The official support channel for ITCH is through your hardware manufacturer.
Vestax Technical Support
USA
Phone: +1 (888) 498 4788 (Mon–Fri, 10am–5pm PST)
Email support: csg@vestax.jp
Languages: English, Japanese
Japan
Phone: +81 3 3422 1811 (Mon–Fri, 10:00–18:00)
Email support: cs@vestax.jp
Languages: Japanese
Europe
Phone: +49 2222 952372 (Mon–Fri, 10:00–17:00 CET)
Email support: cse@vestax.jp
Languages: German, English
Online Support
To receive support through our online help forum please create a new Help Request by clicking the link below. You will receive assistance from the Vestax and Serato support teams. Please provide as much system information as possible when starting your help discussion.
Start a new Online Help RequestITCH FAQs
Answers to the questions that everyone asks.
Known Issue when Updating Firmware on Older VCI-300 MKI Units with ITCH 2.0.0 ITCH Articles
Learn detailed information about how to get the best out of your Serato product.
