Serato DJ Pro General Discussion

Talk about Serato DJ Pro, expansion packs and supported hardware

1.9.3 Unusable

joe2037 1:54 AM - 23 September, 2016
Ever since I upgraded one of our Mac's to El Capitan Serato DJ is unusable. There are delays when pressing the cue buttons and audio drop outs as well. The Mac is late 2008, 512SSD 2.93 Intel Core 2 Duo 8 Gigs of Ram and I am using an SL3 with 2 CDJ 200's connected via USB. Even disconnecting the CDJ's and using the hotcue buttons on the laptop does not make the responsiveness any faster.

I have followed the MAC setup instructions, disabling sleeping, app nap etc..

Prior to the upgrade, my Mac was working well with Serato DJ. Are there any debugging options I can explore to determine what is going on?
DJ Quartz 3:14 AM - 23 September, 2016
You might have to go back to Maverick or Yosemite. Even though vendors are claiming compatibility with El Capitan, personally I'm staying far away from it.

I'm running 1.9.3 on Maverick and it's rock solid.
joe2037 3:28 AM - 23 September, 2016
Same here. But the question remains. Is it the OS or the Hardware companies that need to fix the issue.
Serato, Support
Nathaniel T 3:33 AM - 23 September, 2016
Hey Joe2037,

Have you installed the El Capitan driver for your SL3? You can get that from here - dj.rane.com

Cheers.
DJ Quartz 3:44 AM - 23 September, 2016
Quote:
he Mac is late 2008, 512SSD 2.93 Intel Core 2 Duo


Hey Joe,

You do know that Core2Duo support was retired and you need a minimum of an I series processor, right?
joe2037 3:51 AM - 23 September, 2016
I do have that driver. I did see the supported processor although it did work on Yosemite. Is that new change for hardware recent or what it at the beginning of the 1.9 rollout?
DJ Quartz 4:01 AM - 23 September, 2016
It was dropped in 1.8, see here....

serato.com

serato.com
Serato, Support
Nathaniel T 4:04 AM - 23 September, 2016
Hey joe2037,

The Core 2 Duo is not supported and this could very well be the cause of your issue. It could however be some other things so I would suggest that you open a help ticket with the support team here - support.serato.com - so that we can look into your issue further.

Cheers.
DjSyndic8 4:15 AM - 23 September, 2016
also do you really need to post the same thing twice?
DJ Tecniq 7:56 AM - 23 September, 2016
Yes any version 1.8 or later does not support Intel core 2 duo your CPU indicator should tell you this if it's 80% or higher you need to upgrade your laptop or use SDJ 1.7 versions as they are the last to support Intel core 2 duo as always you can use Scratchlive which uses way less CPU and would work better with old machines. Intel Core 2 duo is already old technology unfortunately😕
DJ Tecniq 8:07 AM - 23 September, 2016
Quote:
The Mac is late 2008, 512SSD 2.93 Intel Core 2 Duo 8 Gigs of Ram
Bruh you're rocking a 2008 laptop it's now almost 2017 it's no wonder you are having problems. Surprised that Mac even runs El Capitan also a lot of the older model macs were defective and had CPU issues. Your best bet would be to upgrade if you want to stay with current technology like the last test SDJ releases.
DJ Tecniq 8:07 AM - 23 September, 2016
Latest*
DJ Tecniq 8:10 AM - 23 September, 2016
You could always use Scratchlive with your SL3 as it uses way less CPU. SDJ works best on newer machines it uses more CPU so the laptop needs to be up to par.
djmacklong 10:15 AM - 24 September, 2016
Buy a newer computer and update your firmware on your Serato hardware.
PopRoXxX 9:30 PM - 24 September, 2016
1.9.3 working wonderfully over here. every expansion pack. tons of different hardware. no problems what so ever. great release guys!!
joe2037 4:11 PM - 29 September, 2016
Quote:
You could always use Scratchlive with your SL3 as it uses way less CPU. SDJ works best on newer machines it uses more CPU so the laptop needs to be up to par.


