Software help archive

A read-only archive of old serato.com help threads.

Video is not showing in interface ,no effects, output is ok

Product
Scratch Live
Version
2.5.0
Hardware
Rane TTM 57SL
Computer
Mac
OS
Platform
-
Millionz 1:30 PM - 23 December, 2013
No drop down buttons work to operate effects on video. no video showing in interface. I uninstalled and reinstalled deleted .plst renamed files stil have same issue
1:30 PM, 23 Dec 2013
Millionz attached a file: Serato Screen Shot.tiff
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11:51 PM, 23 Dec 2013
Discussion moved to Serato Video and Video-SL Help
3:23 PM, 27 Dec 2013
Millionz attached a file: Serato interface fail.tiff
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3:23 PM, 27 Dec 2013
Millionz attached a file: Serato Screen Shot.tiff
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Serato, Support
Karl Y 7:32 AM - 29 December, 2013
Hi Millionz

- which plist files did you delete specifically?
- did you try deleting the Serato Video.app from /Library/Application Support/Serato/
and reinstall Serato Video?
(copy the path and paste it to the "GO TO" window (CMD + SHIFT + G in Finder))

Let me know if that helps
Cheers
Karl
Millionz 4:23 PM - 31 December, 2013
yes tried this same result
Millionz 4:26 PM - 31 December, 2013
com.serato.seratovideo.plst was deleted
Serato, Support
Karl Y 11:26 AM - 20 January, 2014
Hi Millionz,

Did you delete the actual .app file from the folder i mentioned above or did you remove the plist only?

Cheers
Karl
DJ Delaine 5:11 PM - 20 January, 2014
I'm having the same issue (posted a support request today). I tried everything in this discussion and having no success either.
DJ Delaine 4:48 PM - 23 January, 2014
Milliionz,
Not sure it this will work for you (it did for me). I NEVER shut my Mac down (always put it in sleep mode). I just did a RESTART and all functionality came back. Hopefully your issue will be as simple as mine. Good luck!

Cheers,
Serato, Support
Karl Y 2:33 PM - 24 January, 2014
Great suggestion DJ Delaine, thanks!

Millionz, let me know if that helps :-)

Cheers
Karl
8:00 AM, 8 Feb 2014
This help request has been closed due to inactivity.