The official support channel for Scratch Live is through Rane technical support.
Email Support
Chad Simer: chads@rane.com
Rafael Moya: rafaelm@rane.com
Shaun Whitcher: shaunw@rane.com
Zach Stone: zachs@rane.com
For Video-SL support, click here
Phone Support
Phone: +1 (425) 355 6000
(Mon–Fri, 8:30am–1pm and 2pm–5pm PST)
Online Support
To receive support through our online help forum please create a new Help Request by clicking the link below. You will receive assistance from the Rane and Serato support teams. Please provide as much system information as possible when starting your help discussion.
Start a new Online Help RequestScratch Live FAQs
Answers to the questions that everyone asks.
Problems with Windows based PCs with i3, i5 or i7 processors when used with USB 1.1 devices Scratch Live Articles
Learn detailed information about how to get the best out of your Serato product.
Scratch Live Videos
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