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Deck Preview and Effects Menu blank

Product
Serato Video
Version
1.1
Hardware
Pioneer DJ DDJ-SX
Host
Serato DJ Pro
Version
1.5.2
Computer
Mac
OS
Platform
-
DJ Delaine 5:02 PM - 20 January, 2014
Neither Deck Preview or the Effects Menu are showing (both are blank). I do however have video output. This is the same in all 3 softwares loaded on my Mac (Serato DJ, Live, and Itch).
Also, Serato DJ crashes if I try to click on the Effects Menu. At first I thought this was an issue with Mavericks, so I rolled back my MacBook from Mavericks to OS X 10.8.5. This did not correct it.

MY CONFIGURATION:
MacBook Pro (mid 2012)
Processor: 2.5 GHz Intel i5
OS X 10.8.5
Serato DJ 1.5.2
Serato Video 1.1
Controllers: Pioneer DDJ-SX & DDJ-S1
Serato, Support
David Wood 2:13 AM - 22 January, 2014
Hey DJ Delaine,

Thanks for getting in touch. I have a few question to get started.
How many videos and music files do you have in Serato DJ?
Are you storing your music and videos internally or on an external drive?

Regards
Dave W
DJ Delaine 3:45 PM - 23 January, 2014
Thanks for your reply. I currently have 308 videos (22.41 GB) and 36,190 music files (225.08 GB). All are on my internal hard drive (500 GB). All videos are in MPEG-4 format and the majority of my music is MP3 format.
4:19 PM, 23 Jan 2014
DJ Delaine attached a file: Serato DJ Error Report.rtf
Download· Permalink
DJ Delaine 4:19 PM - 23 January, 2014
Dave,
Not sure if this will be useful, but I'm attaching a file of the error report generated when I clicked on the Video Effects Menu.
DJ Delaine 4:46 PM - 23 January, 2014
Dave,
I'm feeling a bit silly right now..... I never shut down my Mac (always put it in sleep mode). I just did a restart and all functionality is back! Simple fix! I thank you again for checking into my issue. I really love your products!

Feel free to check me out in action tonight and every Thursday from 9:00pm to 11:00pm (Eastern Time U.S.) on my weekly video show called "The Private Party"

Cheers,

Earnest "Mixlive" Delaine
www.djmixlive.com
Serato, Support
David Wood 1:51 AM - 24 January, 2014
Great to hear you sorted that issue. Always a good idea to shutdown your computer, can help a lot.

Should we close this thread for now? Feel free to reopen it if you need any further assistance.

Regards
Dave
DJ Delaine 6:08 PM - 24 January, 2014
I'm all set. Thanks again Dave!