Did you try this from their website?
www.mixars.com

If that fails then try this with the latest firmware update as it’s an old video.
youtu.be

I went from 1.14 down to 1.13 and it is now working. There's must be something up with the latest firmware when they added in the manual option. Thanks again for all the help Tecniq. FINALLY up and running and get to test the Primo out!

Can confirm, 1.14 messes up jogs pretty bad. Does anyone know how to report this to mixars?

Update: if you install 1.14 on 1.13 firmware it's actually won't f-up the jogwheels. And one more thing: i recommend to set up sensitivity in manual mode and THEN use auto-calibration. Fully manual config is still somewhat glitchy

Had 1.12 firmware then updated to 1.14. Had issues so I downgraded to 1.13. Still had issues to I updated to 1.14 again. Still having issues (specifically if I hold the jog wheel down while playing a track it play in a choppy fashion). Anyone else getting this or know how to fix this?

Did you auto-calibrate jogs?

Yes. I followed your post about manually calibrating and then auto.

Should work then. Actually support says this word-to-word. Try to reinstall 1.13 again. It resets something in the unit (support's claim). If it won't help i suggest you either contact their support via facebook (email won't work), or return unit, as it seems mixars isn't very keen on fixing their stuff.

I tried reinstalling to 1.13 and recalibrating following their instructions found here and still no dice:
mixars.com
My problem is that the track will slowly play in a choppy fashion when holding down the jog wheel. Even further, when I try to baby scratch on the track is seems to interpret both back and forward motions as simply back. I will reach out to them via facebook and email.

Thank you for your time.

I know a little lifehack: while holding right jog try to touch metallic body of controller like in this video. If it'll help than you have grounding issue.

www.facebook.com

Here's the response I received from the Mixars team via Facebook:

Thanks for contacting us and purchasing Primo!
You might try to install an older firmware such as 1.13 and then the most recent 1.14 as it resets some internal parameters of Primo. .jar Firmware updater app and the .bin firware update files can be found here: mixars.com
The update instructions are in the manual, also to be found on our website: mixars.com

After the FW update the Jog Wheel calibration has to be performed (which should solve the issue) First auto, then manual trying various sensitivity settings following the instructions
mixars.com

Also doublecheck that the latest version of Serato is installed. www.serato.com and to use the AC adaptor instead of just USB.

In case you still get issues after troubleshooting feel free to let us know or send a small video so we can show it to our technical team.

Best!
Your Mixars Team
www.mixars.com


Tried the above and still no luck. I am experiencing the same grounding issue as you link in the video.

Here's the response I received from the Mixars team via Facebook:



Still getting the issue.

Well then you'll need ungrounded adapter on your notebook plug, and as you seen in the video, apparently it is fixable by setting your hand in this fashion. You can even scratch like that (i checked)). Aaand you either kick support to ACTUALLY recognize this as issue (they tried to told about video "it is normal, you just changing your body properties")), or return your unit. Roland was quicker to realize they f-up, i'm still hoping Mixard won't pull Denon on us and not leave all "as is"

Here's their follow up:

Pretty solid response from them. If you do have jogwheel issues I would get to sending them a video of an example otherwise keep your faulty unit or sell it.

Actually THAT is what i wanted. They asked my unit's serial too, and i sincerely hope they're really conducting some sort of investigation. Maybe they'll even be able to finally find source of the problem. And even actually fix it. You really should do the video and send em' with your serial. And so should everyone with problems. And about grounding on plugs they're right, that's a thing. I wouldn't sell unit if at least, not tried adapter for notebook plug. This thing is definitely cheaper than what you'll pay for pioneer SR2

Yup. I did send the requested video and serial. Potentially good news ahead!

Very interesting. I’ll be sure to not do the update as I have not had any issues yet.

However I still have had my right side filter not want to work at all...it is random cause it doesn’t happen every time. Very odd.

Well, looks like they're decided not to pull Denon on us, and that is really good. If jogwheel problem gets resolved then we'll get pure gold: decently priced, good sounding, 2ch controller with aux input and full sized pitch. What there is left to be desired?
However i would still get that adapter, if i were you. Just in case.
@ Dj Tecniq: maybe that one will be resolved too in this update. Or if not, then maybe we should continue sending them feedback. Looks like they will listen if you're persistent enough

^ word I’m going to take a video clip of my issue with the filter...it’s hard to diagnose cause it does not happen every gig it’s so random. But the left side never has issues.

Still love this controler

I gotta say I didnt have any jogwheel issues since i updated to the latest firmaware and did the manual calibration.
FYI my calibration setting on the jogwheel led is 1 step before the last

Other than that no issues with filters or grounding.

Using it in Europe with 220AC voltage and on a mbp pro.

Update: I found my filter got mapped somehow. I remember I tried to map it for Serato’s filter but wasn’t successful so I thought I unmapped it back I guess the right side was mapped full kill so the filter would never work. It’s now working fine again but I have had the opposite deck set a cue point when I’m using the non playing deck.

I'm still having these issues and I'm using a grounded adapter. Anyone else?