Hi Dj Black Vinyl,

Could you please PM me with your old address and new address. We can continue the conversation there.

Thanks.

Hi there Eru G,

PM sent ;-)

I have the same problem i need to update mines also

Hi Dj Ace,

You can update your email address via your profile page: serato.com (click)

Hope that helps :)

Thanks worked liked a charm...I dont wanna miss/delay any beta invites

hi everyone,
i would like to ask if it's still possible to change the email address in my account?

thanks 4 response!

high 5 =)

Hi BASS_fabric,

Please see this post:



Regards,
Eru

I see no e-mail field on that page.

Sorry for that - the correct link is here: serato.com

Thanks, that worked. However, something went badly wrong. I changed the e-mail, yet the login with old one still works. I would like to have that e-mail deleted completely from the system. Also, all of my forum trackings are gone, as are my products as far as I can tell.

The way this has played out completely defeats the purpose of changing one's e-mail. I might as well have erased the old account and created a new one.

OK, I understand what might have happened now. I have had account A with e-mail address a forever. Since I didn't know if and how it was possible to change e-mail before, I created a new account B with e-mail address b. However, only after having done this did I realize that it wouldn't be possible to transfer purchases to B. So what I did last night was first deactivate account B, and then change e-mail address in account A from a to b. However, this somehow seems to trigger a bug in that account B is reactivated, yet account A stays the way it was including original e-mail address a.

I'm gonna need someone of the team to help me sort this out please, if your system isn't technically capable of handling a situation like this then I need to move my account A to another e-mail c.

Sorry for all the hassle chlyklass/max_imus,

Shoot me a PM with which account you want to remain active and I'll sort out transferring your purchases for you.


Cheers,
Eru

same problem for me.
i tried to change the email address.
confirmation link received on the new address, i confirm it, yet the login with new mail doesn't work.
it works with the old mail though.
tried that 2-3 times, same result.

i have the same issue that my issue with old email wont let me login and i can get the old email anymore help plz