Software help archive

A read-only archive of old serato.com help threads.

usb device not recognized all of a sudden

Product
Scratch Live
Version
2.2
Hardware
-
Computer
PC
OS
Platform
-
kDjabOve 7:19 PM - 18 March, 2011
Product: scratchlive
Version: 2.2
Hardware: no-hardware
Computer: pc
OS Version: vista64
---

usb device not recognized... the usb connected from the box to my computer has malfunctioned and windows does not recognize it for some reason..
Rane, Support
RafaelM 7:26 PM - 18 March, 2011
Hopefully its just a driver needing to be re installed.

Lets try it, do this:

Close down the ScratchLIVE program
Connect the interface to the computer
Go to Start and right click on Computer then click Manage
When the Manage Window comes up - look to the left and select Device Manager
Over to the right you should now see a list of stuff
Towards the end of that list it says Universal Serial Bus COntrollers
Click on the + sign to reveal them all
Right click the Rane/Serato Driver and select Delete

Now close this Window we are done here.

Next go to Start/All Programs/Serato and click on Update Drivers
This will install the driver.

Now check to see if the interface is recognized.
Rane, Support
RafaelM 5:12 PM - 21 March, 2011
kDjabOve: Any luck with this? And are you sure you are running 64-bit Windows and not 32?
kDjabOve 5:15 PM - 21 March, 2011
I'm actually using 32-bit.. Not 64 like I thought. Does that make a difference in figuring out the issue that I'm having?
Rane, Support
RafaelM 5:23 PM - 21 March, 2011
No - but it did help me confirm about an email Serato sent me that might relate to this thread...

Did you send this email below?

Quote:
When asked what type of cpu I had I meant to put Windows Vista (32 bit)... Not (64 bit). I dont know if that makes a difference or not. Also when Im in the Device manager and then click on universal serial bus controllers after hitting the + sign to reveal them all there is no Rane/Serato Driver for me to highlight and delete.. Can you help please thanks
kDjabOve 5:33 PM - 21 March, 2011
Yes I did send that email. Right now the problem seems to be ok. Thanks for your help. I just want to make sure I know what to do if it were to happen again.
Rane, Support
RafaelM 5:38 PM - 21 March, 2011
Sounds good. Yea Windows can kick the Driver out of its slot sometimes so using the Driver Updater should help with this.