Software help archive

A read-only archive of old serato.com help threads.

Purchased Serato DJ & Video package. Can't find serial numbers

Product
Serato Video
Version
dont-know
Hardware
Numark NS7 + Numark NSFX
Host
ITCH
Version
2.2.2
Computer
Mac
OS
Platform
-
Detroit's DJ Skillz!!! 5:29 AM - 26 May, 2013
I purchased the Serato DJ & Serato Video package online. I received several emails but none with serial numbers. I checked my account in the Products tab but I have no serial numbers present.
Detroit's DJ Skillz!!! 4:08 AM - 28 May, 2013
I figured out how to get the products working. Still, I can't see my serials. Hopefully, I won't be needing them anytime soon...
DJ Zewolfy 12:26 PM - 29 May, 2013
It's the same for me...
Serato, Support
Sam GG 2:54 AM - 30 May, 2013
Hey Detroit's DJ Skillz!!! and DJ Zewolfy,

Our software is setup so you don't need a serial number to activate the latest Serato software.

When you purchase a license for the software it is linked to your account here on Serato.com. When you open the software on your computer and activate it, you will need to log in with your Serato.com account. The software will link up to our servers and check to see if the account details you have provided have got a serial number linked to it.

This way you don't need your serial number, its all done through your account.

Does this help?

Cheers, Sam
Detroit's DJ Skillz!!! 3:08 AM - 30 May, 2013
Helps tremendously! Thanks!!!
Detroit's DJ Skillz!!! 11:00 PM - 26 January, 2014
I'm having this problem again. Everything works on my MacBook. I now have another computer and it's asking for the serial numbers. I can't activate the software from the new computer. I tried pulling up the numbers in my account but the numbers won't show.

I purchased the Serato DJ/ Serato Video package...
Detroit's DJ Skillz!!! 11:01 PM - 26 January, 2014
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Serato, Support
Sam GG 10:10 PM - 28 January, 2014
Hey,

I can see the license is currently activated on these 2 computers:

Homes-MacBook
Tyler-Broussards-iMac

Is this correct? Would you like me to deactivate one for you?
Detroit's DJ Skillz!!! 12:00 AM - 29 January, 2014
This is correct.

I haven't figured out how to get the prevoius owner's name completely out of the iMac.

I've already deactivated the computer that I will no longer use.

Thanks a lot for double checking for me.

Have a great one!!!