 25 929 KB

Restart ITCH 2.0.1
Play some tracks without hardware connected.


==============================
10:17 PM

Analyze all tracks in library up to this point.
399322 tracks in library
Checked ON: Set beargrid and set auto BPM

Memory used in windows task manager. 649 500 kb and climbing

==============================
10:46 PM

Return to computer

Program has crashed.

Crash dump ITCH.exe.4016.dmp

Stop. Go to bed.

When the crash happened, approximately 450 tracks were analyzed.

Alright, well done!



just to reconfirm - you created the subcrates folders yourself?

----------------------------------------------------------------------


after the crash. please don't open ITCH again!

Browse to the _Serato_ folder in your users music folder on your internal drive (I guess you imported the music from there again).

Open Overviewbuilder.log with a text editor

In Windows Explorer, delete or move the last file in the list.

Start analyzing again - repeat the process until your whole library is analyzed.

keep me posted!

Phibs

Hi Phibs,

8 folders were added by dragging 8 folders at once into ITCH. The 8 crates were created automatically. I did not crate the crates by myself.

The last file in the Overviewbuilder.log was part of a "comedy" folder. It could have been speaking-only. The analysis process made it 16 files into the comedy folder. I will remove this folder from ITCH to see what happens

Nick

All songs imported into ITCH originate from my external drive.

Sept 9 2011

6:15 AM

Start ITCH 2.0.1

Hardware NOT CONNECTED

STILL ON:

ANTI Virus
Bit Torrent
Skype


All songs previously added to the library originate from my external drive

start analyisis from the beginning on 39767 tracks

=======================
6:37 AM

stop virus scanner
stop Bit Torrent

=======================
6:39 AM

stop analysis at 450 tracks
stop program

=======================
6:44 AM

restart program
restart analyisis from the beginning on 39767 tracks

play some songs already analyzed.

=======================
7:20 AM

play some songs already analyzed.

go to work.

=======================
7:16 PM

return from work

Program crashed at 22644 tracks analyzed.
I have noticed that approximately 20000 tracks is about the limit on the number

of tracks that can be analyzed at once.

=======================
7:16 PM

return from work

Program crashed at 22644 tracks analyzed.
I have noticed that approximately 20000 tracks is about the limit on the number

of tracks that can be analyzed at once.


OverviewBuilder.log shows a track. Will move it away and continue.

DBv2 is 43016 kb

crash dump ITCH.exe.6516.dmp

I noticed the upper limit of 20000 tracks in ITCH 1.7.1

Hey Ta-Bar-Nick,

There shouldn't be an upper limit of tracks that you can analyze in ITCH.

I can only repeat myself:


When ITCH crashes during analyzation it happens because a file is corrupted and causes a conflict in ITCH that makes it crash. The last file in the overviewbuilder.log is the last one ITCH analyzed, hence the one that is potentially corrupted. Deleting it or moving it to location that is not read by ITCH usually solves the problem. Since there can be more than one corrupted files you might have to repeat the process until all your files analyze correctly.
I would advice you to analyze your music in chunks and not all of it at once.
Otherwise we have many users that use ITCH with a lot of tracks and only few issues.

Please make sure you follow the steps I described and keep me posted on how you're going :)

cheers

Phibs

i am having similar issues. i solved the problem by selling my NS7, bought an NS6 instead, ran into the same issue, so returned that back, got my money back and went with Tractor. I was using Scratch, then ITCH for the past 5 years. It was time to respond back to Serato with my pocket book. WE ARE NOT COMPUTER GENIUSES...WE ARE DJ'S. Get your shit together. This last release of ITCH 2.0 has been a nightmare for me for two weeks. NOW I AM DONE!

having the same exact issues.... 1.7 works, scratch live works but am starting to get crashes on that also now. SMH.... itch problem is leaking to live side. This is quite a head ache. I just havnt had the time to lay it out to you as such....

Hey alexanderadams,

Could you start a new help request here: serato.com. It's easier for us to keep track of things that way. Make sure to enter all your computer specs and what kind of controller you're using.

cheers

Phibs

Hi I have a problem with itch 2.0 I cant use my music that I have in my computer I try n try but cant make it work. I have ituns to but it loads bit it dont do it right wen I press play u cant here nothing n it alwayd do it to..can some 1 tell me how to make it to work..i have the allen &heath sone.dx need help.softwer is windows vista...
.