Serato DJ Pro General Discussion

Talk about Serato DJ Pro, expansion packs and supported hardware

DDJ-SR / Serato DJ Freezing Issue

ChiDuly 1:22 AM - 10 June, 2016
During a recent event, suddenly every button, knob, fader and wheel (except for the master volume) on my DDJ-SR became unresponsive, as well as my mac keyboard cues. The song, which was on the right deck, continued to play. Without a crossfader though, internal mode was obv a no go.

My only options became a) dragging a new song on to the right deck or b) switching to an external source with an ipod mix, so that I could stop and restart serato dj and the SR. This solved the problem until it happened again a few songs later.

Im running 1.9.1 and OSX 10.8.5
DjSyndic8 5:30 AM - 10 June, 2016
Quote:
During a recent event, suddenly every button, knob, fader and wheel (except for the master volume) on my DDJ-SR became unresponsive, as well as my mac keyboard cues. The song, which was on the right deck, continued to play. Without a crossfader though, internal mode was obv a no go.

My only options became a) dragging a new song on to the right deck or b) switching to an external source with an ipod mix, so that I could stop and restart serato dj and the SR. This solved the problem until it happened again a few songs later.

Im running 1.9.1 and OSX 10.8.5


after you restarted serato dj did the issue happen again?
DJ Tecniq 9:56 AM - 10 June, 2016
Make sure you are using the latest firmware. As of Feb 2016 that is the latest update -> www.pioneerdj.com
LJ_WOOLSEY 10:10 AM - 10 June, 2016
Quote:
Make sure you are using the latest firmware. As of Feb 2016 that is the latest update -> www.pioneerdj.com


Ya there was alot of midi freezing issues in the past so defo check the firmware.
dj-anton-72 9:15 PM - 14 September, 2016
Hello,
I have purchased a Pioneer ddj sr controller and I had no issues until last monday, about after 1 hour of playing the left deck did some crazy things. Like when I pressed cue at the left deck the right deck song started to play from the start again, all the buttons from left or right deck flashing and changed to slicer mode both decks, when i pressed the tempo key button both decks started to loop the songs. when i press the sync button Serato areas change, I also noticed that in the left deck the lights of effects at the upper part were lightly light to the beat and the sampler light was changing colour to purple not blue...
I tried to switch off and on and nothing happened, I also tried to restart serato dj and my PC but no luck, I was using firmware 1.07 from the day I purchased it and tried to reinstall it but the same... I tried to go to 1.08 version but nothing changed.
after some hours unplugged it plays ok for some minutes and then the nightmare begins again and even if its playing ok the lights of effects and slicer are behaving strange only at the left deck.
Im looking for a solution online but i cant find anything....

I'm Running SDJ 1.9.2 and OSX 10.10.5

Please HELP.
DjSyndic8 1:12 AM - 15 September, 2016
Quote:
Hello,
I have purchased a Pioneer ddj sr controller and I had no issues until last monday, about after 1 hour of playing the left deck did some crazy things. Like when I pressed cue at the left deck the right deck song started to play from the start again, all the buttons from left or right deck flashing and changed to slicer mode both decks, when i pressed the tempo key button both decks started to loop the songs. when i press the sync button Serato areas change, I also noticed that in the left deck the lights of effects at the upper part were lightly light to the beat and the sampler light was changing colour to purple not blue...
I tried to switch off and on and nothing happened, I also tried to restart serato dj and my PC but no luck, I was using firmware 1.07 from the day I purchased it and tried to reinstall it but the same... I tried to go to 1.08 version but nothing changed.
after some hours unplugged it plays ok for some minutes and then the nightmare begins again and even if its playing ok the lights of effects and slicer are behaving strange only at the left deck.
Im looking for a solution online but i cant find anything....

I'm Running SDJ 1.9.2 and OSX 10.10.5

Please HELP.


sounds like there's power, earthing issue there dj-anton-72 either switch usb port or use a powered USB Hub and plug the DDJ-SR into the HUB give it a constant flow of electricity, worth a try
DJ Tecniq 11:14 AM - 15 September, 2016
Quote:
Hello,
I have purchased a Pioneer ddj sr controller and I had no issues until last monday, about after 1 hour of playing the left deck did some crazy things. Like when I pressed cue at the left deck the right deck song started to play from the start again, all the buttons from left or right deck flashing and changed to slicer mode both decks, when i pressed the tempo key button both decks started to loop the songs. when i press the sync button Serato areas change, I also noticed that in the left deck the lights of effects at the upper part were lightly light to the beat and the sampler light was changing colour to purple not blue...
I tried to switch off and on and nothing happened, I also tried to restart serato dj and my PC but no luck, I was using firmware 1.07 from the day I purchased it and tried to reinstall it but the same... I tried to go to 1.08 version but nothing changed.
after some hours unplugged it plays ok for some minutes and then the nightmare begins again and even if its playing ok the lights of effects and slicer are behaving strange only at the left deck.
Im looking for a solution online but i cant find anything....

