Serato DJ Intro General Discussion

Talk about Serato DJ Intro software and controllers.

"DJ2GO2 disables serato Dj software"

TruBeatJunky 7:58 AM - 8 November, 2017
After downloading a DJ2GO2 as part of my work flow it seems to have disabled my main controller unplayable... It connects with a error message shows dual decks, but transport play and cue buttons do not function anymore, leaving me with only the DJ2GO2 controller... what happened? please help!
TruBeatJunky 8:02 AM - 8 November, 2017
I have done everything to get my main controller to work and no luick. I have reinstalled serato dj removing serato dj intro and still cannot get functionality back for my ddj-sx2. I have gigs comming up....any ideas??
Milan B 10:55 AM - 12 November, 2017
Hey TruBeatJunky,

Have you tried all the steps in our Troubleshooting Connection Issues guide?

- support.serato.com

If so, and you're still unable to connect your DDJ-SX2 please open a help request.

support.serato.com
TruBeatJunky 5:41 AM - 16 November, 2017
I will look into that thank you...
TruBeatJunky 9:26 AM - 16 November, 2017
Quote:
Hey TruBeatJunky,

Have you tried all the steps in our Troubleshooting Connection Issues guide?

- support.serato.com

If so, and you're still unable to connect your DDJ-SX2 please open a help request.

support.serato.com


Thank you for the trouble shooting guide on connections... Unfortunately they did not coorect my issue. I will give you a brief discription of the process that led to my issue. Serato 1.9.6 worked beautifully with my DDJ-SX2 before updating to 1.9.9 - Reason for update was Numarks DJ2GO2, so i loaded SERATO DJ Intro 1.ver. Everything worked fine, DJ2GO2 in serato dj intro and DDJ-SX2 in serato dj... Now DJ2GO2 offered a full 14day trial of serato dj. when prompted to update in serato intro the trial asked if i wanted to keep old version of serato 1.9.6 I continued with a separate version so i could keep original that came with my pioneer ddj-sx2 That's where my issues began. Whenever i tried to use pioneer ddj-sx2 it would recognize the controller ddj-sx2 but soon as the two turn tables appeared the PLAY/PAUSE transport function disappeared from serato program leaving me only with the search scroll function and also allowed selected songs to be loaded into all 4 channels of turntables But wont Play tracks. when i unplugged ddj-sx2 controller it would allow the one song selected for turntable one to spin and sound meter jumps but no sound. i plug in DJ2GO2 and now the turntables reappear in serato ver 1.9.9 load mini controller and plays and sound card from DJ2GO work. I reloaded serato dj 1.9.6 half a dozen times and it continues to behave the same and trial period countdown still appering still appearing. its been nearly two weeks without any real solution for my main controller. Had to pass a gig this past Saturday. Im wondering why it conflicted. My guess is the trial recognized all the versions of serato being thes erato Intro 1.ver vs. my original pioneer ddj-sx2 ver. 1.9.6 of serato vs the 1.9.9 ver. so i could use DJ2GO2 as secondary controller. And also doing the free version of serato 14 day trial to get DJ2GO2 to work in serato DJ. I just need my pioneer back. what can i do to make it work again?