Serato DJ Intro General Discussion

Talk about Serato DJ Intro software and controllers.

only one deck on display on intro 1.2.9

alexgg 9:55 PM - 13 September, 2017
I recently bought the dj SB2 and did setup but only one deck is showing.windows 10 acer PC
help pls
Marcus S 5:24 AM - 14 September, 2017
Hey there,

It sounds like you're having basic connection issues which can usually be solved by running through this guide: support.serato.com

Let me know if you still need help after running through the steps
alexgg 7:59 PM - 14 September, 2017
hey , thanks for your promptly response.
I did all the steps that you suggested and I m having the same issue.
I plug in the usb from SB2 in the laptop , the dual decks appear for 1 second and disappear.
alexgg 8:01 PM - 14 September, 2017
"hardware disconnected'' appears underneath the Serato logo in the top of the page
Mitch Hallett 2:20 AM - 27 September, 2017
Hey Alex,

Have you managed to get this sorted yet?

If you're still having issues after running through the connect guide I suggest you open a help request with our support team. Please click on the link below to do so.

support.serato.com