Software help archive

A read-only archive of old serato.com help threads.

Issues with headphones & assio4all

Product
Serato DJ Intro
Version
1.0.1
Hardware
Numark Mixtrack Pro
Computer
PC
OS
Platform
-
Luis. 10:04 AM - 24 April, 2013
Hello ders friends.
I bought my controller 2 months ago, and i had some problems.
1.- Headphones is so low, it is not possible to listening to much in the cue knob for headphones.
2.-Asio4all i cant configure, cause it is not activited when dj intro is running, but with vdj it works correctly.
3.-Stutter botton not works with dj intro.
4.- i would like to buy this upgrade for 99$ i want to know if with this controller is possiblr to use 4 decks or only 2?
Thank you and best regards.

Version of dj intro is: 1.0.0.
Luis. 8:29 PM - 25 April, 2013
Hello, i need help....yes.
Luis. 1:47 PM - 30 April, 2013
Hello, somebody can help me or what?....
Serato, Support
Jamie W 12:37 AM - 1 May, 2013
Hey Luis,

Thanks for getting in touch,

Regarding headphones.
1. Try turning the CUE GAIN knob up.
-- This controls your headphones volume.

2. I am not sure I understand what you mean re Asio4all not working?
-- When you launch Serato DJ intro with your controller connected can you see two virtual decks on your screen?
-- Or do you have a message saying "no device connected"?

3. The Stutter button on the Mixtrack Pro responds to a "temporary cue point" that you create.
-- If you create a temporary cue point when you press the Stutter button the playhead will bounce back to that cue point and continue to play forward from that point.

4. The Mixtrack Pro only supports 2 decks.

Before you upgrade I suggest you check out your computer specs and make sure you are up to spec to run Serato DJ. Minimum Spec Requirements Here --> serato.com

Thanks.
Luis. 4:54 AM - 1 May, 2013
1.-The cue button, it works fine, but the volume in cue botton is low, is impossible to listening the song Through cue botton, when I am doing gigs.
I am playing one song, I want to listening the other song through headphones I completely turn the cue botton, with low results.

2.-The software work fine, when I connect the controller, they are the 2 decks, this is working normal, but i cant active Asio4all, or i dont know how to do in DJ INTRO, for example in VDJ it works automatically, when I open the software, icon appears on the toolbar, but with DJ INTRO, i cant see this icon.

3.-How can create a cue a temporary cue botton? i was reading the manual, but i cant find how to do.....))))

Thank you for your help...
Serato, Support
Jamie W 8:11 PM - 1 May, 2013
Hey Luis,

Thanks for that information,

Quote:
1.-The cue button, it works fine, but the volume in cue botton is low, is impossible to listening the song Through cue botton, when I am doing gigs.
I am playing one song, I want to listening the other song through headphones I completely turn the cue botton, with low results.


So turning the CUE GAIN knob does not increase the volume in your headphones?
-- Can you try another pair of headphones?

Quote:
2.-The software work fine, when I connect the controller, they are the 2 decks, this is working normal, but i cant active Asio4all, or i dont know how to do in DJ INTRO, for example in VDJ it works automatically, when I open the software, icon appears on the toolbar, but with DJ INTRO, i cant see this icon.


Can you explain what you mean by "activate Asio4all" ?

Quote:
3.-How can create a cue a temporary cue botton? i was reading the manual, but i cant find how to do.....))))


1. Move the Mixtrack Pros platter (deck) to the correct position you want to create a temporary cue point.
2. Hold your fingers on the platter and press the CUE button at the same time.
-- This will create a temporary CUE point.

If you have any other questions please feel free to ask :)

Thanks.
Luis. 12:18 AM - 2 May, 2013
Yep i ll try other headphone this weekend, i ll let you know.

About asio4all....i ll try to explain in other way....... if i am using VDJ the asio icon is active automatically and the asio green icon in the toolbar is possible to see down in the right corner on toolbar.
If i am running DJ INTRO, this icon it does not appear, in the toolbar, that mean asio is not activate
asio colors: green and active with signal (play)
blue with signal (stop) not activate
yellow with signal (pause)
how to put DJ INTRO and asio4all working together?

