Software help archive

A read-only archive of old serato.com help threads.

serrato hardware not connected

Product
Scratch Live
Version
2.5.0
Hardware
Rane SL4
Computer
Mac
OS
Platform
-
Guy Morris 9:42 PM - 17 July, 2013
New Mac new serrato ssl 4. installed off supplied CD then had to download latest version from Serrato blue light is on ssl 4 and green lights on as well for thru but software says hardware disconnected. Wasted 3 hours on this issue. Need to get this sorted
all the forum replies I have read seem to not help surely this cannot be a common issue?
Guy Morris 9:50 PM - 17 July, 2013
Correction Mac OSX is 10.8.4
RafaelM 11:47 PM - 17 July, 2013
What have you tried already? Have you tried rebuilding the SeratoScratchDriver.Kext file and then Updating the SL4 "Rane Device Driver" located in the 2.5 installer?
1:57 AM, 30 Aug 2013
This help request has been closed due to inactivity.