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Crash while starting Videoplugin
A read-only archive of old serato.com help threads.

Crash while starting Videoplugin

Product
Serato Video
Version
Serato DJ incl. Serato Video
Hardware
Pioneer DJ DDJ-SX
Host
Serato DJ Pro
Version
1.6.1
Computer
Mac
OS
Platform
-
misky 4:35 PM - 25 March, 2014
Hey,

today i dowloaded Serato DJ 1.61. As i want to start with I LOVE QC it finished in a crash!
4:35 PM, 25 Mar 2014
misky attached a file: Bildschirmfoto 2014-03-25 um 17.32.08.png
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Serato, Support
Matt P 5:45 PM - 30 March, 2014
HI misky,

There could be a few reasons why this happened. Can you tell me if you have optimised your computer for use with Video?

What is your graphics card spec? Have you adjusted the buffer in the video section of the setup menu (see attached pic) to correspond with the VRAM you have available?

Matt P
5:45 PM, 30 Mar 2014
Matt P attached a file: Buffer Size DJ.png
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misky 6:30 PM - 30 March, 2014
Hey Matt,

My Macbook Pro is a 15" 2,7 Ghz i7 with 8 GB RAM and 1 GB VRAM

my Buffersize in the setup is the same like on Your screenshot. Should i put it to 1 GB?

Greets from Germany
Serato, Support
Matt P 5:09 PM - 3 April, 2014
HI misky,

You can adjust it up a bit, I was checking more to see if you had it set incorrectly. Looks like you are good though.

When you open up the software it crashed? or Crashed when you closed the program?

Did you find it relative to a file in particular? What sort of video files are you using?

Regards

Matt P
10:10 PM, 10 Jun 2014
This help request has been closed due to inactivity.