Scratch Live Support
What Operating System version should I be running to get the best out of my Serato software?
Why are my iTunes files on the external drive missing in Scratch Live?
Is Serato Software compatible with Windows 8?
Problems with Windows based PCs with i3, i5 or i7 processors when used with USB 1.1 devices
Metadata saved to Quicktime files in Scratch Live 2.3.3 is not compatible with older versions of Scratch Live
Possible Kernel Panics with SL 4 & Rane Sixty- Eight on Mac OS X 10.7.3 and above
Is Serato Software compatible with Mountain Lion?
How do I install Serato software on Mountain Lion?
Why is my TTM57SL not being recognized by Scratch Live 2.4.0 and above?
I get the error message 'ScratchLIVE requires a minimum screen resolution of 1280 x 720'
Known issue when using CDs with Scratch Live 2.4.3
Pioneer CDJ2000 Nexus is not supported for HID mode
Possible Kernel Panics with Rane Sixty-One with OSX Mountain Lion
Possible Kernel Panics with Rane Sixty-Two with OSX Mountain Lion
Known issues with Pioneer CDJs in HID mode
Problems with PCs using AMD processors
Problems with Windows based PCs with Pentium P6xxx processors when used with USB 1.1 devices
Rane Hardware not detected on Mac OS X Snow Leopard 10.6.0 - 10.6.5
2011 Macbooks not connecting with the Rane TTM 57SL
Work around for Distortion issue when using 'i' series MacBook Pro computers and certain USB 1.1 devices
Novation Dicer not working on some Windows I-Series computers when used with the Rane SL 1 or TTM 57SL
Novation Dicers can become damaged when plugging or unplugging jack cable
USB Hubs May Cause Problems When Used With Scratch Live
HID Devices Require Mac OS X 10.5.6+
Apple MacBook Pro - USB dropouts on some USB ports
ACPI can cause problems on some Windows machines
SL 1 and TTM 57SL do not work with a USB buffer setting of 1 on Mac OS X
I have a particular MP3 that won’t play / plays badly / takes a long time to load / crashes the program. What should I do?
What are the minimum specs for Scratch Live?
What 3rd party controllers are natively supported in Scratch Live?
Can I burn copies of the Control CDs and keep my originals at home?
I have jerky waveforms, what can I do?
How does Autogain work?
What is Hi-Fi resampler mode?
How can I see the tool tips in my language?
How can I use Scratch Live to archive my vinyl?
I have cue burn at the beginning of my control record, does that mean I need to replace it?
Where can I get new control records?
be released, I need it really badly!
What file format should I use, MP3 or AIFF/WAV?
The first time I play a new track, it takes a while to load
What is analyzing files, and how do I do it?
Can Scratch Live detect the BPM of my track?
How can I see the tool tips in a language other than the one my computer is set to?
Sleep issues with OS X and Windows
Why does the track play backwards when I put the needle on the record?
Can Scratch Live auto mix tracks for me?
How do you swap the track to the other deck without a break in the music?
Why do my waveforms appear slow and squashed or stretched and moving fast?
Why do I see three white waveforms and not one multi-colored waveform?
How do I use the Input Reverse feature?
How does instant doubles work?
How do I make subcrates?
Should i re-encode my MP3s at a higher bitrate to make them sound better?
How do I choose what information is displayed in the Library?
How do I delete crates and songs from my library?
What are corrupt files and how do I fix them?
How do I turn the tracks that have green text back to white?
Can I read my library from a network drive?
Renaming/moving crates while importing files
Crate listing sorts incorrectly with files on different drives
Locate (ctrl-L) restricted by search string
Where's the third virtual deck for the SL 3?
Are the Denon DN-HD2500, Numark iCDX and DMC2 still supported as native controllers in Scratch Live?
How do I clean the faders on my TTM 57SL?
Can I use the Mic input on my SL 1 to record my DJ set?
Pioneer CDJ-400 requires firmware update in order to be compatible with Scratch Live
Do I need a power supply for the Rane SL 3? Which one should I get?
Do I need a power supply for the Rane SL 1? Which one should I get?
Radio Shack Power Supply Part Number Change
Can I use an external power supply other than the one that shipped with the SL 3?
What are the SL 3's AUX channels for?
Do I need to use the USB cable that came with my Rane hardware?
Why is there a small hole in the side of my SL 3 (Kensington lock)?
I can hear a high-pitched noise and it sounds like it's coming from my needles - what's that?
I get a loud screeching sound like a fax machine and no music, what am I doing wrong?
The tracks are playing backwards!
Why can't I use master tempo/key lock or effects on my CD player?
When I turn the record it scrolls through my library instead of playing the track, what's happening?
Why does the pitch display on Scratch Live fluctuate around 0.5%?
I have an SL 3 and see the virtual decks spinning, but can hear no audio?
Can I use one turntable and one CD player?
How do I record my mic using an SL 3?
How do I save my settings to the TTM 57SL so that I can use the effects I want without the computer?
Caring for your cables and Rane hardware
When I do transform scratches (switching between phono and line level inputs) I hear a crazy noise; what’s happening?
