Serato DJ Pro General Discussion

Talk about Serato DJ Pro, expansion packs and supported hardware

Serato DJ 1.8 blank screen

DJ Rodney S. 4:06 PM - 29 October, 2015
Hey everyone, I installed 1.8 twice thinking there was an error with the installation the first time. The download was slow as expected due to high traffic but slower than other updates. However both times I got a blank (black) screen on my Mac when I try to open Serato DJ. Then to get out of it, I have to hold down my power button to restart/shut down. Has anyone else experienced this? If so, have you resolved it & how?
soul63 4:19 PM - 29 October, 2015
i'm getting the blank black screen ,everytime i open 1.8..last about ten seconds for me.then serato comes on..using windows 8..first time i;ve seen this happen with serato
DJ Rodney S. 4:21 PM - 29 October, 2015
@soul63 strange. I let mine sit for quite a few minutes but nothing happened.
soul63 4:26 PM - 29 October, 2015
i downloaded the file from fb when the site was down..dont know if its the same file put up on here later?i presume so?
DJ Rodney S. 4:30 PM - 29 October, 2015
@soul63 I would assume it is. I opened Serato 1.7.8 & had it check for the newest version from the software itself.
DJ Tecniq 4:34 PM - 29 October, 2015
I had that happen at first as well. But the files finally came up after like a minute. Other users have experienced this with Windows too. I'm not sure what the cause is. Seems like they rushed this version out in time for the Pioneer S9 support...Don't quote me on that
DJ Rodney S. 4:37 PM - 29 October, 2015
QDJ Tecniq ok. I'm going to go home for lunch, open it & let it sit again for a bit. If that doesn't work & I don't hear back from Serato with a resolution I have to go back to 1.7.8
Culprit 5:09 PM - 29 October, 2015
Quote:
I had that happen at first as well. But the files finally came up after like a minute. Other users have experienced this with Windows too. I'm not sure what the cause is. Seems like they rushed this version out in time for the Pioneer S9 support...Don't quote me on that


I think your right..
DJ Tecniq 7:29 PM - 29 October, 2015
Quote:
QDJ Tecniq ok. I'm going to go home for lunch, open it & let it sit again for a bit. If that doesn't work & I don't hear back from Serato with a resolution I have to go back to 1.7.8
Yeah I wish i had an answer. I heard this new version uses a completely new gui technology and some users will need to update their graphics cards in order to even get anything to play.
DJ Rodney S. 7:44 PM - 29 October, 2015
@DJ Tecniq oh wow. I hope that's not a widespread case
DJ Tecniq 7:48 PM - 29 October, 2015
Quote:
@DJ Tecniq oh wow. I hope that's not a widespread case
Well it's not happening on my end and I'm using a mac thank god. That is so weird. I'm on 10.10.5 yosemite what OS X are you using?
DJ Rodney S. 7:52 PM - 29 October, 2015
@DJ Tecniq I'm on 10.10.4 I believe. I refused to go to El Capitan until Serato gave the go ahead.
DJ Tecniq 7:55 PM - 29 October, 2015
Quote:
@DJ Tecniq I'm on 10.10.4 I believe. I refused to go to El Capitan until Serato gave the go ahead.
I am on 10.10.5 Yosemite still so you still have updates. No I do not recommend El Capitan. But it can't hurt to try to update the latest yosemite it may fix your issue although I'm not certain. I just hope you can get success using 1.8 finally.
DJ Rodney S. 8:15 PM - 29 October, 2015
@DJ Tecniq ok cool, thanks I appreciate it
Serato, Moderator
Samuel S 8:32 PM - 29 October, 2015
Hey guys,

Check out this FAQ: support.serato.com

If you still have issues, i'd open a help ticket so our team can help out - support.serato.com

sam.
DJ Rodney S. 8:34 PM - 29 October, 2015
@Samuel S I opened a ticket earlier this morning however I haven't heard anything yet
Serato, Moderator
Samuel S 8:43 PM - 29 October, 2015
Cool, thanks for doing that. The team are back in the office now so you should hear back shortly.

sam.
VRH 10:28 PM - 29 October, 2015
Happens to me as well, just got back to 1.7 cuz of that problem...

