Serato DJ Pro General Discussion

Talk about Serato DJ Pro, expansion packs and supported hardware

Crackling noise over some songs

Poults 10:38 PM - 7 August, 2014
I'm experiencing some crackling and distortion sounds over songs with my new mac book pro i5 8gb ram. This crackling is more frequent/obvious when using special fx or 4 decks. Occasionally the usb drop out light comes on but the crackling noise starts way before this. The CPU bar barely moves from a minimum level.

I've switched off Bluetooth, wireless, sleep mode and screen saver.

The problem disappears when I increase the latency to half way, however apple techs tell me that the i5 processor should be more than powerful enough to cope with the SDJ software.

Any suggestions would be welcome.
Poults 6:54 PM - 12 August, 2014
Any suggestions anyone?
Serato, Forum Moderator
Jason.S 11:06 PM - 12 August, 2014
Hey Poults,

The best way to get some help with this problem is open up a help request here; support.serato.com the support team have the tools to look into this and diagnose the issue, they will need as much information about your current setup as possible and they will get in touch to help out!

Thanks,

Jas.
Mighty Dragon Sounds 11:47 PM - 12 August, 2014
Its been happing.... Try bumping up your USB latency to 2
Poults 8:28 AM - 15 August, 2014
Thanks Jason, I've sent a request
Carlo_Dj 8:40 PM - 17 August, 2014
Any antivirus software.?
Poults 12:42 PM - 18 August, 2014
Nope... Nothing like that. The Mac is brand new and used for nothing other than DJing
Carlo_Dj 7:31 PM - 18 August, 2014
If it's brand new does it have something to do with Usb3.0?
Poults 9:52 AM - 19 August, 2014
I did think that but I can't seem to find any info on whether the SX is geared up for USB2 or 3...?
Ken_L 11:53 PM - 19 August, 2014
Yes, try bump up your USB latency to something higher
Carlo_Dj 7:00 AM - 20 August, 2014
Agree with Ken ,play around with latency.