Software help archive

A read-only archive of old serato.com help threads.

DJ 1.5.0 crashed twice in ten minutes

Product
Serato DJ Pro
Version
1.5.0
Hardware
Numark NS6
Computer
Mac
OS
Platform
-
Sand 6:52 PM - 1 October, 2013
Just installed DJ 1.5.0 and within ten minutes it crashed twice, just shut down instantly. Another annoying feature that has reared its ugly head since Dj 1.3.0 is if I have deck 1 in a loop then jump to a cue point ahead of this loop on deck 1 and press loop shift on deck 2 it jumps deck 1 back to the previous loop. Come on Serato neither of these faults are acceptable, with each release of DJ the stability of the system gets worse. How can you replace Scratch live which was rock solid with DJ when it is bug laden?
R_D_Cline 7:42 PM - 1 October, 2013
Sand,
I am curious did you have a good version of 1.3 installed and running? I want to install 1.5 and your issue was the first i noticed on 1.5 i had issues with 1.3 and have it working right now and i dont want to switch just be fore a gig this weekend not until i know i can do so without problems.
Sand 2:39 AM - 2 October, 2013
R_D_Cline,

I had no issues with 1.3 apart with the loop shift issue which I could work around. You could always try 1.5 and if you have any problems reinstall 1.3.
Alex ajftl. 4:38 PM - 2 October, 2013
I just downloaded v1.5 last night. Came from previous version never had a problem crashing but with v 1.5 I'm having creasing issues. just had two in less than 20 minutes. seems like problem is when all decks are in use and I try to load a track and that's when it crash. ugh. I can never use this live again until a update come out or something. the only thing I change was that I update it to version 1.5.
Alex ajftl. 4:39 PM - 2 October, 2013
Anyway I can go back to 1.3?
5:35 PM, 2 Oct 2013
Alex ajftl. attached a file: IMG-20131002-WA0017.jpg
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Alex ajftl. 5:37 PM - 2 October, 2013
Oh well I'm using ddj sx
D33JR1C4 5:00 AM - 4 October, 2013
So I just tonight downloaded the new firmware and after 30 solid minutes in it crashed! WTF guys. I restarted my comp and after another 30, crash then once again crash! I have never had a problem with 1.3 and am currently downgrading. CMON FIX THIS I have a show tomorrow!
Jeegz 3:13 PM - 5 October, 2013
I DJ'd a club last night and 1.5 crashed on me twice. Please fix this serato.
DJGongshow 9:58 PM - 5 October, 2013
Crashed 3 times in the last 2h

Reverting to 1.3
Albert 2:54 AM - 6 October, 2013
I also just had Serato DJ 1.5 crash on me during a live set- First time ever- (very embarrassin)- I'm going to downgrade back to 1.3 ASAP-
DJ7777 2:54 AM - 6 October, 2013
Crashed 20 minutes into my set at the club last night. But before that there was some serious digital noise happening. Cleared the floor. Reverted to 1.3. Had to use itch last night cause no wifi at club. Fix please serato.
Albert 2:57 AM - 6 October, 2013
Using Novation Twitch with DJ 1.5- praying I could get thru the night-
Albert 3:00 AM - 6 October, 2013
Just crashed again- will use itch 2.0 to finish my night- I'll wait for a better version of DJ
acemc 10:06 AM - 6 October, 2013
Crashed on me twice last night too.
Started up V1.3 - rest of the night went fine.. but I was nervous as hell!
1.5 has serious problem - I won't use 1.5 again.
HardwareTheDj 12:29 AM - 8 October, 2013
Crashed on me twice as well... the 1st time i wasnt even playing anything... it was just open... using a DDJ S1
Dj _Rewind 12:41 AM - 8 October, 2013
crashed on me too with crowed dancing on the floor i fired up virtual dj right away. i am going back to V1.3

I used NS6.
Dany Asensy 5:28 AM - 8 October, 2013
anoche tuve 5 cuelges en 8 horas!!! he hecho downgrade a 1.3 para poder tabajar esta noche
Haggis 10:52 PM - 8 October, 2013
same problem?!?!
RUDYC 11:02 PM - 8 October, 2013
SERATO DJ 1.5 keeps crashing on my NS7!!!!! i have a macbook pro 13 inch mid 2010.. 2.66 ghz intel core2 duo software OS X 10.8.5....I was at work playing in front of 250 people and it crashed 3 fuc*ing times and guess what??? I have a Bar mitzvah at 2pm tomorrow !!!!!! Help me please!!!!!!! When this happened i was simply DJing song was playing the first time it happened the song kept skipping and looping itself over and over like a broken record... the second and 3rd time it simply cut off now when this happen i simply reinstalled Serato DJ 1.3 which is the first Serato DJ i had on my computer.. This one worked perfectly besides when i load a track and getting ready to cue the next song the song starts off as if i have it on the slowest speed then 5 sec later it plays normally. I still have ITch 2.2.2 on my computer as well so please let me know the best solution sorry for being so mean at first but can you imagine the amount of anger i was under when being embarrassed by a faulty product.
Rhadesh 2:00 PM - 9 October, 2013
Mine crashes when opening.... just can't use it....... :(


Why does SERATO do not answer..........??????
worse every realese.......

I am real disappointed...................
Sand 2:44 PM - 9 October, 2013
Quote:
Mine crashes when opening.... just can't use it....... :(


Why does SERATO do not answer..........??????
worse every realese.......

I am real disappointed...................


I guess all the team at Serato are really busy trying to solve the bugs in 1.5 so don't expect an answer soon!!!
Rhadesh 2:56 PM - 9 October, 2013
So they realese a new version without testing it?????? LOL
=we are all, the guinea pigs=
Matt P 8:53 PM - 9 October, 2013
HI Sand,

Apologies for the late reply,
Can you let me know if you can reproduce this crash with 1.3?
DL here -> serato.com

I'd like to know if you are able to provide me with any details of troubleshooting you've done too, so we don't go over the same things again.

Matt P
Serato, Support
David Wood 11:18 PM - 9 October, 2013
Hey Guys,

Please start your own help threads so the support staff can give you more personal support. Sounds like you are having similar issues however you are using different hardware. Lets try and isolate whats going on for you all personally.


Hey Sand,

What are your full computer spec's? Are you currently still running OSX 10.6.8?
Have you analysed all your songs within your Serato DJ database?
Do you have any corrupt files in your library?
I'll do some tests here and see if i can reproduce this issue. Could you please attach any crash reports you are having so we can log them.

Regards
Dave W
NickBendetto 3:10 AM - 10 October, 2013
Same issue here (Pioneer DDJ-SX). Where can I submit the thread dump I captured?
NickBendetto 3:10 AM - 10 October, 2013
Same issue here (Pioneer DDJ-SX). Where can I submit the thread dump I captured?
Djdm0ney 9:33 AM - 10 October, 2013
Same problem here 1.5 crashed on me during my set.. whats the problem?
Alan L 9:53 AM - 10 October, 2013
I've just had 4 or 5 crashes in 5 minutes of using it. Dragging tracks into slot 1 or 2, or pressing load from the Novation Twitch.

Won't be using this for 2 gigs coming up. Will either use 1.3 or revert to Itch (although I've been having problems with the sound from that as DJ has a louder output for some reason)
Sand 5:00 PM - 10 October, 2013
Quote:
Hey Guys,

Please start your own help threads so the support staff can give you more personal support. Sounds like you are having similar issues however you are using different hardware. Lets try and isolate whats going on for you all personally.


Hey Sand,

What are your full computer spec's? Are you currently still running OSX 10.6.8?
Have you analysed all your songs within your Serato DJ database?
Do you have any corrupt files in your library?


I'll do some tests here and see if i can reproduce this issue. Could you please attach any crash reports you are having so we can log them.

Regards
Dave W


I'm running 2.4 Ghz intel core duo with 8 gig of Ram using OSX 10.6.8.
I ditched 1.5 the same day I installed it and reverted back to 1.3 which has been running exactly the same as before with only the loop shift issue.
All songs are analysed with no corrupt files.

I checked for crash reports but files are empty.

Regards
Sand
DJ Fluke 613 7:20 PM - 10 October, 2013
Why is it so hard for you guys to submit a damn ticket ?
3:12 AM, 11 Oct 2013
NickBendetto attached a file: Serato Dump.rtf
Download· Permalink
STYLEE 8:38 AM - 15 October, 2013
I had it running last Sat 12 Oct. 2013!!
I crashed 3 times and I was placed on prime time...

I am so annoyed by this Version.
I am using the vestax vci 380 & MacBook Pro late 2011...

Never had any trouble in earlier versions.
Even Itch worked fine without crashin...
8:41 AM, 15 Oct 2013
STYLEE attached a file: Serato DJ_2013-10-13-004435_Salvatores-MacBook-Pro.crash
Download· Permalink
Alan L 9:11 AM - 15 October, 2013
Quote:
I had it running last Sat 12 Oct. 2013!!
I crashed 3 times and I was placed on prime time...

I am so annoyed by this Version.
I am using the vestax vci 380 & MacBook Pro late 2011...

Never had any trouble in earlier versions.
Even Itch worked fine without crashin...


I would definitely go back to 1.3 for now. I used it for 5 hours at the weekend without any problems.
STYLEE 9:19 AM - 15 October, 2013
I allready did...
Hope the next version will run better!
NumarkMatt 3:19 PM - 16 October, 2013
At this time Numark has determined that Serato DJ 1.3 offers superior stability when used with Numark controllers, including NS7, NS7II and NS6.
The following link will provide complete details in addition to have the Serato DJ 1.3 download.

serato.com
Sand 8:29 PM - 16 October, 2013
Quote:
At this time Numark has determined that Serato DJ 1.3 offers superior stability when used with Numark controllers, including NS7, NS7II and NS6.
The following link will provide complete details in addition to have the Serato DJ 1.3 download.

serato.com

Just to confirm your above statement does the NS7 2 work with 1.3 and how stable is it compared with the NS6? As I have no intention to upgrading to an NS7 2 if 1.5 is my only option.

Also any feed back on the loop shift issue mentioned in my first post?
Pete Input 8:48 PM - 16 October, 2013
Quote:

Can you let me know if you can reproduce this crash with 1.3?


I can.
Switching SP6 banks back and forth quickly with controller (VCI-380 / Pioneer DDJ-SX).
Crash every time.

And i think this start happening after 1.5...
Pete Input 8:52 PM - 16 October, 2013
Oh, forgot to mention... 2 different laptops... Both MAC. (10.6. / 10.7.)
Serato, Support
David Wood 8:54 PM - 16 October, 2013
Quote:
Hey Guys,

Please start your own help threads so the support staff can give you more personal support. Sounds like you are having similar issues however you are using different hardware. Lets try and isolate whats going on for you all personally.
Serato, Support
David Wood 9:03 PM - 16 October, 2013
Hey Sands,

Quote:
Also any feed back on the loop shift issue mentioned in my first post?


I've been able to reproducing this issue. Thanks for letting us know about this. I've logged this bug with our development team and we hope to bring a fix for this in a future release.
However I couldn't say when this might be.
As a workaround you could turn off the Loop Control on deck 1 before using the loop shift on deck 2.

Regards
Dave W
Chris Roman 9:44 PM - 16 October, 2013
Quote:
Quote:
At this time Numark has determined that Serato DJ 1.3 offers superior stability when used with Numark controllers, including NS7, NS7II and NS6.
The following link will provide complete details in addition to have the Serato DJ 1.3 download.

serato.com

Just to confirm your above statement does the NS7 2 work with 1.3 and how stable is it compared with the NS6? As I have no intention to upgrading to an NS7 2 if 1.5 is my only option.

Also any feed back on the loop shift issue mentioned in my first post?


Version 1.3 works solidly with both NS6 and NS7II. This was the version originally planned for release with the NS7II and has been tested for literally thousands of hours by both Numark and Serato.
DJMINGIA 3:04 AM - 18 October, 2013
Guys, 1.3 if you have the NS7-2. I had problems with 1.5. Went to 1.3, so far so good. For me, I can't take the chance of having even one crash of my computer on someone's wedding day/night. Not worth it to go up to 1.5. Give me stability over features any day.
7:05 AM, 1 Nov 2013
This help request has been closed due to inactivity.