ScratchLive is not working either. Is there something else I need to do. Getting droputs like crazy.
DJ Tecniq 6:30 PM - 29 September, 2016
Quote:
Quote:
You could always use Scratchlive with your SL3 as it uses way less CPU. SDJ works best on newer machines it uses more CPU so the laptop needs to be up to par.


ScratchLive is not working either. Is there something else I need to do. Getting droputs like crazy.
Would say a clean install of your operating system might be best. Backup your data and completely wipe the computer clean.
DJ Tecniq 6:32 PM - 29 September, 2016
If that fails then I'd say your old 2008 laptop finally kicked the bucket lmao!
djmacklong 2:23 PM - 30 September, 2016
Scratch Live does not work at all on El Cap or Sierra.
djmacklong 2:25 PM - 30 September, 2016
Sorry...that's incorrect, it's early, and I haven't had enough coffee yet. I'm not sure why I posted that.
DJ Tecniq 4:42 PM - 30 September, 2016
Quote:
Sorry...that's incorrect, it's early, and I haven't had enough coffee yet. I'm not sure why I posted that.
Lol it's not supposed to work Scratchlive however there are users successfully using their SL1's with El Capitan cause there's a work around on the forum I've seen. However not sure on Sierra.
djmacklong 9:52 PM - 30 September, 2016
Quote:
Quote:
Sorry...that's incorrect, it's early, and I haven't had enough coffee yet. I'm not sure why I posted that.
Lol it's not supposed to work Scratchlive however there are users successfully using their SL1's with El Capitan cause there's a work around on the forum I've seen. However not sure on Sierra.


I'm just a mess today. Not thinking clearly for whatever reason.
DjSyndic8 2:18 AM - 1 October, 2016
Quote:
Quote:
Quote:
Sorry...that's incorrect, it's early, and I haven't had enough coffee yet. I'm not sure why I posted that.
Lol it's not supposed to work Scratchlive however there are users successfully using their SL1's with El Capitan cause there's a work around on the forum I've seen. However not sure on Sierra.


I'm just a mess today. Not thinking clearly for whatever reason.


dont be so hard on yourself bro your only Human :)
MC Apollo 3:24 PM - 1 October, 2016
Since upgrading to 1.3.9. on my windows 7 OS i am not able to anaylse my files. I also downloaded the crates (spcial filters 12A 11A .. etc ) but i dont know why should this be an issue..... i will keep nagging until you fix it!!! or tell me why it isnt working.
So please help.
And if you fix this .. make AUTO playliSts availbale in SERATO ALREADY.
and some more filter options.. like file path filters.

p.s. my pc is i7 proccessor!!! 8GB so is not this kind of issue....
but the fact is that i have between 1 and 2 TB of music and more then 50 specialised filters whic depend on genre.. artists bpm and more.

and i do have a sym link for my documents folder since operating systems often are on low disk 125 Gb where usually alos my music folder with serato folders are.

I have also music on two separate dsicks which are all integrated one music folder is on D Disk and the other is on G disc where as my C disc contains my music folder and my serato program.( or at least music folder with diffrent _serato_ folders..
and i am aware that every disk has its own "music" Serato folder on each of the discs. which i assume are some tables for serato to quickly read music from diffrent discs in my case disc G and Disc D.

If you ahve any ideas what is causing the problem and how to find it please help.
Teh fact is that since i made the sym links for the documents folder.. (which by the way for virtual dj works perfectly .. since i ahve to use this one.. until serato works..).. and.. i downloaded the 1.3.9. uprade.. it keeps crashing.. and i cannot find the problem. I wrote something to you gys on facebook already showing you screen shoots. and stuff. that i tried.. with steps.. but i am still waiting for the answer on how to resolve my issues.
Ty in advance
Jan = MC Apollo
DjSyndic8 5:10 PM - 1 October, 2016
Quote:
Since upgrading to 1.3.9. on my windows 7 OS


bro where can I download this version must be an exclusive throwback release lol
MC Apollo 5:52 PM - 1 October, 2016
sorry.. the one that was mentioned :) i made a typing error
djmacklong 2:45 AM - 3 October, 2016
headache ensuing...
DjSyndic8 4:18 AM - 3 October, 2016
Quote:
headache ensuing...