How do I properly calibrate my turntables/CD decks?
Scratch Live makes a strange “digital” noise, even when no track is playing
I can’t get the Scope View to show nice clean circles
Why does the threshold move to the far right when I click the estimate button?
The audio playback is dropping out / clicking / popping, what's wrong?
Do I have to install all the old versions before installing the latest?
Will there ever be core audio drivers for the SL 1?
I can't install an older version of Scratch Live on a Mac!
I'm adding my artwork in iTunes but it doesn't show in Scratch Live!
Why are new files I add to itunes not showing up in Scratch Live?
How to: Show your iTunes Playlists
MIDI in Scratch Live 101
How-to: Use the Relocate Lost Files Feature
Computer optimization guide for Windows users.
How-to: Troubleshoot Crashes
How-to: Troubleshoot missing iTunes tracks
Troubleshoot USB dropouts / audio glitches (Windows)
How-to: Enable Dr Watson
How-to: Mix with One Turntable
Creating the best sounding files: Encoding 101
Archiving Vinyl Techniques With the Rane SL 1 and TTM 57SL
How do I switch DJs without killing the music? (SL 1)
Gain Structure for DJs 101
How-to: Use the Denon DN-HC4500 with Scratch Live
How-to: Use the Denon DN-HD2500 with Scratch Live
Organizing A Digital Music Library
Troubleshoot USB dropouts / audio glitches (Mac)
How to: Swap DJ's
How to: Install multiple versions of Scratch Live
How to: Automatically import Whitelabel.net files into your library
Using CD players with Scratch Live
Steps to create a different iTunes Library
How-to: Strip and Convert ID3 tags
How To: Get a Crash Dump in Windows Vista and Windows 7
Diagnosing the Scope Views
Laptop Buying Guide
Moving Your Library and Crates to a New Computer or Hard Drive
Creating A New Database V2 File
Connecting the Rane SL 3
How To: Record with the SL 3
How to: Swap DJs when using the Rane SL 3
How to: Daisy Chain two SL 3s
Recording Your Set
How-to: Disable User Account Control (UAC)
Your first party with Scratch Live
How To: MIDI assign the SL 3 Aux Deck
Scratch Live DJ-FX 101
How to install and update drivers (Windows)
Hard Drive Formats & Backing Up Your Files
Mastering Your Recordings
Promoting Your DJ Mix
How To: Find out your Computer Specifications
How To: Get a Crash Log in Mac OSX
How To: Switch DJs Using The Rane Sixty-Eight
MIDI Troubleshooting Guide
The most Professional way to Organize and Manage your Music Library with Scratch Live.
Serato Support remote access with TeamViewer
How-To: Consolidate Multiple Drive Scratch Live Libraries
Preparing and Analyzing Your Files
Restore and Backup your Scratch Live Library.
Troubleshooting common playback problems using the Scope views
Migrating your iTunes library and playlists to a Serato library and crates.
How-to: Calibrate Scratch Live
VST/AU effect routing with the Rane Sixty Eight
Using Post Fader Software DJ-FX with the Rane Sixty-Eight.
Trouble shooting freezing and crashing while Analyzing Files.
Post Fader DJ-FX with Rane Mixers
How to use the Rane Sixty-Two additional MIDI layers
How to install Serato drivers for your Rane hardware (Windows)
MIDI Troubleshooting Guide
Reinstalling your Kernel Extension file for Scratch Live (Mac)
Recording your mix with Audacity
【日本語】database V2 ファイルを再構築する方法（Mac, Win）
Connecting Your Rane SL 2
Connecting Your Rane SL 4
Serato Scratch Live 2.2 Release Notes
What's new in Scratch Live 2.1
What's new in Scratch Live 2.0
What's new in Serato Scratch Live 1.9.1?
The Scratch Live SP-6 Sample Player
What is History and how to use it
Connecting Your Rane SL 3 for Serato Scratch Live
Recording with Your Rane SL 3
Getting Started with Building Overviews
Group 6 on the TTM 57SL
Custom Group 5 on the TTM 57SL
Custom Group 4 on the TTM 57SL
Custom Group 3 on the TTM 57SL
Custom Group 2 on the TTM 57SL
Custom Group 1 on the TTM 57SL
TTM 57SL Groups
Setting Up Your TTM 57SL
Troubleshooting Tracking Problems
Scratch Live 1.8: Setup Screen Options
Scratch Live 1.8: Mixing With One Turntable
Scratch Live 1.8: Using Different Modes
Scratch Live 1.8: Using Auto Gain
Scratch Live 1.8: Building Overviews and Setting BPM
Scratch Live 1.8: Organising Your Music & Offline Player
Scratch Live 1.8: Calibrating Your Set-Up
Scratch Live 1.8: Set-Up
What's New In Scratch Live 2.3
Get online help from the Rane and Serato support teams.Request Support
The official support channel for Scratch Live is through Rane technical support.
Monday to Friday
8:30am – 1:00pm PST
2:00pm – 5:00pm PST