Serato DJ Lite / Intro General Discussion

Talk about Serato DJ Lite / Intro software and controllers.

Access to my serato

Domnouch 5:49 PM - 13 August, 2019
So for some reason on my Macbook pro when I hit the activate/buy link on my DJ lite version to upgrade from pro . The prompt screen says connect to wifi to access my serato. I feel like I've tried everything I could do but for some reason I keep getting that same response on the prompt screen. I have my own wifi which my Macbook pro and the only other device connected is my phone . So I went to a buddies house plug in my DDJ-SB3 log into serato DJ pro on his Macbook pro put in my info and it wrk but when I try to access on my Macbook pro it keeps telling me to connect to the Internet to access serato. Please help and thanks in advance.
Serato, Forum Moderator
Michael R 2:21 AM - 14 August, 2019
Hi Domnouch,

Sorry to hear you are having issues! I'd recommend that you get in touch with our Support Team and they can assist you with your issue. The best way to do this is to open a help request, which you can do here -> support.serato.com (click link).

Cheers,
Michael.