lol I have it already
Burny 6:35 PM - 4 October, 2016
BUT BUT BUT, you have a Mac!!! Nothing goes wrong with a mac and Serato!! I mean, Macs are perfect and windows based systems are for peons and the unwashed. HAHAHHAA how you macs are finally getting your Karma, right DJ Decniq hahahah
DjSyndic8 7:36 PM - 4 October, 2016
Quote:
BUT BUT BUT, you have a Mac!!! Nothing goes wrong with a mac and Serato!! I mean, Macs are perfect and windows based systems are for peons and the unwashed. HAHAHHAA how you macs are finally getting your Karma, right DJ Decniq hahahah


na I'm still happy with my Mac I'm not having any issues, I guess both Mac and Win have issues BUT BUT But Mac has fewer issues then Win, and I always say if your going to make DJing a profession then get a Mac
mixgoonie 7:59 PM - 5 October, 2016
That is not true anymore, take two laptop (same price as one Macbook) and take a controllers with two usb connections.

Even if Macbook are good laptop, it remains a single point of failure.
DjSyndic8 8:07 PM - 5 October, 2016
Quote:
That is not true anymore, take two laptop (same price as one Macbook) and take a controllers with two usb connections.

Even if Macbook are good laptop, it remains a single point of failure.


says someone that has never owned a Mac
mixgoonie 8:11 PM - 5 October, 2016
I have a macbook 2011 ;) so not true.
DjSyndic8 8:19 PM - 5 October, 2016
Quote:
That is not true anymore, take two laptop (same price as one Macbook) and take a controllers with two usb connections.

Even if Macbook are good laptop, it remains a single point of failure.


put 2 computers together doesn't prove anything,

install serato and add music now thats single point of failure

btw you need to upgrade your mac to at least a 2012
mixgoonie 8:25 PM - 5 October, 2016
You don't seems to trust Serato ;)

Never had a crash in production for Serato.

MBP 2011 runs extremely fine with serato 1.9.3, it is already a core I5, that is more than enough for any DJ software.

You know that Serato DJ works even fine on a Intel Core 2 Duo, so a Intel is more than enough.
djmacklong 9:42 PM - 5 October, 2016
The one Mac OS that ever truly had issues with Serato was El Capitan and that's fixed now. Sierra is just fine. 1.9.3 is just fine. Everything is just fine.
popnwave 9:46 PM - 5 October, 2016
Quote:
The one Mac OS that ever truly had issues with Serato was El Capitan and that's fixed now. Sierra is just fine. 1.9.3 is just fine. Everything is just fine.


s2.quickmeme.com
Hanginon 1:12 AM - 6 October, 2016
Quote:
You know that Serato DJ works even fine on a Intel Core 2 Duo, so a Intel is more than enough.


Only true for versions up to 1.9.1 - 1.9.2 and 1.9.3 might work on an Intel Core 2 Duo "IF" it has Intel Integrated Graphics. Not all Core 2 Duo's have this, and without it you are rolling dice that your non-integrated graphics chip set will display these newer versions correctly.

Stick with Serato's recommendation of Core i3, i5, or i7 - ALL have Intel HD Integrated Graphics.
DjSyndic8 3:18 AM - 6 October, 2016
Quote:
Only true for versions up to 1.9.1 - 1.9.2 and 1.9.3 might work on an Intel Core 2 Duo "IF" it has Intel Integrated Graphics. Not all Core 2 Duo's have this, and without it you are rolling dice that your non-integrated graphics chip set will display these newer versions correctly.

Stick with Serato's recommendation of Core i3, i5, or i7 - ALL have Intel HD Integrated Graphics.


does anyone here have this core 2 duo setup I would love to hear if its stable running the new versions of serato
mixgoonie 8:20 AM - 6 October, 2016
I have a old Dell laptops with Intel Core 2 Duo on Windows 7, i can give a try.

