I wanted to write this thread to make people aware of the poor customer service behind Blizzard Lighting.

I ordered a big batch of HOT BOX 5’s after speaking with Frank, part owner of Blizzard Lighting. He promised me consistent color matching and color mixing on this particular light, thus reasoning the cost compared to other “inferior” products, including the lower end model Blizzard Lighting sells.

I took his word, and bought 18 from a dealer called PRO DJ, www.prodjsoundlighting.com, which was absolutely no help in trying to resolve the problem. I highly advise not buying here as there are no returns accepted, even for defective items.

Anyhow, I received the lights, and not only did the lights not match from one to the next as they demonstrated different hues, meaning one pink would look different than the next pink (same value settings), ALL the lights had a horrible halo, very poor color mixing of RGBAW. The worse I have seen on a LED light. I literally was getting two colors out of the light, when trying to achieve a single color. Even my cheapest $80 lights don’t do that, and it is the same technology, 5in1 3-5watt leds.

So I called up Frank, and told him I was very disappointed in the lights, and told him that his promise of high quality was as far from the truth, and asked him what I should do. He admitted that his own lights do that too, and tried making excuses on that’s just how it is, even though he promised me they would not do this before I ordered.

He told me I could send them back, and he would include the call tag to include shipping, OR I could try out this diffusion he would send to me. He said it completely eliminates the bad color mixing issues. However, I wondered why he just didn’t include this in the first place if it truly eliminates the problem with these lights.

Since I just wanted working lights, I of course agreed to try the diffusion lenses rather than sending them back, and having to find another light, meaning more wasted time and money.

I received the lenses very quickly, and while they helped, it was not much of a difference. There was still a huge halo and multi color banding on most colors. Look at the example below. It was so bad that when I asked my friends who know nothing about lighting what color I was shining, they responded with “which part of the wall are you referring to.” Need I say more.

I then called the dealer and Frank, and they both told me that there is nothing that can be done, and Frank now would not accept the lights back even though he originally offered to.

I called and called and emailed, and they both just ignored me, although one time I caught Frank on the phone, and he called me a liar, now all the sudden stating his lights don’t do that. As if I was making the whole thing up.

I have never ever dealt with such bad customer service in my entire life. It bothers me that one would operate a “professional business” like this.

Anyhow, just wanted to let everyone know about this, and how Blizzard Lighting treats their customer, not to mention, build low quality lights, and don’t care about customer satisfaction.