Try opening explorer wit win key+e or alt tab, that helped me sometimes but sometimes I could see just half of screen.
DJSilas 11:42 PM - 29 October, 2015
I am having the same problem too. It opens to a black screen and all I can see is the analyze files button and the gear button.
DJ Rodney S. 2:50 AM - 30 October, 2015
I found through another discussion that video card drivers need to be updated for SDJ 1.8. When I get a chance I'm going to try that. In the meantime I went back to 1.7.8.
DJ Tecniq 4:08 AM - 30 October, 2015
Quote:
I found through another discussion that video card drivers need to be updated for SDJ 1.8. When I get a chance I'm going to try that. In the meantime I went back to 1.7.8.
How exactly do we update our video cards on mac? I thought that's what OS X updates were for anyways. If that isn't the case then I need to know how lol..
popnwave 11:51 AM - 30 October, 2015
The only video updates you need on a MacBook Pro come through normal App Store OS X updates.
DJ Rodney S. 1:13 PM - 30 October, 2015
@popnwave ok, good to know, thanks. So I just check the App Store & won't have to go to El Capitan? My computer asked me to upgrade to it recently which I denied.
popnwave 3:24 PM - 30 October, 2015
Quote:
@popnwave ok, good to know, thanks. So I just check the App Store & won't have to go to El Capitan? My computer asked me to upgrade to it recently which I denied.


Yeah the El Cap thing is like the nag I get from Microsoft to upgrade my old PC server to Win10!

But outside of the normal UPDATE pop ups you might get, you can ignore the El Cap one.
DJ Rodney S. 3:38 PM - 30 October, 2015
@popnwave and as bad as Internet Explorer begging to be your default browser...
SuperK 10:20 PM - 1 November, 2015
Quote:
I am having the same problem too. It opens to a black screen and all I can see is the analyze files button and the gear button.

I have exactly the same problem.
Help!!!
DJ Rodney S. 10:47 PM - 1 November, 2015
@SuperK here's how I got mine to work. Hopefully it works for you too:

*I reverted back to 1.7.8 (downloaded it again from Serato.com's archive section)
*deleted the downloaded 1.8 file
*went back to Serato.com's site
*downloaded 1.8 again & it works fine now.

May have been an issue with the original file on Serato's site.
nik39 11:28 PM - 1 November, 2015
Quote:
How exactly do we update our video cards on mac? I thought that's what OS X updates were for anyways.

+1
D-audi 4:11 AM - 2 November, 2015
It shouldn't be a driver issue if you're on a recent Mac OS and a fairly recent computer. DJ Rodney S did the smart thing by trying a reinstall imo.
VRH 9:13 AM - 2 November, 2015
This has nothing to do with graphic drivers as I have latest ones on my PC laptop and still have the issue
soul63 10:06 AM - 2 November, 2015
I have updated my driver..still no different to what it was..but i'm only getting a delay with the black blank screen..but when the software does appear,everything is fine
Serato, Moderator
Samuel S 10:04 PM - 2 November, 2015
Hey everyone, if you're still having issues can you please contact support so we can help out? We're keen to get to the bottom of this - support.serato.com

sam.
fernandolcardoso 12:59 PM - 3 November, 2015
Hello everyone and especially the support team Serato . I'm instability problems in Serato 1.8 for Windows. The point is that when opening Serato for the first time , so I start Windows, it even works properly, but when closing and opening again , I realize that there are two serato.exe in the task manager . What aprece me , there must be some kind of service Serato that is not properly closed , which is causing problems to close the application that in turn remains locked until forced the same encerramente necessary.
djluck_pl 9:39 PM - 11 November, 2015
I have the same problem. Serato window is empty. I use win7 64 bit.

imgur.com

Does anyone know what is wrong? I went back to 1.7 version :/
Culprit 9:57 PM - 11 November, 2015
could be a driver issue. Can you try updating to the latest video card drivers if you have not done so already?
VRH 10:13 AM - 12 November, 2015
Quote:
could be a driver issue. Can you try updating to the latest video card drivers if you have not done so already?



it is NOT driver issue, i have most recent updates as I stated above
LJ_WOOLSEY 2:55 PM - 12 November, 2015
Here is where you can check for the newest drivers:

Intel - www.intel.com

AMD - support.amd.com

NVidia - www.nvidia.co.uk


Also make sure you have "Enable Desktop Composition" ticked here is a screenshot how todo it.

i190.photobucket.com

Just need togo to Computer then system at top left.