Only issue is that 1.9.3 has issues with very powerfull laptops on Windows 7. So best is to wait that all the issues on 1.9.3 are fixed before i test again on a Intel Core 2 Duo.
DjSyndic8 10:11 AM - 6 October, 2016
Quote:
I have a old Dell laptops with Intel Core 2 Duo on Windows 7, i can give a try.

Only issue is that 1.9.3 has issues with very powerfull laptops on Windows 7. So best is to wait that all the issues on 1.9.3 are fixed before i test again on a Intel Core 2 Duo.


not just testing but using it in a live situation
DJ Tecniq 3:22 PM - 6 October, 2016
I have heard of problems on the forum with Intel core 2 duo machines with newer versions. Intel core 2 duo machines are not supported in 1.8 versions of SDJ or above. Anything below 1.8 will be fine. The newer releases require an iprocessor (i3,i5 or i7) I would not even have El Capitan installed on an Intel core 2 duo machine it's really risky. I'm sure some are running fine I would just stand by Serato's word and discontinue use of it with newer releases. It's almost 2017 Intel core 2 duo processors are already old technology. Upgrade to a 2012 MacBook Pro or above and remain stress free👍🏼
mixgoonie 9:53 AM - 7 October, 2016
For production, yes certainly a Intel Core I3/5/7.

But for my holidays, i prefer to take a cheap laptop in case it's gets stolen, i will have to test it again for my next summer holidays ;)

By the way, WIndows 7/8 works extremely well on a Intel Core 2 Duo.
DjSyndic8 10:21 AM - 7 October, 2016
Quote:
For production, yes certainly a Intel Core I3/5/7.

But for my holidays, i prefer to take a cheap laptop in case it's gets stolen, i will have to test it again for my next summer holidays ;)

By the way, WIndows 7/8 works extremely well on a Intel Core 2 Duo.


of coarse it does, but if you guys say that serato can run flawlessly on a core 2 duo but not game enough to use it in a live situation
spofftastic 5:55 AM - 8 October, 2016
1.9.3 crashed on me tonight and shut my machine down right in the middle of wedding introductions. Embarrassing. Grey blank screen and - bam - machine shut down. In 10 years of Scratch Live I never had this. Serato must get so tired of hearing us talk about how stable Scratch Live was.

I have been working with support for 3 weeks finding a remedy. It was so bad on I traded my DDJ - SR and Rane 61 for a DDJ SX2. 1.9.3 worked 1 gig. After crash, went back to 1.9.1.

Will get another DVS mixer but trying to figure out which one.

What burns me the most is I have performed (less than a month)

clean install of El Cap
partitioned drive
Re Analyze Serato library
remove corrupted
optimized (app nap,energy,wifi,bluetooth,time machine,)
no FX
no Flip
no PNT
no Keylock
straight mixing that's it

MBP 15" mid 2015
16 gb RAM
El Cap 10.11.6
SDJ 1.9.3
DDJ SX2

I have no idea what to do. Support is slow to respond while the gigs keep coming.
DjSyndic8 6:09 AM - 8 October, 2016
Quote:
1.9.3 crashed on me tonight and shut my machine down right in the middle of wedding introductions. Embarrassing. Grey blank screen and - bam - machine shut down. In 10 years of Scratch Live I never had this. Serato must get so tired of hearing us talk about how stable Scratch Live was.

I have been working with support for 3 weeks finding a remedy. It was so bad on I traded my DDJ - SR and Rane 61 for a DDJ SX2. 1.9.3 worked 1 gig. After crash, went back to 1.9.1.

Will get another DVS mixer but trying to figure out which one.

What burns me the most is I have performed (less than a month)

clean install of El Cap
partitioned drive
Re Analyze Serato library
remove corrupted
optimized (app nap,energy,wifi,bluetooth,time machine,)
no FX
no Flip
no PNT
no Keylock
straight mixing that's it

MBP 15" mid 2015
16 gb RAM
El Cap 10.11.6
SDJ 1.9.3
DDJ SX2

I have no idea what to do. Support is slow to respond while the gigs keep coming.


if you can I would revert back to the previous OSX this is one of the reasons why I wont upgrade OSX
spofftastic 6:16 AM - 8 October, 2016
Mid 2015 - shipped with El Capitan.
DjSyndic8 6:22 AM - 8 October, 2016
Quote:
Mid 2015 - shipped with El Capitan.


wow should work like a dream, mines a mid 2012
spofftastic 6:24 AM - 8 October, 2016
You can't install an OS that was older than what shipped with the machine when you bought it.
DjSyndic8 6:47 AM - 8 October, 2016
Quote:
You can't install an OS that was older than what shipped with the machine when you bought it.

