Serato Video General Discussion

Talk about Serato Video and Video-SL.

After 5 hours of Playing Video, Music and Video Stop

OG Supernatural 8:49 PM - 6 July, 2017
This happened twice now... after playing video just over 5 hours, the music stops and I loose control of the decks (pioneer CDJ 2000NXS2). The fact that it happened twice with similar timing, it makes me think something is going into sleep mode. Any ideas???

MacBook Pro
CDJ 2000NXS2
DJM 900NXS
DJ Tecniq 1:07 AM - 7 July, 2017
Specs of Mac?
OG Supernatural 6:24 AM - 7 July, 2017
macbook pro
os x el capitan
2.7 ghz intel core i7
memory 8 gb
intel hd graphics 4000 1536 mb
OG Supernatural 6:47 AM - 7 July, 2017
First time the issue occurred at 7 hours
Second time the issue occurred at 6 hours
DJ Tecniq 6:51 AM - 7 July, 2017
Have you upgraded firmware for your products? I've had video freezes but music has never stopped.
DJ Tecniq 6:52 AM - 7 July, 2017
Updated*
OG Supernatural 7:04 AM - 7 July, 2017
Yep, firmware updated. Music and vid just stop. When I hit play on the decks... nothing. When I hit play in internal mode... nothing. Works fine after a reboot but sure kills the dance floor!!!
DJ Tecniq 7:51 AM - 7 July, 2017
Interesting and you're on 1.9.6? Have you tried older versions? 1.9 I think has major video issues they won't admit it though.
Dave. 1:29 AM - 11 July, 2017
@OG Supernatural sorry to hear about the issues you're running into with SV.

Could you please run through our optimization guide to ensure your power preferences are set correctly on your Mac:

- support.serato.com

Could you also head to your Serato Video Output settings and let me know what you have the following set to:

- Output quality
- Video buffer size
- Recording quality

Cheers,
Dave.
phaeton 9:28 AM - 19 July, 2017
First thing that comes to mind is a heat issue...try monitoring the cpu temp...whens the last time the fans have been cleaned?..Hopefully it just need a clean.
OG Supernatural 5:32 AM - 8 August, 2017
Quote:
@OG Supernatural sorry to hear about the issues you're running into with SV.

Could you please run through our optimization guide to ensure your power preferences are set correctly on your Mac:

- support.serato.com

Could you also head to your Serato Video Output settings and let me know what you have the following set to:

- Output quality
- Video buffer size
- Recording quality

Cheers,
Dave.

- Output quality-- HIGH
- Video buffer size-- Close to 200 mb
- Recording quality-- 360p
OG Supernatural 5:33 AM - 8 August, 2017
AND Optimizations set as suggested.
Dave. 1:38 AM - 10 August, 2017
Any improvements after the suggested optimizations?

If not, lower your Output quality to Medium and adjust your Video buffer size to midway between 1GB and 2GB.

Let me know if this works better for you.