Once all drivers updated and that option checked try open Sdj.
4play 6:38 PM - 13 November, 2015
The only time that I have that issue with osx is when I put sdj in full screen mode using the green button (maximize) on the top left hand side. the issue is rectified when I switch to another "space" then come back to the one that sdj is on.
DaveLach 11:55 PM - 14 November, 2015
Quote:
Hey everyone, I installed 1.8 twice thinking there was an error with the installation the first time. The download was slow as expected due to high traffic but slower than other updates. However both times I got a blank (black) screen on my Mac when I try to open Serato DJ. Then to get out of it, I have to hold down my power button to restart/shut down. Has anyone else experienced this? If so, have you resolved it & how?


I have updated my video card driver and still can't get version serato DJ 1.8 to work. I'm using Windows 7. Did anyone get it working with Windows 7?
DaveLach 12:11 AM - 15 November, 2015
There's a known issue but there doesn't appear to be a fix for it which is very discouraging. I have had to reinstall version 1.7.8 in order to continue using Serato DJ.
LJ_WOOLSEY 10:37 AM - 15 November, 2015
Iv seen some users having to make sure it's the Intel graphics being used not the amd or nvidi.

Might be worth a try.
DaveLach 2:00 PM - 15 November, 2015
Thanks. I've tried on two different PCs with Intel and I'm seeing the same thing.

Dave
dj bamboo 11:21 AM - 17 November, 2015
when i had that problem with my screen , i was nervous to upgrade to windows 10 cause i wasn't sure if it would do the SAME(I was running windows 7) since the upgrade it works so smoothly i love it
DaveLach 11:35 AM - 17 November, 2015
Thanks DJ Bamboo - maybe I will try that!
dj bamboo 2:24 PM - 17 November, 2015
no problem Davelach
DaveLach 7:07 PM - 17 November, 2015
Upgraded from Windows 7 to Windows 10 and I got my Serato DJ version 1.8 working again! Very happy!
Victor P. 6:52 PM - 21 November, 2015
I have upgraded from W7 to W10 and the problem is still there...:-(
I have a Intel Graphics 965 integrated, could this be the problem?
I have returned to 1.7.8 again,as it works perfect
rev d 12:52 PM - 27 November, 2015
I had the problem with on board Intel HD Graphics on my HP Win 7 laptop. Screen did not draw, but I could see one or 2 controls that were working when clicked. Even though both Device Manager and Windows Update told me there were no new drivers, there were and it fixed it.

I used Intel's driver update app first and that gave me 2 updates:
downloadcenter.intel.com
DaveLach 1:31 PM - 27 November, 2015
Yes, I had tried the Intel download center too before upgrading to 10 but it still didn't work until I upgraded to 10. Glad everything worked out.
rev d 1:54 PM - 27 November, 2015
Thanks! How are you finding performance / latency on Win 10? I'm finding SDJ1.8 has more latency issues on win7 than 1.7.
DaveLach 3:27 PM - 27 November, 2015
Good question - I have been so busy at work I haven't had a chance to try it out yet! I'm going to try it tonight and let you know.
Jay-T 3:33 PM - 15 December, 2015
Quote:
I have the same problem. Serato window is empty. I use win7 64 bit.

imgur.com

Does anyone know what is wrong? I went back to 1.7 version :/



I'm having this exact same issue on Windows 10. With both 1.8 & 1.8.1.

Windows 10.

Drivers are updated.

Help ticket started.

Anyone have any luck with this? I also downloaded DJ Intro and it works fine. Full screen shows up and the tracks play in offline mode.
rev d 3:37 PM - 15 December, 2015
Try the intel tool if youve got intel HD Graphics. Windows told me I was up to date but I was not and this fixed it for me

downloadcenter.intel.com
Jay-T 4:54 PM - 15 December, 2015
Quote:
Try the intel tool if youve got intel HD Graphics. Windows told me I was up to date but I was not and this fixed it for me

