How to install and update drivers (Windows)
Drivers are used by Scratch Live to communicate with the Rane hardware. To run Scratch Live on a PC you will need to make sure you have the correct drivers installed in order for the hardware to be recognized. If you do not have these installed you will receive the "hardware disconnected" message.
How to install these:
If you have your Rane hardware connected when installing the Scratch Live software the drivers should be installed automatically. If not you will need to connect your Rane hardware (Scratch Live needs to be closed) and run the driver updater tool. This can be located in this location:
Start Menu -> All Programs -> Serato -> Scratch Live -> Update Drivers
This will open up the driver updater tool, detect your hardware and install the relevant drivers. You should now be able to open Scratch Live and start partying!
(Note: Users with WIndows XP will have to install drivers for each individual USB port)
If you are having trouble installing drivers it is probably due to your machine not being able to recognize which piece of hardware you have connected. Try changing out the USB cable, switching USB ports on your computer and make sure that you are not connecting through a USB hub or splitter.
If you are still experiencing problems, please start a help request with us here and we can help you with your issues.