Troubleshooting common playback problems using the Scope views
Calibration : Troubleshooting a line in the scope view
A straight line in the scope view means that Scratch Live is not receiving a needed stereo signal. Another turntable or cdj can aid in the trouble shooting process. The steps below can help isolate whether the problem is coming from the turntable, needle, or input of the Scratch Live hardware.
1. If you get a circle on the other side swap the needles.
I’ve swapped the needle from the right deck and attached it to the left turntable. Does the problem follow the needle or does it stay on the same turntable?
2. If you now get a circle on the left side then we know both turntables and both inputs are able to send an even stereo signal. The problem is your needle.
3. If you still get a line in the left scope view, return that needle to the right turntable. Play the right turntable again and confirm you are getting a circle.
4. Plug the right hand turntable into the left input of the Scratch Live hardware. Are you now getting a circle in the left hand scope view?
If so, we know both inputs of the Scratch Live hardware is capable of receiving an even stereo signal.
5. If you get circles on both inputs of the Scratch Live hardware with one turntable, but only a straight line in both inputs with the other turntable, I would suspect you have bad wiring in the turntable giving you the line.
6. If both turntables give a circle on one side and both give a line on the other input, I would suspect the Scratch Live hardware as the issue. If this is the case, call 425.355.6000 and have your serial number from the unit handy.
1. If you are getting a line in the scope view, first try a new set of RCA cords connecting the cdj to the Scratch Live hardware.
2. If that does not resolve the issue and you are getting a circle in the other scope view, move that cdj to the input currently giving you a line in the scope view.
3. If you get circles on both inputs of the Scratch Live hardware with one cdj, but only a straight line in both inputs with the other cdj, I would suspect you have bad wiring in the cdj giving you the line.
4. If both cdj’s give a circle on one side, and both give a line on the other input, I would suspect the Scratch Live hardware as the issue. If this is the case, call 425.355.6000 and have your serial number from the unit handy.
Squares in Scope View
The most common cause for squares in the scope views is that the wrong “Audio Input Level” has been set for the software. This should only happen with cdj’s or turntables that have the ability to output at Line level.
1. Change your “Audio Input Level” to Line.
Sl-1 users – Open the software with the hardware attached and go into the Set-up / hardware tab. Click on LINE in the “Audio Input Level” section.
Sl-2 users – Make sure the white dip switch on the SL-2 is set to “CD”.
SL-3 and Sl-4 users - Make sure the white dip switches are set down to the “CD” position.
TTM57 users – Make sure the white dip switches on back of the mixer are up in the “Line” position.
Sixty Eight users – Makes sure the white dip switch is set to “L” above each input.
After doing so, you should now see circles instead of squares
Circles in the scope views, 100% tracking but decks playing backwards
If this is the case, the number in the upper right hand corner of each scope view will likely read -33.3 or -45.
1. Make sure your device is playing the control source forwards. Often times with cdj’s there is a “reverse” button. Make sure this is not selected.
2. Try a new set of RCA cords.
3. Leave the RCA’s connected to the control source. In the location those RCA’s connect to your Scratch Live hardware, reverse them. Put the White RCA into the red hole and put the Red RCA into the white hole.
Circles in the scope view but no tracking percentage or low tracking %
If you see circles in the scope view and you can control the waveforms but you have 0% tracking or low tracking% (lower right hand corner of playing scope view) Your “Threshold” may be set to high.
This is usually caused by the “Threshold” slider being set to 24, which blocks some incoming signal.
1. Move the Threshold slider back to 48. You should now get a solid tracking percentage.
2. Calibrate as you normally would
No Grids in Scope View area
1.. This could be caused by a USB hub. Make sure you connect your Scratch Live device directly to the computer.
Control records or control CDs stopped, Virtual decks moving backwards, number in upper right hand corner of scope view fluctuating
This is due to the decks not being properly calibrated. In a pinch, you can manually move the “Threshold slider” closer to 24 until the numbers stop fluctuating
Excess background noise, vibration and RFI can cause a virtual deck to move and “grumble” even when you are not playing the control source for that side.
To prevent this, make sure to properly calibrate each time you enter a different sound environment. Here is a link to that tutorial – /howtos/scratchlive/1913/how-to-calibrate-scratch-live
Get online help from the Rane and Serato support teams.Request Support
The official support channel for Scratch Live is through Rane technical support.
Monday to Friday
8:30am – 1:00pm PST
2:00pm – 5:00pm PST