Thank you.
regards.
Serato, Support
Jamie W 3:41 AM - 3 May, 2013
Hey Luis,

Quote:
Yep i ll try other headphone this weekend, i ll let you know.


Sounds good. Let me know how you get on.

Regarding the Asio4all drivers.
Serato DJ Intro uses these drivers in a slightly different way to VDJ.

Check the following settings,

1. Disconnect all USB devices from your computer.
2. Connect your Mixtrack Pro.
3. Click the START button and search SOUND.
4. Open the Sound Preference window.
5. Navigate to the OUTPUT tab.
6. Make sure you have your LAPTOP SPEAKERS set as the DEFAULT PLAYBACK device.
-- Take a screenshot and upload it to this thread.
7. Close the sound window.
8. Launch Serato DJ Intro.

Your Mixtrack Pro is ready to be used with Serato DJ Intro.

Check the CUE GAIN is sending messages to Serato DJ Intro.
-- Follow these steps.

1. Connect your MIXTRACK PRO.
2. Launch Serato DJ Intro.
3. Click the SETUP button on the top task bar inside Serato DJ Intro.
4. You will see an INTERNAL MIXER section.
-- Turn the CUE GAIN knob on your MIXTRACK up/down.
-- Can you see the virtual CUE GAIN knob in Serato DJ intro move at the same time?

Let me know how you get on :)

Thanks.
Luis. 1:54 PM - 4 May, 2013
Hello Jamie.

I am really sorry, but i cant find from the point number 4.- (how to settings asio4all/dj intro)
if you can show me some pictures what windows you are talking then the other steps,also it will be very nice and i am really sorry, but i cant find this step.
Appreciate your help.
Regards.
Luis.

About the cue virtual in settings this is working correct with Mixtrack, when i move cue knob from Mixtrack this virtual botton is moving at the same time.

Then for now, is only to check about settings with asio where i have more problems to find)))).
Cheers.
10:35 PM, 7 May 2013
Jamie W attached a file: sound panel instructions.jpg
View· Permalink
Serato, Support
Jamie W 10:35 PM - 7 May, 2013
Hey Luis,

Sorry it has taken me a couple days to get back to you. (I have just returned to the office).

Attached is an image of the "Sound Preference" window.
It explains steps 4,5,6,7.

Let me know how you get on :)

Thanks.
Luis. 11:03 PM - 14 May, 2013
Ok thank you i ll waitong for it....
Serato, Support
Jamie W 2:12 AM - 15 May, 2013
Hey Luis,

Did you manage to follow the steps correctly?
Are you still having issues or is everything ok now?

Please let me know :)

Thanks.
Luis. 8:48 AM - 15 May, 2013
Hello Jamie.
I cant do setting with DJintro and windows, cause the step number 4 i cant find this at therefore i cant move to anothr step....(((

when you can find this image, to this step and next, then I will be very grateful.
2:01 AM, 16 May 2013
Jamie W attached a file: sound panel instructions.jpg
View· Permalink
Serato, Support
Jamie W 2:01 AM - 16 May, 2013
Hey Luis,

I have already attached an image that relates to step 4.
Please look at the attached images in this thread.

Let me know if you cannot see the attached image.

Thanks.
Luis. 2:28 PM - 16 May, 2013
Hello Jamie,
hihihi I am sorry, but i cant see the jpg image,i tried up in the right corner, but not open image..
regards...
Serato, Support
Jamie W 2:54 AM - 17 May, 2013
Hey Luis,

I have sent you a private message. Please check your messages.

Thanks.
Luis. 1:50 PM - 17 May, 2013
Hello Jamie, i got it, thank you l ll check, i am abroad right now, i dont have divices with me.

cheers.
Serato, Support
Jamie W 8:29 PM - 17 May, 2013
Hey Luis,

Thats great!

No problem, I will wait to hear back from you :)

Thanks.
9:00 PM, 31 May 2013
This help request has been closed due to inactivity.