Zach S
4:42 PM - 22 August, 2013
Hey Clive,
It could be the box but at this point you need to try it on another computer. Preferably a Mac so you don't have to deal with the driver BS of Windows.
If you don't have a Mac follow these steps to get the device seen on Windows:
Click on the Start menu.
Type in the letters UAC into the search field.
Click on the one thing that pops up.
Move the slider in the next window all the way down to 'never'.
Restart your computer.
Once done, you will need to open the 'device manager':
Click Start menu.
Right click on Computer and choose 'manage'.
Click on the 'device manager'.
Now locate the Serato usb device under the 'serial bus controllers', right click on it,
and choose to uninstall.
During the uninstall process make sure to check the option in the lower left corner of
the window that pops up that says "delete driver software'.
Once the driver is gone, plug the Rane device into a different usb port on your computer and follow these directions:
1. Shut down any program you have open.
2. Click on the Start menu in the lower left corner of your desktop.
3. Click on All Programs.
4. Click on the Serato folder.
5. Click on the ScratchLIVE folder.
6. Double click the 'Update Driver' link.
Once updated try opening SSL.
If it still says 'hardware disconnected' try unplugging and replugging the Rane device into the same port.
If your still having issues you'll need to go back to the device manager and uninstall the driver using the directions above again.
Once done, unplug the Rane device, plug it into another usb port, and follow the directions to install the driver via the 'update driver' link.
If it still doesn't work uninstall it and try it on another port.
You get the idea.
Hopefully you'll find one port that works.
I would also suggest unplugging ANY other usb devices prior to trying to install the Rane device driver.
Let us know your findings and we'll go from there.
