Software help archive

A read-only archive of old serato.com help threads.

Serato dj intro not working properly not getting any sound

Product
Serato DJ Intro
Version
1.1.1
Hardware
Pioneer DJ DDJ-ERGO
Computer
PC
OS
Platform
-
Gray Beard 10:34 PM - 3 May, 2013
The music is playing, but no sound thru my speakers. The virtual Dj works but not serato. How do i rectify the problem?
Gray Beard 10:47 PM - 3 May, 2013
Why is serato dj intro not working with windows vista. the songs spin on the computer but no sound thru the speakers.
Serato
Brian K 4:29 AM - 9 May, 2013
Hey Gray Beard,

Thank you for your post.

With regards to this issue, are you referring to the computer's speakers or a dedicated external speaker that you are routing from the ERGO to? Keep in mind that Serato DJ will use your ERGO as a sound card so there will be no sound from the computer but rather through the outputs of the ERGO whether that be headphones and/or master outputs. Have you tried plugging in headphones and seeing if those work?

I hope this helps!

Thank you
5:00 AM, 23 May 2013
This help request has been closed due to inactivity.