Software help archive

A read-only archive of old serato.com help threads.

can't activate on second pc

Product
Serato DJ Pro
Version
1.6.0
Hardware
Numark NS7
Computer
PC
OS
Platform
-
mr187 5:53 PM - 11 March, 2014
when i activate on a second computer it wont stick i can activate pnt and effects pack but when i go back to sdj they are not there.
go back to activate screen they are not activated anymore just looping.
R_D_Cline 2:37 AM - 12 March, 2014
on second computer are you able to use your controller? if so then most likely SDJ is activated. you may need to tick "do not show this pane"
Serato, Support
Sam GG 2:23 AM - 13 March, 2014
Hey mr187,

The software will only stay activated while you have your NS7 connected. You will only be able to use the FX and other plugins with the controller.

Looking at your account you do not own a standalone software license for Serato DJ that you purchase directly from us.

Sam
mr187 4:27 AM - 18 March, 2014
it is for pitch n time and effects packs
mr187 8:32 PM - 19 March, 2014
I tried with ns7 connected uninstall redownload and reinstall and still cant activate pitch in time and sound efx.
Serato, Support
Sam GG 9:03 PM - 24 March, 2014
Hey mr187,

I checked your account and can see that you have already used 2 activations for each license:

Dj-Rollin-Robs-MacBook
administrator1

Would you like me to deactivate one for you?

Sam
mr187 10:43 PM - 24 March, 2014
yes deactivate administrator 1 that is the one giving me problems
mr187 6:43 PM - 25 March, 2014
i can't even activate wolf pack and that is the free one
Veejay Dullah 7:01 PM - 25 March, 2014
hi there i buy serato dj + video last year. im having problame now i just lost my macbook 2days agoo then i got a new 1 now so im tryn to activate my serato they askn me for serial number witch i dont have the 1 i have it works only for serato video so what should i do? do i have to buy it again? or how do i get my serato dj serial number?
Serato, Support
Sam GG 1:24 AM - 28 March, 2014
Hey mr187,

I have reset those licenses for you. Try activating them once more.

Sam
Serato, Support
Sam GG 1:28 AM - 28 March, 2014
Hey Veejay Dullah,

Your license is already being used on two machines:

users-MacBook-Pro
DJ-Boos-MacBook-Pro

Would you like me to deactivate one for you?

Sam
mr187 2:23 AM - 28 March, 2014
Thanks Sam f2f
Veejay Dullah 2:10 PM - 28 March, 2014
deactivate one for me please
Veejay Dullah 2:11 PM - 28 March, 2014
wen i open my serato dj with mixtrack pro 2 they askn me for serial number witch i dont have so tell me are u gona give me my serato dj serial number or u gna deactivate 1 macbook fro me?
Serato, Support
Sam GG 9:20 PM - 31 March, 2014
Hey,

I have deactivated the license for you.

You should now be able to activate the license.

Sam