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~ Sixty-Two Help
A read-only archive of old serato.com help threads.

~ Sixty-Two Help

Product
Serato DJ Pro
Version
1.6.2
Hardware
Rane Sixty-Two
Computer
Mac
OS
Platform
-
DJ506 6:25 PM - 8 May, 2014
I am posting this here because I did not get a response in the Rane forum...

dj.rane.com
Rane, Support
Zach S 6:33 PM - 8 May, 2014
Hey 506,

Sorry about that. Unfortunately you will need to send the mixer in again but the good news is we now have caps that will not break!

Send me your info via a PM and we'll get it sorted.

Full name:
Address:
Phone number:
Serial number:
Description of problem:

We'll go from there:)
DJ506 6:57 PM - 8 May, 2014
~ These are the caps that will not break. I just had it in a month ago. I believe it's the actual button under the cap that is faulty. I usually have no problem sending it away because I have a friend with a back-up "62". Well the friend is no longer around and I have no back-up. I do 3 gigs a week and can't be without.
Rane, Support
Zach S 7:02 PM - 8 May, 2014
What is the serial number of your unit?
DJ506 7:06 PM - 8 May, 2014
(21)00819136
Rane, Support
Zach S 7:46 PM - 8 May, 2014
Are you sure that's it? Its not coming up in my RA screen.
DJ506 7:53 PM - 8 May, 2014
~ I'm in Canada if that makes a difference.
Rane, Support
Zach S 9:08 PM - 8 May, 2014
Yes. It does.

Regardless, unfortunately it sounds like you need to get your unit in for service again.
I'm assuming you know what needs to be done in order to make that happen.
You'll have to get a hold of Contact distribution.
10:09 PM, 10 Jun 2014
This help request has been closed due to inactivity.