Manipulate video playback
adding visuals to your DJ set

Serato Video Support

General Questions
Where is my Serato Video Output Window or Preview Window?
30 Mar, 2012
General Questions
Is Serato Video compatible with Mountain Lion?
15 Oct, 2012
General Questions
Why does Serato Video open up every time I start the software?
23 Oct, 2012
Known Issues/Workarounds
Why are my Serato Video preview screens flashing? (on my PC)
11 Oct, 2012
Using Serato Video in Demo Mode
9 Jul, 2013
General Questions
Is Serato Video compatible with OS X 10.9 Mavericks?
11 Feb, 2014
Getting Started
I have a Video-SL serial number, but haven't installed the Video-SL software. How do I upgrade my license to Serato Video?
27 Mar, 2012
Getting Started
I already have Video-SL authorized inside Scratch Live 2.3.3 (or below). How do I upgrade my license to Serato Video?
26 Aug, 2013
Getting Started
My serial number is registered to another user account/blacklisted
4 Apr, 2012
Getting Started
How do I enable Serato Video in Scratch Live or ITCH?
4 Oct, 2012
Getting Started
What codecs should I use with DirectShow for Serato Video?
24 Jan, 2012
Getting Started
How can I use QuickTime as the default decoder for Serato Video on Windows?
31 Oct, 2012
Getting Started
I'm having trouble playing my video files! what should I do?
5 Nov, 2012
Getting Started
I've started Serato Video and my whole screen has gone black. Help!
16 Jan, 2012
Getting Started
Why won't Serato Video play my VOB files?
25 Mar, 2012
Getting Started
Why won't Serato Video play my DVDs?
25 Mar, 2012
Getting Started
How big should my video files be?
16 Jan, 2012
Getting Started
What image formats do the Serato Video Image Effects support?
16 Jan, 2012
General Questions
How do I call Serato in New Zealand to get phone support for Serato Video?
20 Jul, 2013
General Questions
I have lost my Serato Video serial number, how can I retrieve it?
13 Mar, 2013
General Questions
How do I play VOB files in Serato Video?
16 Jan, 2012
General Questions
What are the minimum hardware specifications to run Serato Video?
18 Jul, 2012
General Questions
What type of video files does Serato Video support?
5 Nov, 2012
General Questions
What is the recommended file format for Serato Video?
16 Jan, 2012
General Questions
What are the differences between the Serato Video download and boxed versions?
11 Mar, 2014
General Questions
What do I do after I have purchased my Serato Video serial number online?
9 May, 2012
General Questions
Can Serato Video play iTunes Music Store videos?
12 Dec, 2011
General Questions
Can I authorize Serato Video on a second computer, or must I obtain a second license?
16 Jan, 2012
General Questions
What is a Codec?
16 Jan, 2012
General Questions
What is a key-frame?
16 Jan, 2012
General Questions
What are aspect ratios?
16 Jan, 2012
General Questions
What is transcoding?
16 Jan, 2012
Known Issues/Workarounds
QuickTime Alternative is not supported with Serato Video
16 Nov, 2011
Known Issues/Workarounds
Use V-Sync Option May Cause Excessive CPU Usage on Some Windows Machines
25 Mar, 2012
Hardware FAQs
What type of video connectors do I need?
25 May, 2013
Hardware FAQs
What speed hard drive and data connection do I need to play video files?
12 Dec, 2011
How-to: Get information about your video files
25 Jun, 2013
How-to: Get info on your graphics card
15 Jan, 2012
What is VSYNC and how does it affect Serato Video?
15 Jan, 2012
Video Files 101
17 Dec, 2012
A glossary of video terminology
15 Jan, 2012
MAC: Converting a DVD or VOB file using Handbrake
3 Jun, 2014
How to: Set up a Secondary Display
5 Oct, 2012
PC: Converting a DVD or VOB file using HandBrake
12 Jun, 2013
Serato Video Checklist
23 Oct, 2012
HOW TO: Map MIDI controllers for Serato Video
7 Jun, 2012
Serato Video Mappings for the Rane Sixty-Eight
11 Jan, 2012
Serato Video: Text and Image Effects 101
24 Oct, 2012
How to associate video with audio
20 Mar, 2012
A Beginners Guide to Serato Video
27 Apr, 2013
How-to: Adjust graphics performance for the MacBook Pro
16 Apr, 2013
Creating your first quartz composition with Quartz Composer (for Mac)
11 Feb, 2013
Issues with Intel Integrated Graphics Cards on Windows Computers
9 Apr, 2014
【日本語】Video-SL から Serato Video のシリアルナンバーへのアップグレード方法 (SVS から SAV へ)
2 Jul, 2013

Need more help?

Get online help from the Serato support team.

Request Support


The official support channel for Serato Video is through Serato technical support.

Serato Support
Email: support@serato.com
Monday – Friday
9:30am – 5:30pm NZT

It's 9:50 PM, Wednesday in New Zealand. Serato is closed.

Having trouble calling New Zealand? Read this FAQ.


Dirigent Technical Support
Japan

電話番号:03-5159-1822
受付時間:AM 10:30 ~ PM 5:00
休業日:土日祝日および弊社休業日

メールサポート


Product Registration

Register your Serato product here.