Software help archive

A read-only archive of old serato.com help threads.

Runtime error

Product
Serato DJ Pro
Version
1.6.0
Hardware
Rane SL3
Computer
PC
OS
Platform
-
Yoy DJ 1:41 PM - 24 February, 2014
hi, i was reading the whole forum & i did every advice & nothing happen, my next events its soon & i can't mix, what i can do... pls need ur help.

thanks for your attention
Rane, Support
Zach S 10:41 PM - 25 February, 2014
Hey Yoy,

Please list the exact error you are getting and we'll go from there.
Yoy DJ 6:21 AM - 26 February, 2014
well,

the error is!
Runtime Error
Program C:\Program Files (x86)\Serato\SeratoDJ\SeratoDJ.exe
This application has requested the Runtime to terminate it in an unusual way
please contact the application's support team for more information.
then a big crash

my laptop: HP
Intel Core i7-720QM - 1,60 GHz
6 GB DDR3 (1 x 2048 MB + 1 x 4096 MB)
NVIDIA GeForce GT 230M

thanks
Rane, Support
Zach S 5:57 PM - 26 February, 2014
Hm.. maybe try uninstalling SDJ and reinstalling it.
Yoy DJ 7:13 AM - 27 February, 2014
well i have the Rane SL3 interface, i uninstalled the driver, i unistalled serato dj, i reinstalled both wares & still crashing. ..............
Rane, Support
Zach S 6:11 PM - 27 February, 2014
Hey Yoy,

Try this:
Click on the Start menu.
Type in the letters UAC into the search field.
Click on the one thing that pops up.
Move the slider in the next window all the way down to 'never'.
Restart your computer.

Once done, you will need to open the 'device manager':

Click Start menu.
Right click on Computer and choose 'manage'.
Click on the 'device manager'.

Now locate the Serato usb device under the 'serial bus controllers', right click on it,
and choose to uninstall.
During the uninstall process make sure to check the option in the lower left corner of
the window that pops up that says "delete driver software'.

Once the driver is gone, plug the Rane device into a different usb port on your computer and follow these directions:

1. Shut down any program you have open.
2. Click on the Start menu in the lower left corner of your desktop.
3. Click on All Programs.
4. Click on the Serato folder.
5. Click on the ScratchLIVE folder.
6. Double click the 'Update Driver' link.

Once updated try opening SDJ.

If it still says 'hardware disconnected' try unplugging and replugging the Rane device into the same port.

If your still having issues you'll need to go back to the device manager and uninstall the driver using the directions above again.

Once done, unplug the Rane device, plug it into another usb port, and follow the directions to install the driver via the 'update driver' link.

If it still doesn't work uninstall it and try it on another port.
You get the idea.

Hopefully you'll find one port that works.

I would also suggest unplugging ANY other usb devices prior to trying to install the Rane device driver.
Yoy DJ 1:24 PM - 5 March, 2014
Hi, i did every thing u said & i'm having the same problem... after i reinstalled windows, i reinstall all the softs again & i still having the same problem. my pc is new.

sorry but i don't know what i can do.

sorry for my english
Rane, Support
Zach S 4:42 PM - 5 March, 2014
Hey.. I'm still waiting to get some help on this thread. Please hold tight.
Yoy DJ 7:15 AM - 6 March, 2014
Hi, surprised to see that serato works perfectly in a laptop I5 almost the same i have normaly mine it's a better machine 'cause i have a I7 both are in the same gamme. but i would like to make it work on mine..... bla, bla, bla sorry to anoying you but please help i don't want to expent 1750€ again in a laptop
Yoy DJ 7:17 AM - 6 March, 2014
sorry Zach S
Rane, Support
Zach S 4:18 PM - 12 March, 2014
When does this crash occur?

Can you recreate it every time?

At this point it may be a good idea to rule out corrupt files as being a potential problem.
I would suggest analyzing your entire library..
Know that various versions of Serato software handle corrupt files differently.
One version may not have an issue with a file while another one will.
That is why we suggest you reanalyze your entire library anytime you update to a new version.
You do this by unplugging your Rane hardware, holding down the ctrl key, and clicking on the 'analyze files' tab.
Once its done analyzing your files look through the 'all' section for any corrupt files.
They will have an icon next to them that looks like a cd with a crack down the middle of it.
If you are having SDJ read your iTunes library and you see any files with corrupt iTunes logos next to them you'll need to jot them down, shut down SDJ, open iTunes, delete them from iTunes, and then re-open SDJ.

Once your library is corrupt file free give it a good test run and let us know if you are still having issues.
7:01 AM, 27 Mar 2014
This help request has been closed due to inactivity.
Yoy DJ 11:03 AM - 20 May, 2014
Well, sorry for my absence,

still having problems , scratch live works perfectly (it's working as administrator) but serato DJ doesn't wants to work, i mean it doenst wants to recognize my SL3, i see the interface by 1 seconds & after it's gets back to the none device detected.

i update my SL3 to the last version & Nothing, :-(

THANKS 4 UR ATTENTION
Rane, Support
Zach S 6:16 PM - 20 May, 2014
Have you updated the firmware on the SL3? --> dj.rane.com
Yoy DJ 12:57 PM - 23 May, 2014
Yes i Did? IT DID IT WHEN I INSTALLED SERATO DJ!
Rane, Support
Zach S 3:49 PM - 23 May, 2014
What firmware version does it say is installed on the mixer?
Please provide the firmware version number.
Yoy DJ 8:06 PM - 23 May, 2014
Well, its 2.50.0 Version. :-)
Yoy DJ 8:11 PM - 23 May, 2014
Serato DJ says NO COMPATIBLE DJ DEVICE CONECTED
Rane, Support
Zach S 6:53 PM - 27 May, 2014
That is the version of SSL not the firmware.
You will find the firmware version by opening the Control Panel and then the SL3's preference pane.
10:10 PM, 10 Jun 2014
This help request has been closed due to inactivity.