Im sure you can you just have to download it for from the app store might cost you though ----> discussions.apple.com

-----> support.apple.com
DJ Tecniq 8:22 AM - 8 October, 2016
Highly suspect El Capitan caused that crash. Did you send support the crash log and what did they say?
djmacklong 9:53 AM - 8 October, 2016
Quote:
Highly suspect El Capitan caused that crash.


Sounds like firmware/drivers to me.
Mauro Verdoliva 10:24 AM - 8 October, 2016
SOUND LIKE 1.9.3 IS A SHIT UPGRADE DEAR MACKLONG...
Mauro Verdoliva 10:25 AM - 8 October, 2016
THE ARE BILLION OF SERATO USER WITH PROBLEMS... MAC OR NOT MAC...DEAR MACKLONG...IF YOU 'RE LUCKY....
Hanginon 12:15 PM - 8 October, 2016
Quote:
You can't install an OS that was older than what shipped with the machine when you bought it.


I think you are correct. If you do, you're just trading one set of problems for another. Per Apple - support.apple.com
spofftastic 1:11 PM - 8 October, 2016
I had introductions at a wedding, and each couple has their own song. I had six songs I had to load rather fast. It was on song load that the computer crashed. Did not appear firmware or driver-if that was the case 1.9.1 would've had the same issue.
PopRoXxX 3:16 PM - 8 October, 2016
Quote:
Did not appear firmware or driver-if that was the case 1.9.1 would've had the same issue.

This is not entirely true. I would double check both of those (driver and firmware)
spofftastic 3:19 PM - 8 October, 2016
It's a mac - firmware is 1.0.6. Up to date
Hanginon 4:08 PM - 8 October, 2016
Quote:
THE ARE BILLION OF SERATO USER WITH PROBLEMS... MAC OR NOT MAC...DEAR MACKLONG...IF YOU 'RE LUCKY....


I realize there is no such thing as"perfect" software, or "perfect" laptops. Then you have the SSL Groupies for whom nothing will ever be right...

Some of this was inevitable. Serato missed out on an opportunity to really emphasize that unless you were on a Core i3, i5, or i7 (or an Intel processor with Integrated HD Graphics), staring with 1.9.2 you were in for a bad time. Yes, I know that buried in the "System Requirements" this was recommended since 1.8.0, but still this was a lost opportunity.

Non the less, looking at these forums, it seems like there has been a huge increase in problems, both for Macs and PC's, starting with 1.9.2
djmacklong 4:45 PM - 8 October, 2016
SCREAMING MAKES MY POINT SEEM MORE RELEVANT AND GETS ME RESULTS IN FIXING MY PROBLEMS.
popnwave 10:22 PM - 8 October, 2016
Once more for the new folks - YOU CAN RUN YOSEMITE ON ANY MACBOOK PRO CURRENTLY ON THE MARKET.

The last refresh was prior to El Capitan in 2015 - just get your hands on a copy of ask the Genius Bar to do it for you (due to work needs).

This month when the NEW MacBook Pros hit, you WILL be locked into Sierra.

So tired of typing this..
DjSyndic8 12:12 AM - 9 October, 2016
Quote:
Once more for the new folks - YOU CAN RUN YOSEMITE ON ANY MACBOOK PRO CURRENTLY ON THE MARKET.

The last refresh was prior to El Capitan in 2015 - just get your hands on a copy of ask the Genius Bar to do it for you (due to work needs).

This month when the NEW MacBook Pros hit, you WILL be locked into Sierra.

So tired of typing this..


thanks bro :)