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i cant connect to the software
A read-only archive of old serato.com help threads.

i cant connect to the software

Product
Serato DJ Intro
Version
1.1.1
Hardware
Pioneer DJ DDJ-WeGO
Computer
Mac
OS
Platform
-
DJFUZ3 11:17 PM - 26 April, 2013
i turn on my controller and open serato and it says controller disconnected
Serato, Support
Jamie W 12:08 AM - 2 May, 2013
Hey DJFUZ3,

Thanks for getting in touch,

1. Have you download and installed the Wego Firmware update?
-- This is required if you want to use your WEGO with Serato DJ Intro.
-- Download Here --> pioneerdj.com
-- Firmware Install Guide - PLEASE READ THIS --> pioneerdj.com

Once this has been installed your WEGO should connect with Serato DJ Intro.

Let me know how you get on :)

Thanks.
1:00 AM, 16 May 2013
This help request has been closed due to inactivity.