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DDJ-SX crashed twice when Autolooping
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DDJ-SX crashed twice when Autolooping

Product
Serato DJ Pro
Version
1.2
Hardware
Pioneer DJ DDJ-SX
Computer
Mac
OS
Platform
-
djrose1506 7:26 AM - 12 July, 2013
Hey guys, I used my brandnew Macbook Air 13 " yesterday for the first time for a gig. Also used Serato DJ 1.2 with latest Firmware for the first time. Result: it crashed twice when I used Autoloop, quite embarrassing. Crashing in this case means that I couldn´t do anything anymore with the Pioneer DDJ-SX, actually had to switch the power button off and on to bring it back to life.

Specs: Macbook Air 13" with Haswell 1.3 GHZ, 512 GB internal hard drive, Mountain Lion 10.8.4. (wasn´t possible to choose this from the dropdown above)
Asu 2:20 AM - 16 July, 2013
were you doing video too?
Asu 2:21 AM - 16 July, 2013
because if you were,then i know what your issue may be :-)
djrose1506 10:42 AM - 16 July, 2013
No, only Audio...
Asu 12:52 AM - 18 July, 2013
Return the Macbook asap if you can,it's something related to the new tech inside until Serato figures out the problem...get a refurbished 2012 Macbook air on Apple store online...i got one for $900 and it works fine.
Asu 2:43 AM - 31 July, 2013
if you can get the OS X 10.8.5 Build 12F26 Beta...it fixes this issue...

Seems to have been a USB emulation software problem thus the crashes...if it crashes after update...just restart the software and it should be good after that :-)
Serato, Support
Aaron E 3:31 AM - 31 July, 2013
^ This is correct djrose1506

Thanks Asu :)
Asu 11:18 PM - 31 July, 2013
Quote:
^ This is correct djrose1506

Thanks Asu :)


Hey at least it proves what we were saying all along,the issue was with this new peice of hardware/software not Serato DJ...i have to say,Serato DJ has been very very solid lately on other Macbooks...it's even solid even with video on my mid 2009 15" Macbook Pro...great Job Serato....any clues when the new Serato video is coming out and what it includes?
Serato, Support
Aaron E 1:39 AM - 1 August, 2013
Quote:
it's even solid even with video on my mid 2009 15" Macbook Pro...great Job Serato....any clues when the new Serato video is coming out and what it includes?


Thanks man, great it's all solid for you :)

I'm afraid I can't comment on when there will be an update for Serato Video or what it may include. Head over to the Serato Video general discussion area for speculation :)

Cheers
1:57 AM, 30 Aug 2013
This help request has been closed due to inactivity.