Serato DJ Intro General Discussion

Talk about Serato DJ Intro software and controllers.

Hardware disconnected

Gfuss 12:26 PM - 29 November, 2016
I have a fresh installation of Windows 10 with Microsoft Dot Net 3.4 installed.

I have also installed the Pioneer DDJ-SB2 driver

When I launch DJ intro then plug in the SB2 controller the decks flashes up then disappears.

In the Control Panel under Sounds whether I select SB2 as the sound card and set as default or the internal card on both the decks flashes up then disappears.

I have also checked all setting under Sound and either way same issue.

I have tried 3 different USB cable and getting the same issue.

Could anyone on here kindly advise me thanks??
Rui K 3:53 AM - 7 December, 2016
Hi Gfuss,

If you need any further help, please reply to your Serato support tickets #243356. Our support member will get in touch with you very shortly.

Regards,
tony101cast 8:52 PM - 9 May, 2017
hi i am also having this issue, i am amble to use my ddj-sb2 to play the songs but i am only getting one track on serato intro and it says hardware dissconnected still
JiMe17 10:23 PM - 7 July, 2017
Hi,
I am also having this same problem with serato intro and my numark mixtrack pro3.
Any advice?
Dave. 2:50 AM - 11 July, 2017
@JiMe17, sorry to hear this - can you run through the appropriate guide below:

PC: support.serato.com
Mac: support.serato.com

If you continue to run into issues, open a help request with your computers system report file attached: support.serato.com

Cheers,
Dave.
NohsaBeats 3:53 PM - 25 December, 2017
I've been getting a hardware disconnected thing when im plugging in my DDJ-SB2 and it wont work because of it help!
____kieran 4:01 PM - 25 December, 2017
I have same issue, got decks this morning. @NohsaBeats
If anyone has fix for this problem let me know.

Decks flash up for a second then disappear.
steve_wales 3:57 AM - 28 December, 2017
Does anyone have any help for this??

I have exactly the same problem as everyone is having here.

Thanks
DJ Tecniq 9:02 AM - 28 December, 2017
If none of the above has helped you’ll have to start a support ticket
Yogi Assadi 1:20 PM - 28 December, 2017
hi same problem here.. please help
AodhanRyan 1:35 PM - 28 December, 2017
I have the same issue with the Roland DJ202, i installed the driver and still have the same issue. going to return the controller and get something pioneer
____kieran 1:58 PM - 28 December, 2017
www.pioneerdj.com You need to download and install the driver aswell as the Serato software. That fixed my issues.
steve_wales 10:36 PM - 28 December, 2017
Thanks Kieran, this worked a treat.
83NG2 10:12 AM - 13 January, 2018
I am also having this issue with my new Numark Mixtrack Platinum, it just keeps saying the hardware is disconnected and only comes up with one deck on Sertao. Any ideas?
tiascomber 12:22 AM - 24 January, 2018
am having the same problem how do i fix
Jan77 7:49 AM - 1 February, 2018
I have same problem with Numark Mixtrack Platinum. There´s only one track on Serato and says "hardware disconnect". What i can do to fix it?
Jimmy11 11:14 AM - 7 February, 2018
I just bought a Numark DJ2GO2 and downloaded Serato Intro. It plays for a while then just shuts down.Help!!
DJ Tecniq 5:03 PM - 7 February, 2018
Quote:
I just bought a Numark DJ2GO2 and downloaded Serato Intro. It plays for a while then just shuts down.Help!!
What are the specs of your laptop?
Jimmy11 11:21 PM - 8 February, 2018
MacBook Air (11-inch, Early 2015)
Processor 1.6 GHZ intel core i5
Memory 4GB 1600 MHz DDR3
DJ Tecniq 3:20 AM - 9 February, 2018
Quote:
MacBook Air (11-inch, Early 2015)
Processor 1.6 GHZ intel core i5
Memory 4GB 1600 MHz DDR3
High Sierra?
Jimmy11 1:36 PM - 9 February, 2018
Yes, High Sierra
DJ Tecniq 4:44 PM - 9 February, 2018
Ok this may help. Not sure what’s going on but sounds like the OS X is causing the issue.
www.numark.com