Serato Scratch Live

The original and unrivaled vinyl emulation software for professional DJs

Scratch Live Support

Support for Serato Video and Video-SL is provided through Serato Technical Support.
Visit the Serato Video Support or Video-SL Support pages for more information.

Serato Scratch Live

Scratch Live Support

What Operating System version should I be running to get the best out of my Serato software?

Why are my iTunes files on the external drive missing in Scratch Live?

Is Serato Software compatible with Windows 8?

Problems with Windows based PCs with i3, i5 or i7 processors when used with USB 1.1 devices

Metadata saved to Quicktime files in Scratch Live 2.3.3 is not compatible with older versions of Scratch Live

Possible Kernel Panics with SL 4 & Rane Sixty- Eight on Mac OS X 10.7.3 and above

Is Serato Software compatible with Mountain Lion?

How do I install Serato software on Mountain Lion?

Why is my TTM57SL not being recognized by Scratch Live 2.4.0 and above?

I get the error message 'ScratchLIVE requires a minimum screen resolution of 1280 x 720'

Known issue when using CDs with Scratch Live 2.4.3

Pioneer CDJ2000 Nexus is not supported for HID mode

Possible Kernel Panics with Rane Sixty-One with OSX Mountain Lion

Possible Kernel Panics with Rane Sixty-Two with OSX Mountain Lion

Known issues with Pioneer CDJs in HID mode

Problems with PCs using AMD processors

Problems with Windows based PCs with Pentium P6xxx processors when used with USB 1.1 devices

Rane Hardware not detected on Mac OS X Snow Leopard 10.6.0 - 10.6.5

2011 Macbooks not connecting with the Rane TTM 57SL

Work around for Distortion issue when using 'i' series MacBook Pro computers and certain USB 1.1 devices

Novation Dicer not working on some Windows I-Series computers when used with the Rane SL 1 or TTM 57SL

Novation Dicers can become damaged when plugging or unplugging jack cable

USB Hubs May Cause Problems When Used With Scratch Live

HID Devices Require Mac OS X 10.5.6+

Apple MacBook Pro - USB dropouts on some USB ports

ACPI can cause problems on some Windows machines

SL 1 and TTM 57SL do not work with a USB buffer setting of 1 on Mac OS X

I have a particular MP3 that won’t play / plays badly / takes a long time to load / crashes the program. What should I do?

What are the minimum specs for Scratch Live?

What 3rd party controllers are natively supported in Scratch Live?

Can I burn copies of the Control CDs and keep my originals at home?

I have jerky waveforms, what can I do?

How does Autogain work?

What is Hi-Fi resampler mode?

How can I see the tool tips in my language?

How can I use Scratch Live to archive my vinyl?

I have cue burn at the beginning of my control record, does that mean I need to replace it?

Where can I get new control records?

When will be released, I need it really badly!

What file format should I use, MP3 or AIFF/WAV?

The first time I play a new track, it takes a while to load

What is analyzing files, and how do I do it?

Can Scratch Live detect the BPM of my track?

How can I see the tool tips in a language other than the one my computer is set to?

Sleep issues with OS X and Windows

Why does the track play backwards when I put the needle on the record?

Can Scratch Live auto mix tracks for me?

How do you swap the track to the other deck without a break in the music?

Why do my waveforms appear slow and squashed or stretched and moving fast?

Why do I see three white waveforms and not one multi-colored waveform?

How do I use the Input Reverse feature?

How does instant doubles work?

How do I make subcrates?

Should i re-encode my MP3s at a higher bitrate to make them sound better?

How do I choose what information is displayed in the Library?

How do I delete crates and songs from my library?

What are corrupt files and how do I fix them?

How do I turn the tracks that have green text back to white?

Can I read my library from a network drive?

Renaming/moving crates while importing files

Crate listing sorts incorrectly with files on different drives

Locate (ctrl-L) restricted by search string

Where's the third virtual deck for the SL 3?

Are the Denon DN-HD2500, Numark iCDX and DMC2 still supported as native controllers in Scratch Live?

How do I clean the faders on my TTM 57SL?

Can I use the Mic input on my SL 1 to record my DJ set?

Pioneer CDJ-400 requires firmware update in order to be compatible with Scratch Live

Do I need a power supply for the Rane SL 3? Which one should I get?

Do I need a power supply for the Rane SL 1? Which one should I get?

Radio Shack Power Supply Part Number Change

Can I use an external power supply other than the one that shipped with the SL 3?

What are the SL 3's AUX channels for?

Do I need to use the USB cable that came with my Rane hardware?

Why is there a small hole in the side of my SL 3 (Kensington lock)?

I can hear a high-pitched noise and it sounds like it's coming from my needles - what's that?

I get a loud screeching sound like a fax machine and no music, what am I doing wrong?

The tracks are playing backwards!

Why can't I use master tempo/key lock or effects on my CD player?