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SERATO DJ 1.5 not recognized my DDJSX
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SERATO DJ 1.5 not recognized my DDJSX

Product
Serato DJ Pro
Version
1.5.0
Hardware
Pioneer DJ DDJ-SX
Computer
PC
OS
Platform
-
Tony From France 5:45 PM - 5 October, 2013
Hello,
I use Serato DJ with DDJSX since the start of its marketing in France ... I made the updates until version 1.3 without problem ... Last Thursday I installed version 1.5 and can not be used since the DDJSX. When I open Serato DJ, the DDSX is not recognized.
Thank you kindly inform me ...
Sincerely,
Tony from France
Tony From France 6:10 PM - 5 October, 2013
For information, I uninstall 1.5 and reinstall SERATO DJ version 1.3.
My DDJSX is recognized again and I can work. There is a bug with version 1.5
Best Regards,
Tony from France
Asu 4:14 AM - 6 October, 2013
i noticed this problem is with guys on windows...you may have to re-instal the SX drivers...maybe that'll help
Adam Burn 9:26 AM - 6 October, 2013
I have the same problem bro. No one can help. I tried to uninstall and install drivers once again. It didn't work. When I try to connect my SX with USB 3.0 serato don't reconize it. SX is reconized when I connect it via USB 2.0, but then I don't have master output signal and cue signal. A lot of people which are using DDJ-SX have the same problem with the 1.5 version. I guess we'll have to wait until Serato release a patch.
Tony - France 9:31 AM - 6 October, 2013
I performed this operation also without success...
I saw that many of us in this case. I'm waiting for a correction of SERATO, and actually I work in version 1.3 !
Serato, Support
Rui K 3:24 AM - 7 October, 2013
Hi Tony From France,

Thanks for get in touch with us. Let's firstly try check out Windows audio setting. Try following the below steps.

1. Close Serato DJ.
2. Plug in your DDJ-SX directly to your computers USB port and power it on.
3. Click the Windows START button and search "SOUND".
4. Open the SOUND preference window.
5. Navigate to the PLAYBACK tab.
6. Make sure your LAPTOP/SPEAKERS are set as the DEFAULT playback device.
-- If you see the DDJ-SX has been set as the default. Remove it.
7. Launch Serato DJ.

I will attache the image of instruction as well.

Please let us know how it go.

Kind Regards
Rui
3:25 AM, 7 Oct 2013
Rui K attached a file: sound panel instructions.jpg
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Tony From France 11:43 AM - 7 October, 2013
hello, thank you for your return.
I look at it and you keep informed in the week
cordially
Tony From France 2:26 PM - 24 December, 2013
hello,
I followed the instructions but it doesn't work ... Since version 1.5.2 was released, I installed it but the DDJ-SX is still not recognized in Serato DJ.

I will reinstall the 1.3 version that works correctly.

Waiting for your news
Happy christmas everybody !
Adam Burn 9:59 PM - 25 December, 2013
Hey ! I had the same problem as you have. Please right click on my computer > select manage > device manager > universal serial bus controllers. Check USB drivers. And update them. I've got Renesans in my Toshiba. I updated USB drivers and Serato DJ v1.5.2 works flawlessly with USB 3.0. Try to do same. I hope it will take effect :) Marry Christmas !!!!
Tony From France 9:37 AM - 26 December, 2013
hello Adam, thank you for the information... I'll try it after the New Year.
I ended the season with the old version !
Erryatan 12:36 PM - 21 January, 2014
hello,
sorry for broken english..i need help here..why i cannot open serato dj software..ever since i updated to 1.5.2 ver i cannot open the software..need your help...thank you
Erryatan 12:38 PM - 21 January, 2014
im using lenovo windows 7 4gb ram and 500gb capacity hd