I'm Running SDJ 1.9.2 and OSX 10.10.5

Please HELP.
what are the full specs of your computer? If it doesn't meet the system requirements you'll have issues.
DjGoldeneye 12:05 PM - 23 September, 2016
Im runing 1.9.1 on a 10.9.5 os its seems to be working alot better for me try lower version of Serato DJ
DjHurt™ 9:03 AM - 25 September, 2016
I experience this too, really strange specially if lot's of people dancing. it happened this twice on my gig.

Now i already updated it, let see if i still going to experience this again.
Pansar 8:50 PM - 27 September, 2016
I have the exactly same problem with my ddj sr as DJ Tecniq.I bought mine 1,5 year ago and this problem started 3 weaks ago..Today i updated the firmware to 1.08,still the same problem.I am using macbook pro late 2011,ssd 120 GB,4 GB RAM,i5 2,3 GHz and the latest version of serato dj..I am afraid that this is a hardware problem but i would like to hear some opinions by you people
Pansar 8:52 PM - 27 September, 2016
sorry i mean the same problem as DJ anton-72
Serato, Support
Juano Y 12:52 PM - 10 January, 2017
Hi all,

This actually sounds as if your DDJ-SR was sending mixed MIDI messages. I've seen other users report this issue and the solution for most was taking back to the store (if still in warranty), or contact Pioneer DJ directly to see what your service/repair options are.

As a reference, please check the link below from a Pioneer forum were a specialist recommends sending the unit for repair, as it's a hardware fault affecting some DDJ-SR controllers out there.
- forums.pioneerdj.com
- forums.pioneerdj.com

Hope that helps!!
King Louie 10:37 PM - 15 February, 2017
Quote:
Quote:
Make sure you are using the latest firmware. As of Feb 2016 that is the latest update -> www.pioneerdj.com


Ya there was alot of midi freezing issues in the past so defo check the firmware.


Same here! Had the exact same problem ChiDuly described. As well during an event. You don't wanna experience that!!!
Next day I update the firmware of my DDJ-SR. Now everything works just fine.
DJ-Marco-L 9:58 PM - 20 April, 2019
Quote:
Quote:
Hello,
I have purchased a Pioneer ddj sr controller and I had no issues until last monday, about after 1 hour of playing the left deck did some crazy things. Like when I pressed cue at the left deck the right deck song started to play from the start again, all the buttons from left or right deck flashing and changed to slicer mode both decks, when i pressed the tempo key button both decks started to loop the songs. when i press the sync button Serato areas change, I also noticed that in the left deck the lights of effects at the upper part were lightly light to the beat and the sampler light was changing colour to purple not blue...
I tried to switch off and on and nothing happened, I also tried to restart serato dj and my PC but no luck, I was using firmware 1.07 from the day I purchased it and tried to reinstall it but the same... I tried to go to 1.08 version but nothing changed.
after some hours unplugged it plays ok for some minutes and then the nightmare begins again and even if its playing ok the lights of effects and slicer are behaving strange only at the left deck.
Im looking for a solution online but i cant find anything....


I had the same exactly problem

I'm Running SDJ 2.0.1 and Windows 10 Pro and MacOSX 10.10.5

Tried to turn it of and use my smartphone while I was restarting the whole system, but no lucky.
I am in Brazil Sao Paulo and really would like to know what to do as already check it out the company who assist here have bad reviews.
DJ JulioYEG 5:08 AM - 23 April, 2019
Quote:
Quote:
Quote:
Hello,
I have purchased a Pioneer ddj sr controller and I had no issues until last monday, about after 1 hour of playing the left deck did some crazy things. Like when I pressed cue at the left deck the right deck song started to play from the start again, all the buttons from left or right deck flashing and changed to slicer mode both decks, when i pressed the tempo key button both decks started to loop the songs. when i press the sync button Serato areas change, I also noticed that in the left deck the lights of effects at the upper part were lightly light to the beat and the sampler light was changing colour to purple not blue...
I tried to switch off and on and nothing happened, I also tried to restart serato dj and my PC but no luck, I was using firmware 1.07 from the day I purchased it and tried to reinstall it but the same... I tried to go to 1.08 version but nothing changed.
after some hours unplugged it plays ok for some minutes and then the nightmare begins again and even if its playing ok the lights of effects and slicer are behaving strange only at the left deck.
Im looking for a solution online but i cant find anything....


I had the same exactly problem

I'm Running SDJ 2.0.1 and Windows 10 Pro and MacOSX 10.10.5

Tried to turn it of and use my smartphone while I was restarting the whole system, but no lucky.
I am in Brazil Sao Paulo and really would like to know what to do as already check it out the company who assist here have bad reviews.

bring it in or sell it