VCI-300 Getting Started Guide

Serato ITCH is the software interface specifically designed for seamless integration with your Vestax VCI-300 hardware. However, like most hardware and software connections you may encounter some anomalies with their setup and the way they communicate with each other.

Even if you are an experienced user, it is a good idea to check the basics before looking further.

Ensure you are running the latest version of ITCH from here: www.serato.com or by going into the setup screen and clicking the ‘check for updates’ button.

It is always recommended that you read the manual as it will help you to better understand the programs and troubleshoot tricky situations. If possible take the manual and this troubleshoot guide with you to your gigs.. You can also download the latest user manual from here: www.serato.com (click).

ITCH also contains Tooltips. To enable click on the ? icon at the top of your screen to provide a dialog box describing ITCH software features when you place your mouse over it.

Vestax VCI-300
Vestax VCI-300

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Need help?

Get online help from the Vestax and Serato support teams.

Request Support

The official support channel for ITCH is through your hardware manufacturer.

Vestax Technical Support
USA
Phone +1 800 431 2609 ext. 2474
Monday – Friday
10:00am – 5:00pm PST
Email support: csg@vestax.jp
Languages: English, Japanese
Japan
Phone +81 3 3422 1811
Monday – Friday
10:00 – 18:00
Email support: cs@vestax.jp
Languages: Japanese
Europe
Phone +49 2222 952372
Monday – Friday
10:00 – 17:00 CET
Email support: cse@vestax.jp
Languages: German, English

Product Registration

Register your Serato product here.