downloadcenter.intel.com



Thanks for the suggestion. I tried this three times and it says drivers are updated.
Jay-T 6:57 PM - 15 December, 2015
Serato DJ 1.7.8 works for some reason.
Victor P. 9:09 PM - 15 December, 2015
Yes, I am also still working with 1.7.8 after my unsuccessful trial with 1.8...it is a shame that,after pay for the software + updates, I will get stuck on this version forever...
DaveLach 11:56 PM - 16 December, 2015
No latency issues on Windows 10 with Serato 1.8. I just upgraded to 1.8.1 so I will see if there are any issues with latency with Windows.
dj_spark 7:38 AM - 17 December, 2015
Quote:
I have upgraded from W7 to W10 and the problem is still there...:-(
I have a Intel Graphics 965 integrated, could this be the problem?
I have returned to 1.7.8 again,as it works perfect

I'm still on W7x64 but with a 965 too, and I also have the issue. I knew it was the point...
The Return of Dj Sparky 8:01 AM - 17 December, 2015
nice pic Jay-T, did you get your christmas bonus yet, still waiting for mine
dj_spark 8:11 AM - 18 December, 2015
I have already opened a ticket #143635 and the answers have been :
- upgrade drivers if possible
- stay with a <1.8 version

I don't want to be rude but honestly, did I really need to open a support ticket to have this kind of answers ?

I would prefer to have a dev or a tech explaining me that the new library you are using to improve graphic performances doesn't support those older hardware and that you will be looking into but is not on top of the 'to do' list (what I can understand).

May be if we couldn't have some tech inputs we could understand what's wrong or make a hack.
opengl ?
direct3D ?
minimum vram size ?
Leafie 9:04 PM - 9 January, 2016
Updating Intel drivers on HP box fixed the problem.
SuperK 9:50 PM - 8 June, 2016
seriously? still no solution??? i have two laptops and the same issue on both! i really don't need 3rd one! Serato get on it!!! And please don't tell me to contact support to tell me in private to get a new laptop...
Serato, Moderator
Samuel S 9:59 PM - 8 June, 2016
Hey SuperK,

Have you tried updating your graphics card drivers? Can you also let us know the full specs of both computers you're trying to use?

Sam.
dj_spark 5:22 PM - 9 June, 2016
Quote:
And please don't tell me to contact support to tell me in private to get a new laptop...

They also did that with you ? lol
SuperK 5:14 AM - 12 June, 2016
yes i made sure graphic drivers are up to date.
Sony:
Intel Pentium Dual-Core T4300 2.1GHz 4096MB RAM (8192MB max) 15.5 (1366x768) 320GB HDD (5400rpm) Blu-Ray ROM Drive
WiFi (802.11b/g/n) Gigabit Ethernet Built-In Webcam (w/face tracking)
Microphone Mobile Intel Graphics Media Accelerator 4500MHD w/Clear Video HDMI Windows 7 Home Ultimate 64-bit
Toshiba:
Processor 2.0GHz Intel Core 2 Duo T5750
Memory 4GB at 667MHz DDR2
Hard drive 300GB at 5,400rpm
Chipset Intel 965GM Express
Graphics Intel GMA X3100 (integrated)
Operating system Windows 7 Ultimate (64-bit)
DJ Tecniq 7:49 AM - 12 June, 2016
Quote:
yes i made sure graphic drivers are up to date.
Sony:
Intel Pentium Dual-Core T4300 2.1GHz 4096MB RAM (8192MB max) 15.5 (1366x768) 320GB HDD (5400rpm) Blu-Ray ROM Drive
WiFi (802.11b/g/n) Gigabit Ethernet Built-In Webcam (w/face tracking)
Microphone Mobile Intel Graphics Media Accelerator 4500MHD w/Clear Video HDMI Windows 7 Home Ultimate 64-bit
Toshiba:
Processor 2.0GHz Intel Core 2 Duo T5750
Memory 4GB at 667MHz DDR2
Hard drive 300GB at 5,400rpm
Chipset Intel 965GM Express
Graphics Intel GMA X3100 (integrated)
Operating system Windows 7 Ultimate (64-bit)
From my understanding SDJ does not support Intel CoreDuo machines anymore it has to be an i3, i5 or i7 processor. Early versions before 1.8 supported these processors. Not anymore unfortunately. However Scratchlive will have no problem running these machines. SDJ is a CPU hog💯