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Error installing SL1 - Hardware not recognized and device cannot start

Scratch Live
Rane SL1
Windows 7 (64 bit)
kb1003 6:16 AM - 30 May, 2010
Product: scratchlive
Version: 2.0
Hardware: scratchlive-sl1
Computer: pc
OS Version: win764

I have recently purchased a Dell Latitude E6410 with the new i5 core Intel processor. I would assume that is the problem. Serato is not recognizing the SL1 box and windows seems to be having problems with the current x64 drivers for windows 7. I have upgraded all BIOS updates.

Help would be appreciated!

andrew85 12:28 PM - 30 May, 2010
ill join in your post, ive an Asus x5dc intell celeron d220 cpu, windows seven. saying , The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver. im so fustrated lol
Shinkun 7:44 PM - 30 May, 2010
I am also having this problem. I own an SL3 box and a Toshiba laptop running Windows Vista 64. No issues with my SL3 box , SL2, or a Rane TT57. However, when I tried to play using an SL1 and TT56 mixer, as soon as I plugged in the USB cable, it prompted me for the driver. I popped in my SL installation CD but it could not find the driver. Bottom line, I was unable to play at this venue. Anyone have any suggestions? I need help as I am supposed to go back and try again at a later date.
kb1003 3:12 PM - 31 May, 2010
I wanted to update with my computer's detailed specs:

Dell Latitude E6410
Windows 7
201 GB Free/232 HDD
All BIOS updates have been applied.
Chad S. 7:09 PM - 1 June, 2010
Have you tried updating it by connecting directly to the computer with the USB cord then -
Local Disk C:
Program Files x86
Driver_updater64 - Double click that

Try it on all ports. If no luck still, try this,

right click on "Computer"
Device Manager
Universal Serial Bus Controllers
You should see "Rane Sl-1 or Rane Serato Sl-3" right click that
Choose "Uninstall" BUT you also need to put a check mark in the empty box that says "delete the driver software for this device"
Then click OK.

Unplug the Scratch Live hardware, wait 10 seconds and plug it back in. Go through the regular method to manually install the driver and BINGO.
an-D 6:40 PM - 12 June, 2010
+1 to having the same driver issue.. 'The device cannot be started'

Laptop Specs:
Dell Latitude E6410
Intel i7 M620 @2.67Ghz
4gb Ram
Win7 Ultimate N 32 Bit
All the latest drivers from Dell site

I've tried deleting the driver and then manually installing the Win7 32bit driver which didn't work.
Then tried with the Vista 32bit driver, didn't work either.
Also tried the above suggestion using the batch file. didn't work.

My old laptop was a Latitude E6500 w/ Core 2 Duo and ran Scratch Live 2.0 fine, without a drama :(

Intel i series chipset issue?
Chad S. 7:02 PM - 14 June, 2010
^^ please start a new thread and in it please let us know if you are using an SL-1 or an SL-3 for your Scratch Live hardware.
1:22 AM, 2 Aug 2010
This help request has been closed due to inactivity.