Manipulate video playback
adding visuals to your DJ set

How do I call Serato in New Zealand to get phone support for Serato Video?

Support for Serato Video is handled entirely by Serato, and we are located in New Zealand. We offer support via our forum, email or by telephone:

Phone: +64 9 304 0899 (Mon–Fri, 10am–6pm NZT)

For many people this is an international call, and will require you to enter your countries exit code before dialling our number. Some common exit codes are:

USA - 011

UK - 00

Australia - 0011

Japan - 010

For example, to call Serato from the USA you would dial 011 64 9 304 0899.

We recommend that you familiarise yourself with your countries exit code before attempting to call us.

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The official support channel for Serato Video is through Serato technical support.

Serato Support
Monday – Friday
9:30am – 5:30pm NZT

It's 12:03 AM, Sunday in New Zealand. Serato is closed.

Having trouble calling New Zealand? Read this FAQ.

Dirigent Technical Support

受付時間:AM 10:30 ~ PM 5:00


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