Btw, when the device is on and connected I see the power light, platters are on and blue, and few buttons are lit up when ITCH is turned on. I can spin the platters and they turn red, then blue when I release. Fiddling with anything has the "Data" light turn on as expected.

Also tried toggling the "THRU" switch with no result.

All device drivers show up in Windows. I can successfully play audio through the VCI-300 from ITCH in offline mode when the device is on and set as default playback device.

Hi ohsynap,

Could you please let me know your computer specifications? (processor, RAM, HD, OS)

It's an ASUS m50sa laptop. 4th RAM, dual core 2.6ghz Intel processor, 2x200gb HDs. Running 64 bit win7. As I said, it worked great on this machine for over a month.

4GB of RAM*

Are you logged in as an administrator for Windows?

Yes. I also just tried explicitly running it as an Administrator (right click->Run as Administrator). Same thing.

Ping - Lack of responses makes me :(

Hey ohsynap,

Sorry for the delayed response. We are a man down here at the moment. I will try and get some more information from the development team to get you up and running as soon as possible. In the meantime could you run the DPC latency checker tool and upload the results to the thread please? There is an article which explains how to do this here:

www.serato.com

See attached. Note that track I played (following provided instructions) was just through offline mode on itch, though the sound was going through the controller.

Feature request - I assume somewhere ITCH got a stack trace about why this error is occurring. I understand the bad user experience of showing this on the main UI, but it would be super helpful for debugging if it were being logged somewhere else, and there was some straightforward way for the end user to figure that out and find it.

As an aside, this is probably a known bug but I was looking through the windows event viewer and found many instances of a SideBySide error associated with ITCH and ScratchLIVE. With some experimentation it seems to be happening every time I launch the application. It has been happening since I installed the program (well before this issue), but I cannot confirm whether it has always occurred every time I launched ITCH.

The message is this: "Activation context generation failed for "C:\Program Files (x86)\Serato\ITCH\Microsoft.VC80.MFC\MFC80U.DLL". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8
b3b9a1e18e3b",type="win32",version="8.0.50608.0"could not be found. Please use sxstrace.exe for detailed diagnosis."

I confirmed that Microsoft.VC80.MFCLOC folder exists but has the wrong file versions, 8.0.50727.42. Fix seems to be addressed here: www.wilderssecurity.com

Ended up buying a new computer so that I could use my VCI-300 again. Guessing I will not be able to get it working on my old machine again given that it has been 2 weeks without any useful information from the Serato team. <3

"Error: failed to connect audio! Same thing is happening to me, went a couple of weeks without using ITCH on my HP, works great with MacBook Pro, still no answers?????????

NS7, software updated says Hardware Disconnected...... HP G60-247CL, Win Vista, AMD Turion Dual-Core RM-72, 2.10 GHz, RAM 3.0 GB, 32 Bit OS, SvcPack 2, 300GB HD (209 GB free), I only use it for gigs and it has been previously working fine. Used for over a year doing gigs, never had any trouble!!!!