Serato DJ Pro General Discussion

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 Serato DJ Pro General Discussion
Error Code #4: My Expansion Packs are not showing up in new Mac for activation
Talk about Serato DJ Pro, expansion packs and supported hardware

Error Code #4: My Expansion Packs are not showing up in new Mac for activation

Samuel Andres 9:27 PM - 20 January, 2018
Samuelasierra

Jan 21, 10:25 NZDT

Hello,

I previously had two machine (HP = old, Lenovo = Main) and recently inherited a newer MacBook Pro that I am trying activate my expansion packs on. I deactivated the expansion packs on my old HP (computer name = admin) but when I login to my MacBook the only pack I see available for activation is the "Wolf Pack FX". I need to deactivate from my old machine to that I can transition and use all my packs on my new machine. I should add that a few months back I had to completely re-image my old HP machine with a fresh install of the OS...and at that time the Computer Name changed...not sure if this is causing the issue.

NOTE: My main machine (Lenovo) is named: SAMUELANDRES. PLEASE DO NOT DO ANYTHING TO MY LICENSE FOR THAT MACHINE. It is my primary machine and works fine. I can see all the expansion packs available in it.
DJ Tecniq 1:04 AM - 21 January, 2018
Did you try logging in to the My Serato panel with the same email address that was registered on your old machine?
Samuel Andres 3:06 PM - 21 January, 2018
I did. Tried logging out and back in multiple times. Nothing. On my main computer I can see all my packs (9 total), on the new computer I only see 1.

Online in my account it SAYS that all 9 are activated on my MAC but I only see the one packs...something is messed up.
DJ Tecniq 3:14 PM - 21 January, 2018
Quote:
I did. Tried logging out and back in multiple times. Nothing. On my main computer I can see all my packs (9 total), on the new computer I only see 1.

Online in my account it SAYS that all 9 are activated on my MAC but I only see the one packs...something is messed up.
Did you deactivate the ones from your old machine? If that doesn’t work contact support they’ll get it sorted.
Ragman 3:57 PM - 21 January, 2018
Quote:
I did. Tried logging out and back in multiple times. Nothing. On my main computer I can see all my packs (9 total), on the new computer I only see 1.

Online in my account it SAYS that all 9 are activated on my MAC but I only see the one packs...something is messed up.

Are you seeing them on your main laptop under My Products, if so, you need to deactivate them from your main (Lenovo) computer.
WildcardX 4:15 PM - 22 January, 2018
Error code 4 mean an activation error. You would need to email support@serato.com to check what machines are activated to your account and deactivate them.
djjamm 2:19 AM - 22 September, 2018
I also am getting an Error Message #4. I just realized that I have Serato DJ Pro activated on computers I no longer own. How can I deactivate it on those computers if I no longer have them?
WildcardX 12:06 PM - 22 September, 2018
Quote:
I also am getting an Error Message #4. I just realized that I have Serato DJ Pro activated on computers I no longer own. How can I deactivate it on those computers if I no longer have them?



Contact support@serato.com via email preferably from the email you used for the account to get it sorted.
ALE PORTILLO 8:09 PM - 27 September, 2018
Good afternoon Djs

Can you tell me how long the support responds to the email with the solution, I have the same problem, I'm from Brazil and I'm using google translator
Hug for everyone

Boa tarde Djs

Sabem me dizer em quanto tempo o suporte responde o e-mailcom a solução, estou com o mesmo problema, sou do Brasil e estou usando o google tradutor
Abraço para todos
RodrigoVolta 7:09 PM - 28 September, 2018
Quote:
Good afternoon Djs

Can you tell me how long the support responds to the email with the solution, I have the same problem, I'm from Brazil and I'm using google translator
Hug for everyone

Boa tarde Djs

Sabem me dizer em quanto tempo o suporte responde o e-mailcom a solução, estou com o mesmo problema, sou do Brasil e estou usando o google tradutor
Abraço para todos


Olá. Sou do Brasil tb. Hj troquei o HD de meu Mac pra um SSD. Fiz toda a instalação do sistema, etc. Instalei o SDJ Pro 2.0.5 e coloquei meu login e senha. Para minha surpresa, so apareceu um pacote de expansão. O meu Pitch N Time sumiu!!! Não aparece mais pra eu ativar!!! Não sei o que aconteceu!!! Ja mandei ticket pro suporte, mas vai demorar pra eles responderem... Isso é um bug no sistema deles, pq nunca aconteceu isso antes!!! Já troquei o HD do Mac umas 2x, reinstalei sistema e nunca deu isso. Na minha conta do site meus produtos estão lá, disponíveis.