Serato DJ Intro General Discussion

Talk about Serato DJ Intro software and controllers.

Hardware disconnected

Gfuss 12:26 PM - 29 November, 2016
I have a fresh installation of Windows 10 with Microsoft Dot Net 3.4 installed.

I have also installed the Pioneer DDJ-SB2 driver

When I launch DJ intro then plug in the SB2 controller the decks flashes up then disappears.

In the Control Panel under Sounds whether I select SB2 as the sound card and set as default or the internal card on both the decks flashes up then disappears.

I have also checked all setting under Sound and either way same issue.

I have tried 3 different USB cable and getting the same issue.

Could anyone on here kindly advise me thanks??
Rui K 3:53 AM - 7 December, 2016
Hi Gfuss,

If you need any further help, please reply to your Serato support tickets #243356. Our support member will get in touch with you very shortly.

tony101cast 8:52 PM - 9 May, 2017
hi i am also having this issue, i am amble to use my ddj-sb2 to play the songs but i am only getting one track on serato intro and it says hardware dissconnected still
JiMe17 10:23 PM - 7 July, 2017
I am also having this same problem with serato intro and my numark mixtrack pro3.
Any advice?
Dave. 2:50 AM - 11 July, 2017
@JiMe17, sorry to hear this - can you run through the appropriate guide below:


If you continue to run into issues, open a help request with your computers system report file attached: