Software help archive

A read-only archive of old serato.com help threads.

Sound suddenly mute itself after song playback

Product
Serato DJ Pro
Version
1.3.0
Hardware
Pioneer DJ DDJ-WeGO
Computer
Mac
OS
Platform
-
2.Um.@.X 7:25 AM - 31 August, 2013
While I was playing some songs on my DDJ-WEGO, the sound suddenly disappear when playing the unti for at least 2 hours. I tried turning the software and the unit off, it came back again for another 10 minutes. The sound disappear or muted itself.

Is this something have to do with the software? the unit? or the firmware?
2.Um.@.X 7:27 AM - 31 August, 2013
I attempted to use SERATO DJ INTRO and the unit seems to play without a fluke for a while. I want to play this unit on the SERATO DJ not the INTRO.
Serato, Support
Sam GG 10:54 PM - 23 September, 2013
Hey 2.Um.@.X,

It looks like my colleague Rui is helping you out over here: serato.com

I'll close this thread for now,

Cheers, Sam