Serato DJ Intro General Discussion

Talk about Serato DJ Intro software and controllers.

Serato intro problems with Denon MC4000

Gillis777 3:49 PM - 29 July, 2017
Hi all,

just bought a denon MC4000, registered it, downloaded the serato intro software correctly but i've just got the left deck working with no control over right deck & everything else, i understand it must be some sort of demo/test mode but i'm just not getting what im doing wrong, tried to get help through serato but no reply. Im getting a 'hardware disconncted' flashing icon at the top of serato. Loads of my tunes are not in correct format too!! (they all work on rekordbox & Djay2)

any help appreciated before i throw it out the window :o)
DJ Tecniq 6:25 PM - 29 July, 2017
Make sure you have the latest drivers or firmware for your product. A noob mistake.
DJ Tecniq 6:27 PM - 29 July, 2017
Check under downloads for product firmware or drivers. denondj.com
mixgoonie 1:35 PM - 30 July, 2017
If you have hardware disconnected, it won't work.

What you can try is to start another dj software, that should unblock the situation ;)
mixgoonie 2:10 PM - 30 July, 2017
It does it for me on Macos and Windows ;)
Gillis777 5:10 PM - 31 July, 2017
Thanks for the help, it was just firmware I needed to download 👍
mixgoonie 5:48 PM - 31 July, 2017
I advise you if you have a have a bad BPM to enter it manually the number, for example 128 and even if the beatgrid you cannot see is incorrect, sync should be better