I've done everything to try and get my license back to operate. I haven't changed the computer, I haven't done anything different but, it says it has to be renewed. I tried to renew and it still won't

I tried to open a ticket for support and it says i can't send it because it requires that I hive info on software, hardware etc. Problem is, there isn't a box for me to fill those "required information" open for me to fill in so, I'm hoping someone from the support team sees this on the board.