Software help archive

A read-only archive of old serato.com help threads.

while using it,, it show serato intro has stop working

Product
Serato DJ Intro
Version
1.2
Hardware
Pioneer DJ DDJ-SB
Computer
PC
OS
Platform
-
undisputed deejay efe 9:56 PM - 25 April, 2014
whenever am using serato intro it shows that serato intro has stop working unless i restart serato intro software.
Serato, Support
Matt P 6:11 PM - 4 May, 2014
Hi undisputed deejay efe,

Can you tell me a few things about your problem,

Have you analysed and removed all corrupt files from your computer?

What are your full computer specs?

Are you noticing this problem with certain files?

Matt P
undisputed deejay efe 2:08 PM - 9 May, 2014
Actually I just get another laptop system but not yet test it with it. I think is my laptop because I tested it with another laptop it close well anytime. Am tru with it,, but on my own laptop it will show it has stop working
Serato, Support
Matt P 11:11 PM - 11 May, 2014
Hi undisputed deejay efe,

Ok, if you can post your specs we may be able to figure that out. Let me know how it goes with the new laptop and if you still need any more help

Regards

Matt P
undisputed deejay efe 5:31 AM - 5 June, 2014
Av sold it. But am now trying to get reloop beatmix 4. Hope that works with serato dj without any upgrade payment. And I have 1.73ghz laptop with 2gb ram. Hope is going to work perfrctly. Thanks
Serato, Support
Matt P 6:17 PM - 5 June, 2014
Hi undisputed deejay efe,

According to the Reloop website

"As a limited introductory offer, the Beatmix 4 comes with the full version of SERATO DJ out of the box!"

Make sure you assign this license to your Serato.com profile. You are able to activate to 2 computers only.

As long as you are running windows 7 in 32 bit 2gb ram will meet the min spec. I would recommend upgrading if you decide to update to windows 8 though.

Regards

Matt P
undisputed deejay efe 2:15 PM - 12 June, 2014
how will i remove the viruses
on my laptop
Serato, Support
Matt P 1:04 AM - 30 June, 2014
Quote:
how will i remove the viruses
on my laptop


Not sure i understand what this is in relation to?

Do you want to know how to remove the license from your laptop?

Matt P
undisputed deejay efe 2:53 PM - 24 September, 2014
please help me with my relop beatmix 4, how do i map it with serato dj
undisputed deejay efe 2:54 PM - 24 September, 2014
if i install serato dj it will say there seems to be a problem