Software help archive

A read-only archive of old serato.com help threads.

Hold on to your pants! - mailshot

Product
ITCH
Version
2.2.2
Hardware
Novation TWITCH
Computer
PC
OS
Platform
-
relnorm 12:25 PM - 6 May, 2013
I got the recent email - and thinking it was Spring read the list of the controllers in the e-mail expecting to see happy news but it was not to be.....!
spacebrownie 3:35 PM - 9 May, 2013
sad innit?!
relnorm 10:16 AM - 11 May, 2013
I now see from the website that is says Summer 2013. Have to say this is very irritating. I purchased the Novation Twitch in April on the basis I was going to get the latest software within 2 months or so.

I am beginning to think this is not a technical limitation but one of newer controller manufacturers putting pressure on Serato to hold back software updates to older hardware in some pointless excercise to drive sales of newer controllers. This is pointless because I bought the Twitch due to its small form factor something not offered by other more recent hardware that has Serator DJ exclusively.

I always assumed I was going to buy into Traktor but the retailler told me to look into Twich / Serato and I thought it was worth a punt - the *clearly* advertised update to Serato DJ clinched the purchase for me.

Since you have been so cavalier with dumping the advertised release schedule who's to say Summer 2013 doesn't become Autumn 2013 just as easily?
4:00 AM, 29 May 2013
This help request has been closed due to inactivity.
relnorm 12:19 AM - 1 July, 2013
I just need to vent. I am so irriated I want to map the SP6 conrols to those cheap Akai midi controllers and now it is July 1st. Summer in my book.
geminimech 1:12 PM - 1 July, 2013
Yeah, I'm dying for this update. Hurry up Devs, Numarks got enough controllers!
relnorm 1:37 AM - 2 July, 2013
What these other manufacturers need to understand is that we don't want to buy your controllers and preventing us from having the update isn't going to make us buy one. So whatever pressure they are putting on Serato I wish it would stop. The Twich is a bit unique amongst all the other ones out there. As I stated earlier in the thread the clincher for buying the Twitch and supporting Serato instead of NI was what I understood from the Serato website to be an crossgrade to Serato DJ from Itch about 2-3 months after my purchase. This has not transpired. Fool me once..........
FunkFreqs 6:24 PM - 2 July, 2013
I bought a Twitch a few months back based on the update too, it's sitting in it's box at the minute waiting for DJ to be released as I don;t want to go through two learning curves in such a short space of time.

Do we have a more finite timeframe than Summer 2013 yet? (baring in mind we are already in Summer).
revd 6:47 PM - 13 August, 2013
Come on guys. Manage expectations, we've all been very patient. There's all this lovely Native instruments kit tempting me as I'm saddled with an old unstable piece of kit. I was hoping Serato DJ would be the thing that stopped me jumping ship. Give us an idea please?
Serato, Support
Aaron E 10:35 PM - 13 August, 2013
For the record, I love the Twitch and have been as eager as you guys to have a jam on it in Serato DJ. Now, I know you don't want to hear this (and no, I still can't give you a date :), BUT, I'm happy to report that I have now had a couple of jams with the Twitch and Serato DJ and it is awesome.

It's almost like the Twitch was designed for Serato DJ before we'd even built it. Sorry for rubbing it in, but that gives you an indication of how close it is. Read into that what you will :)

Thanks for your patience.
geminimech 12:08 AM - 14 August, 2013
You. Jerk.
Serato, Support
Aaron E 4:13 AM - 14 August, 2013
Aw, c'mon man, you know I wouldn't do that if it wasn't close :)

Lesson learnt. I won't be responding to these sort of pleas anymore.

Quote:
Come on guys. Manage expectations, we've all been very patient. Give us an idea please?


S'all good. Hold tight!
clearblu 11:15 AM - 14 August, 2013
Got an email off Serato today.
Bummed it wasn't saying Dj was available for Twitch.
geminimech 11:45 AM - 14 August, 2013
Quote:
Aw, c'mon man, you know I wouldn't do that if it wasn't close :)

Lesson learnt. I won't be responding to these sort of pleas anymore.


Come on man! You guys know better than that by now :D

You really want to drive us bonkers? Post a picture in use!
Serato, Support
Aaron E 11:53 PM - 14 August, 2013
Quote:
Got an email off Serato today.
Bummed it wasn't saying Dj was available for Twitch.


Yeah, not quite THAT close sorry :)

Quote:
You really want to drive us bonkers? Post a picture in use!


Haha, wish I could. But that there would be straight up written warning material for sure :|

What if I post a picture of me using the Twitch next to a laptop that has Serato DJ open?
geminimech 11:59 PM - 14 August, 2013
Only if it's plugged in and not in offline mode.
Serato, Support
Aaron E 12:02 AM - 15 August, 2013
Haha, you KNOW I could fake that pretty easily :)
PSM 12:19 PM - 16 August, 2013
Aaron, you are officially a naughty tease! Cannot wait... excited :)
Serato, Support
Aaron E 11:59 PM - 19 August, 2013
Serato, Support
Aaron E 12:16 AM - 20 August, 2013
Seeing we couldn't change the silk screen for the Twitch, you guys might be interested in this FAQ for how the Master FX unit will function in Serato DJ: serato.com

The file you can download is perfectly scaled to be printed, cut out and overlayed on the unit. Feel free to get 12 inch Skinz or whoever to print it up for you :)
&ru 6:20 AM - 20 August, 2013
W00t :)

serato.com
FunkFreqs 8:07 AM - 20 August, 2013
Well you guys made us wait, but you got there during Summer 2013.

Will be jumping on this as soon as I can and really starting to get to grips with my new Twitch controller.

Thanks!
relnorm 5:41 PM - 20 August, 2013
Great news. Going to RTFM and test properly first before commenting!
Kieron 8:15 PM - 20 August, 2013
Crashed after 30 minutes. Just suddenly zero control over faders or decks. Gone back to Itch.
Serato, Support
Aaron E 8:41 PM - 20 August, 2013
Hey Kieron

You should definitely start a help request for that. I'm sure we'll be able to get to the bottom of your problem.

Cheers
7:05 AM, 4 Sep 2013
This help request has been closed due to inactivity.