Serato DJ Pro General Discussion
Denon MC6000mk2 message :Error Failed to connect audio !!!
Talk about Serato DJ Pro, expansion packs and supported hardware
Denon MC6000mk2 message :Error Failed to connect audio !!!
MarkD71
10:22 PM - 17 January, 2017
Hi, Wonder if anybody might have this issue... I have just started with the full version on SeratoDJ and i'm getting the this at start at up : Error Failed to connect audio !!!
I wasn't getting it in whilst in the trial period but I am now getting the message having been activated ??
Laptop and Serato is recognising the Controller which is a Denon MC6000mk2 but fails to connect the audio.
I'm not sure what to try now... I also have PCDJ dex 3.3.3 and its works perfectly with it.
I would like to start using Serato but it's not off to a good start.
Cheers,
Mark
I wasn't getting it in whilst in the trial period but I am now getting the message having been activated ??
Laptop and Serato is recognising the Controller which is a Denon MC6000mk2 but fails to connect the audio.
I'm not sure what to try now... I also have PCDJ dex 3.3.3 and its works perfectly with it.
I would like to start using Serato but it's not off to a good start.
Cheers,
Mark
DJ.MIXTECO
1:15 PM - 18 January, 2017
hello there i have the denon mc7000 same problem
i have solved whit this hope helps
My Setup 2012 13'' Macbook pro OSX Sierra
Denon MC 7000
Disconnect your controller > Open Audio MIDI Setup > Window > Show MIDI Window
Click CONFIGURATION (drop down menu next to 'add device') > Select "Edit Configuration" > DELETE ALL PREVIOUS MIDI CONFIGURATIONS
Click CONFIGURATION (drop down menu next to 'add device') > Select "Edit Configuration" > create a "New Configuration" > Name it "Untitled"
Reconnect the controller > Test Serato DJ software
i have solved whit this hope helps
My Setup 2012 13'' Macbook pro OSX Sierra
Denon MC 7000
Disconnect your controller > Open Audio MIDI Setup > Window > Show MIDI Window
Click CONFIGURATION (drop down menu next to 'add device') > Select "Edit Configuration" > DELETE ALL PREVIOUS MIDI CONFIGURATIONS
Click CONFIGURATION (drop down menu next to 'add device') > Select "Edit Configuration" > create a "New Configuration" > Name it "Untitled"
Reconnect the controller > Test Serato DJ software
MarkD71
11:44 PM - 21 January, 2017
Hi Sorry,
Sorry for getting back.. been a bit busy.
I use a windows 10 laptop.
Can't seem to find any way in windows 10 to edit midi setup.
I tried making the laptop soundcard the default, I've unistalled the usb drivers, uninstalled serato, reinstalled everything... I disabled anti virus... all to no avail so far.
Cheers
Sorry for getting back.. been a bit busy.
I use a windows 10 laptop.
Can't seem to find any way in windows 10 to edit midi setup.
I tried making the laptop soundcard the default, I've unistalled the usb drivers, uninstalled serato, reinstalled everything... I disabled anti virus... all to no avail so far.
Cheers
Nathaniel T
9:29 PM - 22 January, 2017
Hey Mark,
The Midi Setup steps are just for Mac.
Perhaps try running through these steps to delete all Serato related drivers from your computer - support.serato.com
Once you have done this can you please reinstall the driver for your controller.
If you are still having issues after this I would suggest that you open a help request with Serato Support here - support.serato.com
Cheers.
The Midi Setup steps are just for Mac.
Perhaps try running through these steps to delete all Serato related drivers from your computer - support.serato.com
Once you have done this can you please reinstall the driver for your controller.
If you are still having issues after this I would suggest that you open a help request with Serato Support here - support.serato.com
Cheers.
djfreshdj
9:33 PM - 4 April, 2017
i am having the same prob on win 10..tried all of the above & no progress
djfreshdj
9:49 PM - 4 April, 2017
my prob is with the denon mc6000mk2. its not connecting to the PC but its does to the Mac, however CH 1& 2 vol does not work they all the way down sound is still cming from the mk2. ch 3&4 work but crossfader does not work.this was working good..i tried the mk2 as a stand along & it work fine.
Nathaniel T
9:54 PM - 4 April, 2017
Have you installed the correct driver? You can get that here - denondj.com
djfreshdj
4:46 PM - 5 April, 2017
Yes of course..and why does this now happening on my mac??
wen it was working great
mac Sierra latest version updated a week ago
serato 1.9.6
6000mck2 all up to date
wen it was working great
mac Sierra latest version updated a week ago
serato 1.9.6
6000mck2 all up to date
Nathaniel T
8:35 PM - 5 April, 2017
On your windows computer can you run through all the steps in this guide - support.serato.com
On your Mac computer can you run through all the steps in this guide - support.serato.com
If you have done this and you are still having issues I would suggest opening a ticket with Serato Support. You can do that by clicking on the green 'Open Help Request' button to the right of your screen.
Cheers.
On your Mac computer can you run through all the steps in this guide - support.serato.com
If you have done this and you are still having issues I would suggest opening a ticket with Serato Support. You can do that by clicking on the green 'Open Help Request' button to the right of your screen.
Cheers.
reif99
2:11 PM - 18 April, 2017
The denon cannot be your default sound card in windows, make sure u plug it in, it does not "takeover" from your laptop soundcard, follow that Serato guide posted by Nathaniel
djfreshdj
2:47 PM - 18 April, 2017
I have tried all that instructions by Nathaniel on both mac/pc ..nothing fix
reif99
9:38 PM - 18 April, 2017
Can u get sound out of it in any other programs? Or Windows ?
Do the 2 decks in Serato even flash up on the screen before u get the error?
Have u had a look in device manager to see if u have any other sound card devices lingering around? Once I used a Bose Bluetooth sound dock and it stayed listed as a sound card in devices manager and conflicted with my Serato hardware. I had to turn off Bluetooth, go into device manager & delete the bose
Do the 2 decks in Serato even flash up on the screen before u get the error?
Have u had a look in device manager to see if u have any other sound card devices lingering around? Once I used a Bose Bluetooth sound dock and it stayed listed as a sound card in devices manager and conflicted with my Serato hardware. I had to turn off Bluetooth, go into device manager & delete the bose
djfreshdj
10:30 PM - 18 April, 2017
On PC no its does not flash at all just error..I think i had look into that but will try again.
tekken
2:23 AM - 7 November, 2017
Go to device manager/sound, video.../right click and uninstall mc6000mk2.
it should fix it
it should fix it
gorimaa
5:15 AM - 11 August, 2019
hello folks
i am having the same issue on windows 10 serato 2.2.1, i tried everything, uninstall drivers etc... checking default device for play and record even disable mc6000mk2 when it appears, nothing seems o fix problem, did you found a solution??
i am having the same issue on windows 10 serato 2.2.1, i tried everything, uninstall drivers etc... checking default device for play and record even disable mc6000mk2 when it appears, nothing seems o fix problem, did you found a solution??
gorimaa
6:32 AM - 11 August, 2019
after many trials i found a solution: uninstall denon driver in the device setup WHILE serato is opened and mc600 connected, and restarting w10 even serato is still openned
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