need more detail. Computer specs is a good place to start.

tag is telling me i have an invalid or incorrect purchase number. I double check the number
and it still not working.

Hey Topdog00777,

Thanks for getting in touch,

Before I can start the troubleshooting process I need to gather some further information off you.

1. Can you send me your full computer specs?
-- RIGHT-click your MY COMPUTER icon and select PROPERTIES.
-- Copy this information back here.

2. Are you using any external hard drives to organise your music?
-- How big is the external drive?
-- How much free space do you have on the drive?

3. Are you using any other USB devices?

4. Are you able to attached a MP4 video file to this help thread?
-- (see the attach a file button to the left of this reply box)
-- I will do some further testing on the file and get back to you.

Thanks :)

toshiba satelite 305
Intel(R) Core(TM) 2 duo cpu
memory 4 GB
32 operating system
T5800@2.00GHZ

500gig external foe music not video

computer 230gig hard drive 60% used

tag tells me invalid purchase number

what tag? when you are inputting your code to active serato video?

Hey Topdog00777,

Thanks for that information,



Can you please explain further what you are referring to?
-- Are you trying to authorise the Serato Video plugin?
-- Or are you having issues playing video files?

Thanks.

I put my purchase number in. serato video says authorized. the video started playing then stopped in the middle of the song. song kept playing. tried another video. it would not play at all. video would load but no sound no video.

Hey Topdog00777,

Thanks for that information,

I need to gather some further information off you.

Please can you follow these steps.

GRAPHICS CARD DETAILS.
1. RIGHT-click your MY COMPUTER icon and select PROPERTIES.
2. A "Systems Information" window will launch.
-- In the top left corner you will see "Device Manager" Click this.
3. The Device Manager window will open.
-- Look for "Display Adapters" and drop down the menu.
4. You should see a Graphics Card name under the drop down menu.
-- Take a screenshot and upload it to this thread.




Thanks :)

I think my problem is my purchase number does not work

Hey Topdog00777,

I have checked your account and its saying that your video license was activated on 25th April.

Are you able to take a screenshot of the message you get and send it to me?
-- I will look into if further and get back to you.

Thanks.

the Intel Graphic video card used in my computer is not supported by serato

You kinda answered your own question there. If you don't have a dedicated video card in your laptop you need a new laptop.

Hey Topdogg00777,



If you are running an Intel graphics card then thats correct. You will not be able to run the Serato Video plugin.

You will need to look at other computer options.

Thanks.

what type video card should I be looking for? I want to know if I should change my video card or buy a different brand of laptop.

Hey Topdog00777,

Serato Video spec requirements can be found here --> serato.com

Support cards are
"Nvidia 8400" or a better Nvidia card model.
"ATI 1650" or a better ATI card model.

You will need to contact Toshiba to see if its even possible to upgrade the graphics card in your laptop. Most of the time it works out cheaper to purchase a new laptop.

Thanks.

Suggestion topdog.... Seriously consider buying a mac PLEASE! You will be happy with your decision.

ok

all of my files that I've gotten from Itunes are show an encoding error tag. This started when I did the update Serato 2.4

Hey Topdogg007777,



Do you have the latest version of Quicktime installed?
-- Download and install quicktime --> support.apple.com

Do you still have the same issue?

If you are still having issues are you able to attach a couple music files to this thread that cause this issue, I will look into them, then get back to you.

Thanks :)

I'm having a hard time finding a laptop to be able to use Serato video. Most laptops now have windows 8 or it does not have nvidia 8400. Some have nvidia 630.

You can use a computer with a video card better than that one. Just don't get one with the intel chip It wont work.

and again all mac book pros 15" and above work amazing!

Hey Topdog00777,

As Code:E has said, you dont need a Windows PC with a nVidia 8400 card. You need a Windows 7 PC with a graphics card that is the same / better then the nVidia 8400 card model.

Your other option is to purchase a Macbook Pro.

If you have any other questions please feel free to ask.

Thanks!